|
- Managed Hoster On Deck
- ClientLogic
Receives 2000 STAR Award for Call Volume
- US
Air installs kiosks for e-ticketed customers
- CPM
Launches Interactive CRM Health Portal
- Client
Loyalty Follows Solid Communication
- Linux
leader says standard version will emerge
- Three
Airlines Racing To Provide Public High-speed Wireless LAN Service At Gates
- Plumtree
Portal Taps Parallel Processing
- France
Telecom goes solo with network
- JetForm
Adopts Servicesoft CRM Suite
- French
TV Power Has Interactive Ideas
- Datacasts
Expand Net's Reach
- Customer Communications
Group Teams with IntelliStats
- Taking
Faces To New Places
- Cable creeps
into the corporation
- Tut Systems,
Inc. Ships 308,000 Lines to the Multi-Tenant Industry
- Breaking
Up The Data Transmission Bottleneck
- Privacy:
Sorry, no sale
- Lessons from setting
up a marketplace
- Seek And You Shall
Find On WAP
- CCAS Driving Toward Telematics-CRM
Solution
- AOL turns on Instant Messenger
at Sprint PCS
Managed Hoster
On Deck
San Antonio-based Rackspace claims to be the second largest managed
hosting facility after Digex, whose parent company was recently acquired by WorldCom
for $3 billion ClientLogic Receives
2000 STAR Award for Call Volume
The Software Support Professionals Association
(SSPA) bestowed this year's STAR award for high call volume to ClientLogic in
recognition of the company's "outstanding accomplishments." US Air installs kiosks
for e-ticketed customers
Joins ranks of competitors trying to ease wait
lines to let customers serve themselves. CPM Launches Interactive
CRM Health Portal
East Peoria, Illinois-based Customer Potential Management
Corporation (CPM) has rolled out a CRM health portal that's designed to increase
and manage interactions among patients, doctors, hospitals and healthcare providers.
Client Loyalty Follows
Solid Communication
A reader from Montana e-mailed me for advice on what
he could do "to make his clients love him." "It's easy," I quipped, "all you have
to do is cut your rates in half." Linux leader says standard
version will emerge
The profusion of Linux versions available today soon
will converge into a single edition Three Airlines Racing
To Provide Public High-speed Wireless LAN Service At Gates
Three of the
leading domestic airlines have kicked off a race to provide high-speed, public-access
wireless LAN service at airport gates and lounges. Plumtree Portal Taps
Parallel Processing
Plumtree Portal 4.0 is finding a new use for an old
concept, using parallel processing to solve big, compute-intensive problems more
quickly. France Telecom goes solo
with network
France Telecom has announced it plans to link 28 U.S. cities
to each other and the world as part of its strategy to lure the globe's largest
multinational corporations.
JetForm Adopts Servicesoft CRM Suite
JetForm Corporation has adopted
CRM software from Servicesoft, Inc. to provide an intuitive and searchable knowledge
base directly to its customers. French TV Power Has Interactive
Ideas
Getting couch potatoes to interact with their televisions has challenged
some of the best minds in media. Aside from shouting a few choice words at their
favorite sports teams, channel-surfing past commercials or occasionally buying
rare coins and steak knives, few viewers seem to interface much with their video
screens. Datacasts Expand Net's
Reach
WorldSpace will launch the world's first direct-to-receiver multimedia
content service, exposing millions in Africa, Asia, the Middle East and Latin
America to the Internet. Nick Wachira reports from Nairobi, Kenya. Customer Communications
Group Teams with IntelliStats
Denver, Colorado-based Customer Communications
Group has entered a strategic partnership with IntelliStats, Inc. to provide its
clients with greater access to market information and analysis tools. Taking Faces To New Places
With advances in software, compression and bandwidth, Video conferencing
is promising not only "face time" with people in distant lands, but measurable
increases in productivity. And the work is getting done in the natural environment
of the doctor, executive, engineer or teacher.
Cable creeps into the corporation
Early users of corporate cable LAN
connections appreciate the price, speed, reliability and service. Tut Systems, Inc. Ships
308,000 Lines to the Multi-Tenant Industry
Tut Systems, Inc., a leading
provider of multi-service broadband systems for multi-tenant buildings, announced
that Tut's total shipments to date to customers in the multi-tenant unit market
reached 308,000 lines. Breaking Up The Data
Transmission Bottleneck
Upstart companies deploying Internet services
over Ethernet are pulling the plug out of the broadband bottleneck. And while
newcomers such as Yipes Communications and Telseon are at the leading edge, the
space is growing more competitive as the big dog telcos join the fray. Privacy: Sorry, no sale
Many e-businesses are taking the hint: It's hard to earn customers' trust
if you won't respect their privacy. Here's what businesses are doing to assure
shoppers that their personal data won't be rented, swapped or sold. Lessons from setting
up a marketplace
Building e-marketplaces is turning out to be a far more
complicated, time-consuming and resource-intensive process than many had originally
figured. Seek And You Shall Find
On WAP
Employment site Seek Communications has partnered with Telstra
to offer customers of the telco the chance to search for jobs from their Wireless
Application Protocol (WAP)-enabled mobile phone. CCAS Driving Toward Telematics-CRM
Solution
Cross Country Automotive Services said it will integrate its
complete range of roadside, consumer affairs and telematics services with WirelessCar's
Universal Telematics Network to deliver a total wireless CRM package for the automotive
industry... AOL turns on Instant
Messenger at Sprint PCS
AOL has turned on its Instant Messenger service
on the nationwide Sprint PCS wireless network, allowing about 4 million users
to go mobile with their Buddy Lists.
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