The Value-added Activity
Begins after the Customer hits 'Submit Order'
http://ecnow.com/top10trends1999.htm
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October 1, 1999 *2,400 subscribers*
Volume 1, Issue 09
ECMgt.com Online: http://ECMgt.com
View this Issue: http://ecmgt.com/Oct1999
Print this Issue: http://ecmgt.com/Oct1999/full.issue.for.printing.htm ECnow.com 1999 trend #02: "Companies will begin to recognize
that the value-added activity begins after the customer hits 'submit order' and
that "Customer service will become the point of differentiation"
E-PRODUCTS NEWS ToC - eCenter Helps
Users Help Themselves
- Total E-Commerce Package
- Insurer Deploys
Candle Platform For Customer Management App
- Tool Taps FAQs For Better
Support
- Virgin to unveil online music service
- Sun-Netscape alliance
polishes e-commerce package
- IBM revamps software family for Web building
----
eCenter Helps Users Help Themselves
Servicesoft Technologies
Inc.'s new eCenter 1.0 enables a company to tie together its online help like
never before by combining a knowledge-base system and a rules-based e-mail system
for call centers. Total E-Commerce Package
Silknet eCommerce
is a Web application that integrates E-commerce transactions with customer-service
capabilities. The application gives companies a more complete product to handle
customer interactions and makes it easier for customers to do business with companies
online. Insurer
Deploys Candle Platform For Customer Management App
AXA Financial
Inc., until last week known as The Equitable Companies Inc., has just deployed
its first commercial middleware product after years of developing homegrown software
to link legacy and front-end systems. Tool Taps FAQs For Better Support
Right Now
Technologies last week released a new version of its customer service platform
that it says will help e-commerce sites better interact with their customers.
Virgin
to unveil online music service
Virgin Entertainment Group today
will launch an online service dubbed Virgin JamCast that delivers music without
the wait normally associated with downloading over traditional dial-up modems.
Sun-Netscape
alliance polishes e-commerce package
The Sun-Netscape alliance is
sprucing up its e-commerce software with features aimed at letting businesses
buy goods from their suppliers online. IBM
revamps software family for Web building
Big Blue will ship new
versions of its VisualAge development tool for the Java programming language and
update its WebSphere application servers in October. An application server is
software that sits between a Web browser and back-end database and runs the transactions
and business logic of an application.
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