The Value-added Activity
Begins after the Customer hits 'Submit Order'
http://ecnow.com/top10trends1999.htm
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October 1, 1999 *2,400 subscribers*
Volume 1, Issue 09
ECMgt.com Online: http://ECMgt.com
View this Issue: http://ecmgt.com/Oct1999
Print this Issue: http://ecmgt.com/Oct1999/full.issue.for.printing.htm ECnow.com 1999 trend #02: "Companies will begin to recognize
that the value-added activity begins after the customer hits 'submit order' and
that "Customer service will become the point of differentiation"
E-COMMERCE MOVERS & SHAKERS NEWS ToC
- HomeGrocer.com appoints new CEO
- AutoNation nabs Mercedes-Benz CEO
- Peapod
taps AT&T exec as president
- NBC exec joins Primedia as CEO
- Intuit
CEO steps down
----
HomeGrocer.com appoints new CEO
HomeGrocer.com, a closely held online grocer, named former Citicorp and
Federal Express executive. AutoNation
nabs Mercedes-Benz CEO
Leading car retailer AutoNation said Friday
that Michael J. Jackson, the chief executive officer of Mercedes-Benz USA, will
become AutoNation's chief executive on October 11. Peapod
taps AT&T exec as president
Online grocer Peapod said it named
AT&T executive Bill Malloy as president and chief executive. Malloy, 46, was
formerly executive vice president of AT&T's wireless operations, the largest
in the United States. Malloy succeeds Andrew Parkinson, chairman and a cofounder
of Peapod, as president and CEO. He will also join Peapod's board NBC
exec joins Primedia as CEO
Primedia, publisher of Seventeen, New
York, and other publications, named Thomas Rogers, president of General Electric's
NBC cable unit, as chief executive in a move to further intertwine its print,
video, and Internet businesses. Intuit
CEO steps down
Intuit said that chief executive Bill Harris, architect
of the company's Internet strategy, resigned to return to his roots as an entrepreneur.
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