Security, Privacy & Other Non-monetary
Forms of Currency
http://ecnow.com/top10trends1999.htm
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November 1, 1999 *2,600 subscribers*
Volume 1, Issue 10
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Print this Issue: http://ecmgt.com/Nov1999/full.issue.for.printing.htm ECnow.com 1999 trend #01: "While consumer-based security
concerns continue to decrease, privacy concerns will increase leading companies
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ALL ECMGT.COM E-COMMERCE NEWS
- E-STRATEGIES
- E-PRODUCTS
- E-SERVICES
- E-MARKETING
- SUPPLY
CHAIN
- CONTENT, PORTALS & COMMUNITY
- GOVERNANCE
& GOING GLOBAL
- PARTNERS & DEALS
- MOVERS &
SHAKERS
E-STRATEGIES
NEWS
This section sponsored by - ECnow.com, please visit them
at http://www.ecnow.com
ToC - E-Commerce:
The End Of Fixed Prices
- Increasingly Slow Internet Will
Hurt E-Commerce
- The Internet Economy: Plans, Not Products
- Finding
the Best E-Deal
- E-tailers focus on kids with cash
- Report:
E-Commerce Saturation Will Create Super-Marketers
- The
Net Spurs More Spending
- Shoppers increase online holiday
spending
- From Shelf to Cyberspace
- Web
shopping shifts into reverse
----
E-Commerce: The End Of Fixed Prices
Dislike a price
that won't budge? Not to worry -- the Internet has given rise to a bevy of new
pricing schemes that give consumers more power than ever. Increasingly
Slow Internet Will Hurt E-Commerce
According to a study by Northeast
Consulting Resources, Inc., e-commerce will be substantially hindered by the fact
that the Internet remains slow and will probably get slower over the next few
years. The
Internet Economy: Plans, Not Products
The desire to cash out big
is not a new motivating force in the technology industry. But what is striking
about today's Internet economy is how much of that money lust is focused on selling
business plans for their own sake, rather than planning viable businesses. Finding
the Best E-Deal
Here's a new wrinkle in comparison-shopping agents:
Click on a product and a little gizmo crawls all over the Web, finding the best
price. E-tailers
focus on kids with cash
The quandary is how to win over a wired
generation that doesn't use credit cards -- at least just yet. Report:
E-Commerce Saturation Will Create Super-Marketers
According to a
new report by Forrester Research, Inc., the eventual saturation of the e-commerce
marketplace will be responsible for creating a new breed of super e-marketers
known as "post-Web retailers." The
Net Spurs More Spending
A new survey of 1,019 Internet shoppers in
the U.S. shows that in certain categories, the Net spurs additional spending by
consumers. The survey also shows that low prices aren't the primary driver of
online demand. Shoppers
increase online holiday spending
A survey done for Hewlett-Packard's
Internet retail site found that almost two-thirds of Web shoppers will spend as
much as 25 percent of their holiday gift budget online this year. From
Shelf to Cyberspace
Dr. Urban is applying his forecasting models
to the Internet, where the balance of power has shifted to consumers. Web
shopping shifts into reverse
Reverse shopping: The latest Web trend
is for you to name your product and price -- then see if a site can match it.
E-PRODUCTS NEWS
ToC - eCenter
E-Commerce Address Verifier Launched
- BizRate.com Launches
Shopping Recommendation Engine
- Yahoo! Moves to Speed
Checkout
- E-Commerce security standard in works
- NextCard
to offer e-wallet
- E-Wallet's Ambitious Plans
- E-Commerce
System Review - iCat
----
E-Commerce Address
Verifier Launched
Intelligent Systems Inc. delivered iRAVES, its
Internet Real Time Address Verification Enterprise Service for use by e-tailers. BizRate.com Launches Shopping Recommendation Engine
Online
store performance ratings company BizRate launched what it calls "the Web's
first unbiased recommendation engine" for shoppers, called SmartSearch. Yahoo!
Moves to Speed Checkout
Shopping for merchandise on Yahoo! Inc. got
easier Tuesday as the Net giant launched a host of new features to expedite the
purchasing process. E-Commerce
security standard in works
The Trusted Computing Alliance decides
a universal security standard is good for e-business. NextCard
to offer e-wallet
NextCard offers to fill out credit forms for you
-- with its own credit card information, of course. E-Wallet's
Ambitious Plans
Soon, you too will be able to shop at some of the
Web's biggest e-commerce sites, using just one widget. Thanks, Microsoft! E-Commerce
System Review -- iCat
The first in a series of occasional reviews
of "canned" e-commerce systems. In this first report we look at iCat.
E-SERVICES NEWS
ToC - Where Have All The Humans
Gone?
- Digital Personal Shopper at Your Service
- HomeTownStores.com
Offers Live Sales Help
- Consumer Satisfaction With E-Commerce
at 85 Percent
- Upstarts tap lucrative services market
online
- Internet Customer Satisfaction High As Holiday
Shopping Begins
- Informative Unveils Customer Research
Solutions
----
Where Have All The Humans Gone?
