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1999 E-Commerce Recap
http://ecnow.com/top10trends1999.htm

ECMgt.com brought to you by ECnow.com
Your Link to Worldwide eCommerce Developments
December 1, 1999 *2,800 subscribers* Volume 1, Issue 11
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ECnow.com 1999 trends: Reflection on the e-commerce activities / events / developments of 1999 and how ECnow.com did on it's predictions for the year


Comments From Our Readers and Key E-Commerce Luminaries

Our bulletin board allows readers to comment on trends and issues throughout the month. Please stop by to add your comments and see all the responses at http://ecmgt.com/bulletinboard.htm

Question of the Month

The topic for December focuses on the most significant e-commerce activities / events / developments of 1999

Selected Answers of the Month

***

  1. Abundant venture capitalist funding of new e-commerce business models for B-to-B and B-to-C
  2. Analysts pay attention to the inadequacy of existing supply chains to handle the demands of e-business (returns processing, fulfillment, order visibility)
  3. No market validation / limited consumer acceptance to date for any e-commerce home grocery delivery model
  4. Convergence of voice, video and data networks; mergers and acquisitions in the telecommunications industry to provide integrated services
  5. Deployment of Internet-based procurement systems to streamline purchases of MRO goods
  6. End of the “brochure-ware” era of Websites; most significant Websites are now transaction-capable
  7. Evolution of first generation Internet portals into market aggregator / marketplace business models
  8. Adoption of Intranet Portals by companies to aggregate services such as employee benefits, news, etc.
  9. Internet stock brokerage firms gain momentum to the point that the largest traditional broker is forced to launch Internet trading
  10. Passage of the Financial Services Competitive Enhancement Act to promote innovation and new business models in the financial services industry

Source: Mark Rhoney, President, ec.UPS.com

***

  1. Web Procurement gets a good start
  2. Jack Welsh Makes eCommerce Priority Numbers 1, 2, 3 & 4
  3. B-to-B Exchanges Get Going
  4. Infrastructure IPO's - Sycamore, Akamai
  5. Shaheen leaves Andersen Consulting for WebVan

Source: Chris Davis, VP, Consulting & Systems Integration, CSC

***

  1. Internet tax freedom act
  2. Palm VII, Palm Vx, wireless handheld, Palm competitors
  3. Wireless/Digital PCS Internet Access Rollout
  4. Corporate investment / company-based VC funds – Oracle, Sun, Dell, Novell
  5. Apache http server & derivatives reach over 66% of market
  6. Mass popularization of online trading and universal access to historical data
  7. Application service providers, corporate portals, total service providers

Source: Dr. Gregory Alan Bolcer, CEO/Founder, Endeavors Technology

***

  • The demise of anti-spam efforts.  The direct e-mail forces have won, and we can all expect to suffer the consequences.  We have no effective protection any more, against receiving massive amounts of unwanted e-mail.

Source: Bahar Gidwani, CEO, indexstock.com

***

  1. The inclusion of NASDAQ stocks into the Dow Jones Industrial Avg. This is THE stamp of legitimacy for an exchange dominated by "dot.coms."
  2. The birth of Market Makers as a recognized and potentially dominant force. Early leaders such as TradeEx and Chemdex will continue to lead the way.
  3. The impact of the "dot.coms" on the financial health of the US; no one can call e-commerce a fad anymore. The climb of the NASDAQ to nearly 3400 is part of this phenomenon.
  4. The ruling against Microsoft. No matter what the ultimate outcome, this is a big development.
  5. The quiet but exploding growth of Linux. It may take years before we realize how significant this is.

Source: Stacey Bressler, E-Commerce Strategy and Marketing Consultant

***

  1. Public awareness of doing business on the Internet as well as corporate awareness of the advantage of b-to-b e-commerce.
  2. The proliferation of companies that are now offering e-commerce.
  3. The marriage of brick-and-mortar companies with e-commerce capabilities. For instance, I can order an electronic product, such as a VCR, online from the "Good Guys" and if I have a problem or need to return it, I can simply go to my nearest store rather than ship it back to the factory.

