The Value-added Activity
Begins after the Customer hits 'Submit Order'
http://ecnow.com/top10trends1999.htm
ECMgt.com brought to you by ECnow.com
Your Link to Worldwide eCommerce Developments
October 1, 1999 *2,400 subscribers*
Volume 1, Issue 09
ECMgt.com Online: http://ECMgt.com
View this Issue: http://ecmgt.com/Oct1999
Print this Issue: http://ecmgt.com/Oct1999/full.issue.for.printing.htm ECnow.com 1999 trend #02: "Companies will begin to recognize
that the value-added activity begins after the customer hits 'submit order' and
that "Customer service will become the point of differentiation"
E-SERVICES NEWS ToC - E-Service At
Hub Of Online
- When Customers Are King
- Customer Service And Apple
Pie? It's All Part Of What IT Brings To The Table
- Traditional Values In
A High-Tech World
- IT Brings Manufacturers Closer To Customers
- IT
Adds The Personal Touch
- From Training On Demand To Full-Service Customer
Care, It's All Online
- Online Shoppers Frustrated By Confusing Sites
----
E-Service At Hub Of Online
Mike Regan, senior global
E-marketing manager for Specialized Bicycle Components Inc., seems to be in a
good place. The 24-year-old company is growing by about 26% annually. It has a
global distribution channel and strong brand awareness. When
Customers Are King
As traditional businesses become customer-driven
enterprises, IT organizations find themselves in the middle of that transformation,
providing the technological foundation-and often the cultural impetus-to make
it happen. Customer
Service And Apple Pie? It's All Part Of What IT Brings To The Table.
Hot
apple pie with creamy vanilla ice cream. Lemonade just like Grandma's. Meat loaf,
chicken pot pie, and other treats that take us back to simpler times. Traditional
Values In A High-Tech World
Intense competition has shaken up most
markets in the United States, but nowhere is that more apparent than in the traditional
American industries of metals and natural resources, which continue to be hammered
from fast-moving usurpers. IT Brings Manufacturers Closer To Customers
From
makers of cereal boxes to producers of rocket boosters, the Internet, coupled
with off-the-shelf and custom-built applications, is bringing manufacturers closer
to their customers and suppliers. IT
Adds The Personal Touch
While big business has reduced the mom-and-pop
shop to a rarely seen anachronism, it has never fully embraced the customer as
well as smaller, more intimate enterprises. Ironically, computers are putting
the personal touch back into business. From Training On Demand To Full-Service Customer Care, It's
All Online
Much of the innovation in the IT industry can be summed
up in one word: online. It's not, however, simple E-commerce. Online
Shoppers Frustrated By Confusing Sites
A research company estimates
online retailers could lose as much revenue as the entire retail industry is set
to earn during the upcoming holiday shopping season.
Please forward ECnow.com's ECMgt.com to friends
and colleagues who will find it valuable. For copyright purposes we must ask that
ECMgt.com only be distributed in its complete form. View past issues and
signup to receive it at this location: http://ECMgt.com/ or mailto:VMS3.Subscribe@ecnow.com?subject=ecmgt.Oct1999+subscribe
Copyright © 1999-2009 by ECnow.com, Inc., All rights reserved
ECnow.com (http://ecnow.com)
21265 Stevens
Creek Blvd., Suite 205
Cupertino, CA 95014
408-257-3000 ### Back
to the main ECMgt.com Site: (http://ECMgt.com)
Back to this
issue: (http://ECMgt.com/Oct1999) | 
