1999 E-Commerce Recap
http://ecnow.com/top10trends1999.htm
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December 1, 1999 *2,800 subscribers*
Volume 1, Issue 11
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Print this Issue: http://ecmgt.com/Dec1999/full.issue.for.printing.htm ECnow.com 1999 trends: Reflection on the e-commerce
activities / events / developments of 1999 and how ECnow.com did on it's predictions
for the year
E-SERVICES NEWS ToC
- Consumer Reports to issue e-commerce report cards
- Ernst
& Young debuts e-commerce trust community
- IBM opens e-business
centers
- Secret shopper service launches
- To bot or
not to bot
- Letting technology do the shopping
- New
bots a shopper's best friend
- Shopping bots Intelligent at last?
- No
customer service looks expensive for Net firms
- Customer service
worries on-line shoppers
- Nike lets customers personalize shoes
on-line
----
Consumer Reports to issue e-commerce report
cards
Consumer Reports On-line is expected to announce Monday that it
will begin providing regular Web site evaluations, just as it has for decades
in the brick-and-mortar world. Ernst & Young debuts e-commerce trust community
Recognizing
e-businesses' concerns about privacy and security, professional services firm
Ernst & Young has launched the Center for Trust On-line IBM
opens e-business centers
IBM Global Services Monday launched a chain of
e-business innovation centers -- brick-and-mortar facilities designed to offer
e-business customers a one-stop area for working on both front-end and back-end
technology for their sites. Secret
shopper service launches
BuyerTouch, an e-commerce "secret shopper"
and customer satisfaction analysis company, launched a service that it said will
enable e-commerce companies to understand their customers' shopping experiences.
To
bot or not to bot
Customers like the convenience of on-line shopping,
but they're still stumbling through the world's largest mall. It's no surprise
then that they're increasingly taking to the shop-by-bot concept. Letting
technology do the shopping
Using a combination of new technologies, a
growing number of e-commerce companies can monitor their customers' shopping habits
like never before. And beyond just collecting information for targeted advertising,
software programs can actively steer shoppers from one purchase to another--even
when there is no obvious connection. New
bots a shopper's best friend
With the new shopping bots you don't need
to go to their sites to find a better price or more favorable shipping. Instead,
their bots accompany you around the Net and suggest alternatives when you're ready
to buy. Shopping
bots Intelligent at last?
New technology will let users check competing
prices -- complete with shipping, taxes and any duties -- at the click of a button.
No
customer service looks expensive for Net firms
E-commerce companies may
want to pay more attention to satisfying existing customers and worry less about
acquiring new ones, a study shows. Customer
service worries on-line shoppers
Consumers expect to save money by making
purchases on-line this holiday season, but delivery and customer service hold
the key to keeping e-consumers happy, according to reports by E-BuyersGuide.com
and Datamonitor. Or do they? Nike
lets customers personalize shoes on-line
So you want to be like Mike?
Even potato couches can now have their very own personalized athletic shoe thanks
to Nike's new NIKEiD service.
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