Source: Bill McLain, Webmaster, Xerox

***

  1. Undoubtedly, the highlight for 1999, was the rising star of CommerceOne and Ariba with regards to indirect procurement For 2000, expect those players to now move towards direct procurement and vertical marketplaces.
  2. The lowlight, was the lack of understanding on the behalf of ERP vendors on the impact the Internet would have on their businesses, with the exception of Oracle.

Source: Scott Latham, AMR Research, Senior Analyst, E-Business

***

  1. The entrance of Amazon, Yahoo, AOL into areas that they had no legacy experience with (ie auctions)
  2. The purchase of traditional businesses such as Sotheby with Internet stock
  3. The realization of the investment and start-up community as to the size and desirability of the B-to-B space
  4. The shortened "bear market" IPO cycle
  5. The development of XML as a standard for commerce
  6. The fact that companies like EBay can make money

Source: Peter M.Ostrow, President and CEO, TestMart

***

  1. "Dot Com Fever" - As the 7th dog food vendor made it's way on to the dot.com scene, one could finally rest assured that the Internet had crossed the Chasm. With Stanford and Harvard MBAs flooding the valley, there has been a flurry of similar business models hitting the Internet in 1999. The Internet has become a channel for traditional business models, such as the pet and clothing stores.
  2. "Customer as King" - This year has seen the growth of the interdependency between companies and their customers. The old battle that was waged on product differentiation and product pricing has been by-passed. Now, the battle is for who knows the customer best. Companies like Vignette and Personify have come to market with products that help companies better interact with their customers based on the ability to track, manage and analyze customer behavior.
  3. "Everything Old is New Again" - Centralized computing is back again, only it's called outsourcing now. Through the explosion of outsourcing and ASPs, companies are now able to get out of the technology business and back into their business. They can focus on running their businesses without having to worry about the IT piece. This is one of the single greatest shifts in business models – from the client-server approach to the outsourcing approach.

Source: Bill Ryan, Partner, Niehaus Ryan Wong

***

  • The obvious (IMHO) e-commerce breakthrough for 1999 was MP3 … which is changing the face of the music industry and the way the next generation relates to songs, bands and music in general

Source: Brad Peppard, Marketing Consultant

***

  1. The focus on CRM in e-commerce
  2. The realization that if you don't have an e-commerce model for your company, your chances for surviving the next decade are slim

(T.S., Santa Cruz, California, USA)

***

  • One of the most interesting developments in e-commerce in 1999 was the creation of ASP's...Application Service Providers! Goodbye ISP's

(F.S., Scranton, Pennsylvania, USA)

 

***

  • The most significant e-commerce development of 1999 pertains to the online auction site ... which has lead to an increased confidence in both purchasers and suppliers. Online auctions have and will continue to transform the economic infrastructure … where prices more accurately reflect their true market value.

(C.M., Massachusetts, USA)

***

  • On-line shopping and e-mail without using a computer.

(J.E., Dallas, Texas, USA)

 

***

  • Introduction of flat-rate VOIP long distance calling.

(HR, Lake Ariel, Pa. Wayne co., USA)

***

  • Not just individuals, but companies are now participating in on-line ordering, a major breakthrough in e-business.

(G.D., Vancouver, CANADA)

***

  1. Consumers are embracing this style of purchasing
  2. E-Credit - companies are developing ways for their consumers to purchase products using online "credit card-style" methods.

(S.C., San Jose, California, USA)

***

  1. The change in the nature of e-commerce itself
  2. On-line auctions explode
  3. Ongoing debates in government bodies concerning regulation of e-commerce

(R.R, Mountain View, California USA)

***

  • Acceptance of e-commerce trading rules by traditional brick and mortar companies.

(M.S., Johannesburg, SOUTH AFRICA)

***

  1. Became popular all over the world
  2. Doing a middle level transaction on the net.
  3. Trade issue is the hot issue in the year 1999.

