The Value-added Activity
Begins after the Customer hits 'Submit Order'
http://ecnow.com/top10trends1999.htm
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October 1, 1999 *2,400 subscribers*
Volume 1, Issue 09
ECMgt.com Online: http://ECMgt.com
View this Issue: http://ecmgt.com/Oct1999
Print this Issue: http://ecmgt.com/Oct1999/full.issue.for.printing.htm ECnow.com 1999 trend #02: "Companies will begin to recognize
that the value-added activity begins after the customer hits 'submit order' and
that "Customer service will become the point of differentiation"
E-STRATEGIES NEWS
This section sponsored
by - ECnow.com, please visit them at http://www.ecnow.com
 ToC - 1999:
The Year Of The Customer
- Customer At The Core
- CheckFree to offer
services via Exite@Home
- GE brings Net
things to life
- Bolt.com Launches User-Created Store
- Data Quality
Moves To The Forefront
----
1999: The Year Of The Customer
Business can't survive over the long term without loyal customers.
That seems obvious- but not everyone gets it, as shown by the remarkable number
of businesses in which employees treat customers rudely or even crudely. Customer At The Core
The key metric for many
of the companies that made the 1999 InformationWeek 500 list is their strategy
for improving relationships with customers. These companies are finding ways to
apply IT to a standard business objective: keeping custom CheckFree to offer services via Exite@Home
CheckFree
plans to start offering its online billing services through a major Internet portal
and a new online bank before the end of the year, a spokeswoman said today. GE
brings Net things to life
General Electric, the second-largest U.S.
company by market value, said it plans to create a Web site to sell such consumer
services and products as mortgages. Bolt.com Launches User-Created Store
Teen site
Bolt.com has launched an e-commerce model in which its new Bolt Store will sell
merchandise determined solely by its audience of three million teens. Data
Quality Moves To The Forefront
E-commerce And Customer-Relationship
Management Have Given A New Urgency To Compiling Clean, Consolidated Customer
Information
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