SUPPLY CHAIN News

Subject: Oct2000 ECMgt.com: M&A Activity Escalates
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October 1, 2000 *4,100 subscribers* Volume 2, Issue 10
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  • FTC gives go-ahead to auto-industry exchange
  • Contact Center ASP Market Shows Rapid Growth
  • Ain't Nothing Like the Real Thing
  • Home Shopping Network
  • iXL Restructuring To Cause 350 Job Cuts
  • Eddie Bauer Tests Children's Line on Internet
  • Ebay To Tap Auction Service Site For Partnership
  • Satisfaction Guaranteed
  • Interfacing is hard to do
  • The Last Company on the Web?
  • The Straight Scoop on E-Holiday Fulfillment
  • E.piphany Partnerships Bring CRM to B2B
  • French Smart Card Firm Plans Wireless CRM Foray
  • Engage and Compaq Commit to Multi-Millon Dollar Deal
  • Winstar and Cyntergy Court Hospitality Industry
  • Smaller ISPs Threatening Dominance of Big Boys
  • Appetite for food/beverage exchanges shrinking
  • E-Commerce Sees Seasonal Shift
  • E-tailers turning extra inventory into extra cash
  • AOL debuts Netscape Netbusiness
  • Boeing, Commerce One complete trial run of aerospace exchange
  • Dell announces online marketplace for customers and suppliers
  • Xenos Extends Business Alliances
  • Other tech firms not singing Intel blues

FTC gives go-ahead to auto-industry exchange
The Federal Trade Commission today said it was ending an antitrust-related investigation into the online exchange being developed by the Big 3 auto makers, although the matter could be reopened in the future.

Contact Center ASP Market Shows Rapid Growth
The ASP (application service provider) market for U.S. contact centers is expected to be among the highest-growth markets in the industry over the next five years.

Ain't Nothing Like the Real Thing
Customers want to know the truth about whether a product on a website is in stock. Real-time inventory is the best way to tell them.

Home Shopping Network
In the old days, realtors held the keys to a massive database of property listings. Then the Web came along, shifting power to consumers and reshaping the industry.

iXL Restructuring To Cause 350 Job Cuts
iXL is planning to cut 350 consulting and support positions as it moves to restructure its organization and streamline operations in the wake of slowed revenue growth.

Eddie Bauer Tests Children's Line on Internet
Eddie Bauer Inc. on Oct. 15 will test a full children's apparel line only on the Internet -- a first for the 80-year-old retailer.

Ebay To Tap Auction Service Site For Partnership
eBay is picking sides in the battle of the auction service sites.

Satisfaction Guaranteed
Customer service is the name of the game for e-commerce sites. And it's even more important for Web-based businesses. But today's customer-relationship management products fall short.

Interfacing is hard to do
E-marketplaces are pushing small- and mid-sized businesses toward a more dynamic market model in which, buyers and sellers meet in real time, communicating via a single, transparent interface. But connecting a supplier's back-end systems to the Web presents significant technical challenges.

The Last Company on the Web?
More than 99% of Fortune 1000 companies have corporate Web sites, setting up an awkward race for being last to the Web...

The Straight Scoop on E-Holiday Fulfillment
Last year's holiday season exposed some troubling weaknesses in e-commerce fulfillment infrastructure. Frustrated consumers levied blame on overwhelmed e-tailers who found much criticism in their outside vendors and distributors, as well as overworked carriers...

E.piphany Partnerships Bring CRM to B2B
E.piphany Inc. announced a set of alliances to bring its CRM software to the business-to-business (B2B) market.

French Smart Card Firm Plans Wireless CRM Foray
Marseille, France-based Gemplus announced plans to acquire Paris-based SLP InfoWare in a move to capitalize on the wireless CRM applications market.

Engage and Compaq Commit to Multi-Millon Dollar Deal
Engage said its solutions will provide Compaq's customers with sophisticated profiling and personalization capabilities. Engage will also enable CRM solutions such as promotions, analytics...

Winstar and Cyntergy Court Hospitality Industry
Broadband services company Winstar Communications, Inc. (Nasdaq: WCII) has entered a distribution partnership with Cyntergy, a provider of technology integration services for the hospitality, food service and retail industries.

Smaller ISPs Threatening Dominance of Big Boys
A study by J.D. Power and Associates looked at consumer satisfaction with ISPs and found that regional providers are using broadband to their advantage.

Appetite for food/beverage exchanges shrinking
Many of the 70 B2B exchange players trying to capture part of the multibillion dollar global food and beverage market are being forced to shift strategies and pursue niches.

E-Commerce Sees Seasonal Shift
Reflecting a seasonal pattern, apparel and sports Web sites topped the list of Internet categories viewed most by home computer users last month, according to Nielsen//NetRatings...

E-tailers turning extra inventory into extra cash
Struggling e-tailers looking to make fast money and put up a good front to the public have a secret friend in Overstock.com. The online discount site lets companies quietly dump slow-selling goods.

AOL debuts Netscape Netbusiness
The Internet giant on Wednesday announced a service intended to help small businesses build free storefronts on the Web to reach more customers.

Boeing, Commerce One complete trial run of aerospace exchange
The Boeing Co. and software vendor Commerce One said they have finished a pilot project for linking the aircraft manufacturer's suppliers to an online exchange being developed by a group of aerospace and defense companies.

Dell announces online marketplace for customers and suppliers
Dell Computer Corp. is opening its first online business-to-business marketplace for its customers and suppliers next month.

Xenos Extends Business Alliances
Software firm Xenos announced new partnerships with several firms, including The Guardian Life Insurance Co. in North America, and NatWest Bank, Banif (part of Banco Santander), Royal Mail, La Caixa and Allianz in Europe. Xenos plans to unveil a data-to-e-content strategy next week to help organizations move toward eCRM applications.

Other tech firms not singing Intel blues
Although Intel's revenue warning has sent shockwaves through the tech industry, many companies chimed in today to say their business is on track. Among PC makers, Compaq Computer and Hewlett-Packard said today that business is in line with expectations. Dell said yesterday that it remains on track to reach its goal of 30 percent sales growth this year.

 

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