(PAAM, Karachi, PAKISTAN)

***

  1. Ford's announcement of purchasing site
  2. Digital TV goes live in UK with easy shopping functions
  3. mySAP

(S.L., Copenhagen, DENMARK)

***

  • Lawsuits: US-Gov. vs. MS & Amazon vs. Barnes & Noble

(R.H., Bochum, GERMANY)

***

  • ASP developments for all kinds of verticalized e-commerce solutions that will allow all sizes of businesses to quickly develop on line presence for commerce.

(P.S., St. Paul, Minneapolis, USA)

***

  1. The media finally woke up to the fact that B-to-B is in fact better suited to the efficiencies and global reach of the Internet and has already eclipsed the more glamorous B-to-C side
  2. Megabrands across the world have seen the B-to-B light and abandoned their half-assed attempts at brochureware and finally committed implementation of comprehensive e-commerce solutions. The leap of faith this required was great, but they have finally overcome their fear of the unknown and realized that the future is here and if they are not up to speed they will see major market share erosion.

(T.F., Stamford, CT, USA)

***

  • The most significant events of 1999 involve initial failures, and successes, or new e-biz ventures. Enclopedia Brittanica and Victoria's Secret had great failures because they did not plan for success. NetAid had great success because they did plan for a huge audience. Most people do not appreciate failed attempts and it is quite difficult to get someone to return to a site after a failed try.

(M.P., San Jose, California, USA)

***

  1. Web-van.com and the other local delivery services
  2. The successful implementation of b-to-b systems in major industries
  3. The absence of Credit card number theft stories in the media.

(D.S., Pleasanton, California, USA)

***

  • Downtime. When a site went down, the media was quick to respond.

(J.G., Tracy, California USA)

***

  1. Surprising market valuations for money losing businesses
  2. Portal, portal, portal
  3. One stop auctions for body parts

(G.T., San Carlos, California, USA)

***

  1. The jump in usage of the web
  2. Entrepreneurial web sites
  3. Shopping capabilities

(C.S., San Jose, California, USA)

***

  • The growing of on-line users. More and more people are getting connected around here.

(C.L., São Paulo, BRAZIL)

***

  1. Huge expansion of competitors
  2. Huge advertising dollars spent in traditional media on dot.coms
  3. Extraordinary sales growth combined by an astounding lack of profitably.

(M.S., Minneapolis, Minnesota, USA)

***

  1. Growth of Net Markets
  2. Doubling of e-commerce market cap in two week period during November to well over $50 billion. (It was just over $200 million at the beginning of the year!)

(F.S., Milpitas, California, USA)

***

  • I believe that the most significant e-commerce event is the steady rate that it has increased

(S.Y., Santa Clara, California, USA)

***

  1. Intra-company purchases and tracking
  2. Acceptance of secure transactions

(J.K., Palo Alto, California, USA)

***

  • E-Commerce World Conference and IST (Information Society Technology) Conference

(A.H., JAPAN)

***

  • Victoria Secrets great failure to anticipate the volume and the impact it would create

(S.C., San Jose, California, USA)

***

  • The possibility of a World e-commerce event organized and held for all commercially interested parties around the world. A showcase of present and future technologies making e-commerce possible and presentation of conference papers on legal and business ethical issues involving e-commerce.

(K.F., SINGAPORE)

***

  1. More software solutions readily available to enable B-to-B e-commerce.
  2. Security risks well addressed on the consumer side, enabling a wide spread use of on line buying.
  3. More every day things for the masses to buy eg. ebay and Amazon offerings.

(R.R., Santa Clara, California, USA)

***

  1. The focus of many netreprenuers has shifted from on-line business to how fast they can go for public listing (IPO) and how much capital gain they can derived from it.
  2. On-line Bidding (or On-line Gambling?) where one can indicate the merchandise and quantity one wants to purchase, the brands one willing to accept and the price one willing to pay. Once the bids have been accepted, one may print out the list and take it to any participating store and retrieve the merchandise ---- saves a lot of money.

(LHL, SINGAPORE)

 


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