- Software puts insurance agencies
online
- EarthLink leaps into app hosting
* Online Privacy 101
- E-Tailers Still
Lacking in Customer Service
- Proxicom
Opens Boston Branch
- Bids4Asset.com
To Sell Civiczone.com's Assets
- MicroStrategy
Debuts Web Business Analyzer
- Coding
glitches main culprit in e-tail fire sales
- Kozmo
delivers 275 pink slips
- Embattled
Furniture.com endures latest splinter
- IBC
Banks On Corillian's Software
- eNIC
Launches Multi-lingual Domain Name Registry Program
- MySoftware
Launches Group-Buying for Small Businesses
- Stuck
in the Middle
- Loyalty Without Rewards
- Top E-Tail Web Sites' Customer Service
Not Good
- Manufacturers, retailers
adopt global B2B standards
- The Dot-Com
Delivery Challenge
- Wireless E-Commerce
Taking Hold in U.S.
- e-market in Licensed
Products
- Has Staples finally solved
its coupon caper?
- Ford dealers get
the keys to a new Web site
- In Online
Auctions of the Future, It'll Be Bot vs. Bot
- Study:
No E-Commerce Integrator Has It All
- WANTED:
Loyal E-Shoppers
- Amazon.com to sell
new cars
- The personal e-touch
- Microsoft
cookie tool stirs controversy
- Retail
group developing language for better 'fuzzy' product searches
- They
know where you're shopping
- TIBCO Software
Delivers New B2B E-Commerce App
Software
puts insurance agencies online The e-Agency suite from ASP ebix.com helps
independent insurance agents build Web sites for e-commerce transactions.
EarthLink
leaps into app hosting The nation's second-largest ISP will venture into
the hosted-applications arena when it tests a service for small businesses later
this year. E-Tailers
Still Lacking in Customer Service Even the most popular e-tailers have
only average execution when it comes to customer service on the Web, according
to a survey of the 50 most popular consumer e-tail sites by the Gartner Group.
Proxicom
Opens Boston Branch Site to focus on financial services Bids4Asset.com
To Sell Civiczone.com's Assets Domain names, equipment up for auction
MicroStrategy
Debuts Web Business Analyzer Software utilizes NetGenesis technology
Coding
glitches main culprit in e-tail fire sales Although mistakes of this kind
do happen in the offline world, the speed at which e-commerce moves can make a
small glitch turn into a thousand-dollar error. Kozmo
delivers 275 pink slips Online convenience store Kozmo.com has trimmed
its work force, laying off 275 employees, the company confirmed today.
Embattled
Furniture.com endures latest splinter A computer glitch caused Furniture.com,
a company recently rocked by financial setbacks and internal strife, to shut down
its Web site for several hours, the company confirmed. IBC
Banks On Corillian's Software Beaverton, Oregon-based Corillian will provide
its eFinance software to the Texas-based multi-bank holding company. eNIC
Launches Multi-lingual Domain Name Registry Program Dot-CC domain names
are now available in Chinese, Japanese and Korean. MySoftware
Launches Group-Buying for Small Businesses Company says partnership with
Demandline.com promises big-business savings for the little guy. Stuck
in the Middle Bain & Co. says B2B Internet exchanges are good for
buyers and sellers but won't sustain businesses acting as intermediaries.
Loyalty
Without Rewards Customers need to both respect and trust you and your
offerings. And in the event that an error in billing or some other mistake does
slip through the cracks, we need to fess up about it and "make good" immediately.
Top
E-Tail Web Sites' Customer Service Not Good The Top 50 e-tailers are annoying
customers by serving up lousy customer service at a time when 'brand loyalty is
the Holy Grail,' according to a study released Tuesday. Manufacturers,
retailers adopt global B2B standards Executives from 40 major companies,
including Home Depot CIO Ron Griffin, have approved a set of standards for exchanging
data between trading partners in the consumer goods industry. The
Dot-Com Delivery Challenge Many e-tailers are contemplating the next holiday
shopping season with a mixture of anticipation and dread. Wireless
E-Commerce Taking Hold in U.S. While Europe is widely believed to have
a vast lead over the United States when it comes to wireless e-commerce, new data
from market analysis firm Datamonitor suggests that the gap is closing rapidly.
e-market
in Licensed Products LicenseZone acquires LicenseBuys.com, plans expanded
site offerings Has
Staples finally solved its coupon caper? The company adopts a new Web
coupon system that it hopes will patch the holes that have allowed some bargain
hunters to haul away free goods in recent months. Ford
dealers get the keys to a new Web site The dealers will retain control
of a joint site with the giant automaker that will allow customers to configure,
price, finance and buy Ford vehicles online. In
Online Auctions of the Future, It'll Be Bot vs. Bot Shopbots of the future
will be able to handle dozens of auctions rather than just one, bidding simultaneously
and juggling results not just for the best buy for a single product, like paper,
for instance, but for several related goods -- like a combination of paper, ink,
binders and printing press time. Study:
No E-Commerce Integrator Has It All System integrators are a key element
in most large corporations' electronic commerce strategies, but a recent analyst
report warns that most major projects will require multiple consulting firms and
the customer must be prepared to firmly control its hired guns. WANTED:
Loyal E-Shoppers Loyal visitors are crucial to the success of consumer
sites, but new research suggests that only a small portion of surfers are truly
devoted to specific web destinations. Amazon.com
to sell new cars E-tailing giant adds car tab to site through partner
Greenlight.com. The
personal e-touch Keeping consumer trust and interest online is a great
challenge. Microsoft
cookie tool stirs controversy The seemingly innocuous add-on has raised
the ire of e-commerce vendors that claim the feature unfairly excludes them from
the benefits of cookies: driving traffic and ad dollars to a site and supplying
key demographic data to e-businesses. Retail
group developing language for better 'fuzzy' product searches The National
Retail Federation has started to develop a shared language, called a product attribute
system. The goal: to let consumers use common-sense terms to search retailers'
and manufacturers' databases - and even locate nearby stores that carry the goods
they want. They
know where you're shopping Did you know that your credit card information
for almost every online purchase is sent through a separate third party -- and
stored there? TIBCO
Software Delivers New B2B E-Commerce App Rendezvous TX is being marketed
as a backbone for custom, complex and scaleable e-business transactions.
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