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- FTC gives go-ahead to auto-industry
exchange
- Contact Center ASP Market
Shows Rapid Growth
- Ain't Nothing
Like the Real Thing
- Home Shopping
Network
- iXL Restructuring To Cause
350 Job Cuts
- Eddie Bauer Tests Children's
Line on Internet
- Ebay To Tap Auction
Service Site For Partnership
- Satisfaction
Guaranteed
- Interfacing is hard to
do
- The Last Company on the Web?
- The
Straight Scoop on E-Holiday Fulfillment
-
E.piphany Partnerships Bring CRM to B2B
- French
Smart Card Firm Plans Wireless CRM Foray
- Engage
and Compaq Commit to Multi-Millon Dollar Deal
- Winstar
and Cyntergy Court Hospitality Industry
- Smaller
ISPs Threatening Dominance of Big Boys
- Appetite
for food/beverage exchanges shrinking
- E-Commerce
Sees Seasonal Shift
- E-tailers turning
extra inventory into extra cash
-
AOL debuts Netscape Netbusiness
- Boeing,
Commerce One complete trial run of aerospace exchange
-
Dell announces online marketplace for customers and suppliers
- Xenos
Extends Business Alliances
- Other
tech firms not singing Intel blues
FTC gives go-ahead to auto-industry exchange The Federal Trade Commission
today said it was ending an antitrust-related investigation into the online exchange
being developed by the Big 3 auto makers, although the matter could be reopened
in the future. Contact Center ASP Market
Shows Rapid Growth The ASP (application service provider) market for
U.S. contact centers is expected to be among the highest-growth markets in the
industry over the next five years. Ain't Nothing Like the
Real Thing Customers want to know the truth about whether a product on
a website is in stock. Real-time inventory is the best way to tell them. Home Shopping Network
In the old days, realtors held the keys to a massive database of property
listings. Then the Web came along, shifting power to consumers and reshaping the
industry.
iXL Restructuring To Cause 350 Job Cuts iXL is planning to cut 350
consulting and support positions as it moves to restructure its organization and
streamline operations in the wake of slowed revenue growth. Eddie Bauer Tests Children's
Line on Internet Eddie Bauer Inc. on Oct. 15 will test a full children's
apparel line only on the Internet -- a first for the 80-year-old retailer. Ebay To Tap Auction Service
Site For Partnership eBay is picking sides in the battle of the auction
service sites. Satisfaction Guaranteed
Customer service is the name of the game for e-commerce sites. And it's
even more important for Web-based businesses. But today's customer-relationship
management products fall short. Interfacing is hard to
do E-marketplaces are pushing small- and mid-sized businesses toward
a more dynamic market model in which, buyers and sellers meet in real time, communicating
via a single, transparent interface. But connecting a supplier's back-end systems
to the Web presents significant technical challenges.
The Last Company on the Web? More than 99% of Fortune 1000 companies
have corporate Web sites, setting up an awkward race for being last to the Web...
The Straight Scoop on
E-Holiday Fulfillment Last year's holiday season exposed some troubling
weaknesses in e-commerce fulfillment infrastructure. Frustrated consumers levied
blame on overwhelmed e-tailers who found much criticism in their outside vendors
and distributors, as well as overworked carriers... E.piphany Partnerships
Bring CRM to B2B E.piphany Inc. announced a set of alliances to bring
its CRM software to the business-to-business (B2B) market. French Smart Card Firm
Plans Wireless CRM Foray Marseille, France-based Gemplus announced plans
to acquire Paris-based SLP InfoWare in a move to capitalize on the wireless CRM
applications market. Engage and Compaq Commit
to Multi-Millon Dollar Deal Engage said its solutions will provide Compaq's
customers with sophisticated profiling and personalization capabilities. Engage
will also enable CRM solutions such as promotions, analytics... Winstar and Cyntergy
Court Hospitality Industry Broadband services company Winstar Communications,
Inc. (Nasdaq: WCII) has entered a distribution partnership with Cyntergy, a provider
of technology integration services for the hospitality, food service and retail
industries. Smaller ISPs Threatening
Dominance of Big Boys A study by J.D. Power and Associates looked at consumer
satisfaction with ISPs and found that regional providers are using broadband to
their advantage. Appetite for food/beverage
exchanges shrinking Many of the 70 B2B exchange players trying to capture
part of the multibillion dollar global food and beverage market are being forced
to shift strategies and pursue niches. E-Commerce Sees Seasonal
Shift Reflecting a seasonal pattern, apparel and sports Web sites topped
the list of Internet categories viewed most by home computer users last month,
according to Nielsen//NetRatings... E-tailers turning extra
inventory into extra cash Struggling e-tailers looking to make fast money
and put up a good front to the public have a secret friend in Overstock.com. The
online discount site lets companies quietly dump slow-selling goods. AOL debuts Netscape Netbusiness
The Internet giant on Wednesday announced a service intended to help
small businesses build free storefronts on the Web to reach more customers. Boeing, Commerce One
complete trial run of aerospace exchange The Boeing Co. and software
vendor Commerce One said they have finished a pilot project for linking the aircraft
manufacturer's suppliers to an online exchange being developed by a group of aerospace
and defense companies. Dell announces online
marketplace for customers and suppliers Dell Computer Corp. is opening
its first online business-to-business marketplace for its customers and suppliers
next month. Xenos Extends Business
Alliances Software firm Xenos announced new partnerships with several
firms, including The Guardian Life Insurance Co. in North America, and NatWest
Bank, Banif (part of Banco Santander), Royal Mail, La Caixa and Allianz in Europe.
Xenos plans to unveil a data-to-e-content strategy next week to help organizations
move toward eCRM applications. Other tech firms not
singing Intel blues Although Intel's revenue warning has sent shockwaves
through the tech industry, many companies chimed in today to say their business
is on track. Among PC makers, Compaq Computer and Hewlett-Packard said today that
business is in line with expectations. Dell said yesterday that it remains on
track to reach its goal of 30 percent sales growth this year. Back
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