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The Value-added Activity
Begins after the Customer hits 'Submit Order'
http://ecnow.com/top10trends1999.htm
ECMgt.com brought to you by ECnow.com
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October 1, 1999 *2,400 subscribers*
Volume 1, Issue 09
ECMgt.com Online: http://ECMgt.com
View this Issue: http://ecmgt.com/Oct1999
Print this Issue: http://ecmgt.com/Oct1999/full.issue.for.printing.htm ECnow.com 1999 trend #02: "Companies will begin to recognize
that the value-added activity begins after the customer hits 'submit order' and
that "Customer service will become the point of differentiation"
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