Lately Rob has been suffering from human-being withdrawal. After
moving more and more of his shopping and buying online, he's become aware of the
sterility of most web interactions, and he's been yearning for some good old fashioned
human touch. Thankfully, it's starting to reappear. Digital
Personal Shopper at Your Service
Comparison-shopping site tracks
prices and adds other services for the holidays. HomeTownStores.com
Offers Live Sales Help
Hardware and home goods e-tailer HomeTownStores.com
said it is now hosting live, proactive customer service representatives, dubbed
HomeTown Helpers, who monitor the site and pop in to welcome visitors through
an interactive text box on the screen. Consumer
Satisfaction With E-Commerce at 85 Percent
According to a "Breadbox"
study by Odyssey, L.P., 85 percent of consumers who have already engaged in e-commerce
are "very satisfied" with their online shopping experiences. Upstarts
tap lucrative services market online
A cottage industry is growing
on the Internet that links consumers with expert advice or small businesses offering
services such as housepainting, fitness training, and even cat psychiatry. Internet
Customer Satisfaction High As Holiday Shopping Begins
An Internet
study of e-tail buying trends and customer satisfaction released yesterday by
Deloitte & Touche shows that most online consumers are happy with their e-commerce
experiences and are eager to use the Internet to purchase gifts during the holiday
buying season. Informative Unveils Customer Research Solutions
Web-based,
real-time information solutions provider Informative Inc. delivered a suite of
e-research solutions designed to help e-commerce businesses discover why customers
aren't spending more money on their Web sites.
E-MARKETING NEWS
ToC Some - Fear and Loathing
in the World of Online Shopping
- Online Industry Seizes
Initiative on Privacy
- E-tailers Waking Up To Customer
Service Needs
- Nielsen Reports On Keys To Online Sales
Success
- Online Pet Stores Keeping Customers Satisfied
- Amazon.com
and American Airlines Top Internet Customer Loyalty List
- The
Web's Largest Retailers
- New Site Brings Used CD Market
Online
- The Safeway to Shop
- Two-Thirds
of Net Users Shopping Online for Holidays
- Lycos will
take you shopping
- You Can't Sell A Sweater Like A Book
----
Fear and Loathing in the World of Online Shopping
"Creeping
credit card security concerns pose a substantial threat" to the growth of
e-commerce, says a new @plan Internet poll. Online
Industry Seizes Initiative on Privacy
In June 1998, it seemed likely
that the Federal Trade Commission would create privacy regulations for the online
industry to follow. But thanks to an industry campaign led by Christine Varney,
formerly the FTC's Internet expert, the self-policing approach seems to be prevailing. E-tailers
Waking Up To Customer Service Needs
According to a survey released
today by online research service E-BuyersGuide.com, the majority of e-tailers
acknowledge the importance of customer satisfaction with the purchasing process. Nielsen
Reports On Keys To Online Sales Success
According to new research
released by Nielsen/NetRatings, online shoppers are looking for quality, convenience
and a personalized shopping experience over low prices. Online
Pet Stores Keeping Customers Satisfied
NPD Online found that most
pet owners buying their supplies over the Internet are very satisfied with their
experience. The problem is the online stores have yet to attract the attention
of most pet owners. Amazon.com
and American Airlines Top Internet Customer Loyalty List
According
to a research report released yesterday by the Peppers and Rogers Group, Amazon.com
and American Airlines have built the largest return customer base on the Internet. The
Web's Largest Retailers
STORES Magazine surveyed more than 1,000
households to measure where online shoppers have actually made purchases in the
last year, how much they spent over a 12-month period, and how pleased they were
with the experience. New
Site Brings Used CD Market Online
In yet another effort to translate
a common brick-and-mortar retail concept to cyberspace, Spun.com unveiled a new
site yesterday that will provide Internet surfers with a market to buy, sell and
trade CDs. The
Safeway to Shop
California stores that provide customers with rewards
cards won't be allowed to share personal information anymore under a new state
law. Two-Thirds
of Net Users Shopping Online for Holidays
A survey of Internet users
conducted by NPD Online Research found that 68 percent plan to buy online this
holiday season, while only 36 percent said they purchased online last holiday
season. Lycos
will take you shopping
Lycos takes another step in its super-shopping
strategy and becomes the first major portal to put retailers side by side. You
Can't Sell A Sweater Like A Book
What does it take to elbow your
way to the top in the e-tailing wars? Price? Brilliant customer experience? Viral
stickiness? The answer depends on your category. For apparel, it takes touch,
feel, style and fit. And how do you communicate that online? You do it by establishing
yourself offline first.
SUPPLY CHAIN NEWS
This section sponsored by - CONNECTINC.COM,
please visit them at http://www.connectinc.com
ToC - Online stores
are points of no returns
- $22.9 million! The Web's biggest
e-sale?
- Corporate world takes to auctioning
----
Online stores are points of no returns
Holiday shoppers
could be in for a big surprise this season when returning gifts: Many big-name
retailers do not accept in-store returns of items bought online. $22.9
million! The Web's biggest e-sale?
Charter firm buys a Gulfstream
jet for $22.9 million -- sight unseen -- on the strength of a Web tour.
- ZDNN
- http://www.zdnet.com/zdnn/stories/news/0,4586,2377645,00.html
Corporate
world takes to auctioning
If you think eBay is sitting on a gold
mine, think again. The real auctioning action is in the business world.
CONTENT, PORTALS & COMMUNITY
ToC - Joining
Forces
- Excite@Home Goes To Work.com
- If
You Build It, Will They Come?
----
Joining Forces
Accompany and NexTag are pulling consumers together and sending them direct to
the seller -- but portals are fighting back. Excite@Home
Goes To Work.com
Excite@Home announced that it has launched Work.com, a business
portal that features vertical industry content, communities, business applications
and services that can be customized to business user's needs. If
You Build It, Will They Come?
Generating E-Commerce Sales through Targeted
Affinity Marketing Practices.
E-COMMERCE GOVERNANCE & GOING GLOBAL NEWS
ToC - E-tailers
Fail To Cash In On European Market
- Will Euro, Internet
Change How Europeans Shop?
- Will TVs Jumpstart UK E-Commerce?
- Finland
pushes for EU e-commerce law
- Collecting Sales Tax Online
- E-Commerce Patent Wars Break Out
----
E-tailers Fail To Cash In On European Market
According
to a new study by Jupiter Communications, Inc., neither U.S. nor European e-tailers
have moved aggressively to establish consumer relationships in the continent's
most sophisticated Web markets. Will
Euro, Internet Change How Europeans Shop?
Will Europeans from Finland
to Greece end up with similar tastes and shopping patterns once they pay in euros
and purchase products on the Internet? Will
TVs Jumpstart UK E-Commerce?
Earlier this week, an interactive TV
service began offering its UK customers e-commerce services ranging from shopping
to banking via their TVs. The service, which is known as Open, will instantly
allow 1 million viewers to pay their bills, buy groceries or even order dinner
by simply typing their orders on the portable keyboards hooked to their sets. Finland
pushes for EU e-commerce law
Finland, which currently holds the
European Union's rotating six-month presidency, is pushing for a new European
Union law setting the legal basis for electronic signatures and security for Internet
commerce. Collecting
Sales Tax Online
Two partners have devised a method for easier collection
of taxes on Internet sales. They say their method routes taxes directly from the
consumer to the government tax collectors. E-Commerce
Patent Wars Break Out
This week Priceline attacks the 800-pound
Microsoft gorilla for using the "name-your-own-price" business model,
and Amazon tries to clobber arch-enemy barnesandnoble.com for using the "1-click"
easy-to-buy technology. "These are the first shots in the e-commerce patent
wars," claims David Kline, co-author of the upcoming Rembrandts in the Attic:
Unlocking the Hidden Value of Patents. "The patent war is going to be bloody
and it's going to decide who the winners are in the Internet economy."
E-COMMERCE PARTNERS & DEALS NEWS
ToC - Digital
River Signs Partnership Deal with Staples
- Excite buys
Bluemountain.com
- CVS, Merck Mix Web Potion
- BT
and PocketScience Sign PocketMail Letter of Intent
----
Digital River Signs Partnership Deal with Staples
Digital
commerce outsourcing company Digital River signed an electronic software delivery.
ESD partnership with office supplies retailer Staples Inc. Excite
buys Bluemountain.com
Excite@Home agreed to buy Blue Mountain Arts
Publishing Co.'s Bluemountain.com, the No. 1 online greeting card company, for
about USD $780 million in cash and stock. CVS,
Merck Mix Web Potion
Drug industry giants CVS and Merck announce
an alliance between two of their Internet ventures. BT
and PocketScience Sign PocketMail Letter of Intent;PocketScience and BT Bring
Low-Cost Mobile E-Mail to United Kingdom and Europe
Through a revenue
sharing arrangement with PocketScience, BT's Internet and Multimedia Services
Division will have the exclusive license to market and sell the PocketMail mobile
e-mail solution in the United Kingdom. The UK PocketMail service is scheduled
to launch in the first quarter of 2000. PocketMail is the most affordable, portable
and simple way to send and receive e-mail from any phone worldwide.
E-COMMERCE MOVERS & SHAKERS NEWS
ToC
- Stalking the Category Killer
- Wal-Mart to
fight back with updated site
- Is Amazon Shopping for Profits
at Its Zshops?
- 'Clicks and Mortar' at Gap.com
----
Stalking the Category Killers
Faced with seemingly
indomitable giants like eBay and Amazon.com, smaller competitors are banding together.
Can they save themselves? Wal-Mart
to fight back with updated site
Wal-Mart Stores hopes to blunt some
of its increasing online sales competition when it debuts a revamped Web site
after Halloween. Is
Amazon Shopping for Profits at Its Zshops?
Bezos says no way -- it's
more a customer-service move. But it just may reflect a changing mindset at the
money-losing cyberseller. 'Clicks
and Mortar' at Gap.com
The clothing chain's stores and Web site work
together to push up sales at both.
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