CONTENT - ECMGT.COM E-COMMERCE NEWS
E-STRATEGIES & TRENDS NEWS
U.S. Manufacturers Not B2B E-Commerce Ready
nationwide poll of U.S. industrial firms shows that most are not engaging in extensive
Sites on the Block?
e-commerce growing exponentially and e-tailing sites mushrooming around the globe,
the consumer is faced with an infinitely swelling array of choices. The result
is a growing need for shopping assistance tools to help consumers navigate their
way through the maze.
teen market proves difficult
companies trying to make money by catering to teenagers are facing some growing
computer security threatens doing business online
emerging Internet economy has become a new frontier for criminals as well as a
growing challenge for law enforcement.
Commerce Committee Chairman Thomas Bliley, R-Va., has asked the Clinton Administration
to develop a comprehensive e-commerce "roadmap" with regard to tech-trade
issues and China's entrance into the WTO, saying failure to do so would severely
limit the growth of US companies.
Retailers Need More than Technology
study by the Bristol Group found that encouraging customers to go online can lead
to a decline in customer loyalty, referrals to friends and, over the long term,
a decline in profits.
the E-Commerce Shakeout
a well-publicized tripling of e-commerce spending last year, many e-tailers found
themselves falling far short of the shopping season revenues needed to keep their
virtual storefronts open.
Young Online Shoppers Outperform Adults
older online consumers, Internet shoppers in the 16 to 22-year-old age group have
not only developed sophisticated approaches to online shopping, they've also diversified
their online purchases to include a wide variety of product categories.
to Succeed in E-Tail? Just Get It Right
new study of online catalog merchants during the holiday-shopping season indicates
that retail sites designed to offer ease of shopping, ease of ordering, ease of
order tracking and superior customer service are the winners for both the short
and long term.
sites must offer a richer experience to lure back customers, study finds.
Patents Tangle the Web
profusion of new software patents on Internet business methods puts our notions
of intellectual property to the biggest test yet.
Can Ease Hacking Pain
some of the Web's most heavily trafficked sites fell victim to denial-of-service
attacks last week, at least one sector of the burgeoning e-commerce industry had
reason to smile.
stocks sink from weight of retail burdens
more than a year, shares of e-tailers have had a premium that valued their growth
prospects above actual earnings. In recent months, however, investors in high-flying
Net merchants such as Amazon.com and Value America have begun to grapple with
some traditional issues.
Foresee Denial Of Service Suits
on some of the busiest Internet sites earlier in the week may have legal consequences
that extend beyond possible criminal punishment of the perpetrators, and may expand
the scope of how courts view the responsibilities of those who set up and install
computers to conduct business on the Internet.
of the Internet's biggest investors tells the World Economic Forum the only way
to go into e-commerce is to kill off the brick-and-mortar parent.
Net privacy fears increase
Web attacks, half of Gallup Poll respondents believe their credit card information
is at risk online.
Launches $2.3B Internet Business Initiative
electronics giant Toshiba announced a $2.3 billion (US$) initiative Monday that
will target electronic commerce and Internet content businesses. The unit will
focus on Internet-related services in the areas of finance, travel, video distribution,
auctions, leisure and music -- all to be offered through cellular telephones and
other mobile devices
Blue plans cash registers with Net access
the giant computer maker, is expected to unveil Internet-enabled cash registers
tomorrow that allow customers to access orders they placed online when they are
in retail stores, according to reports.
Credit Cards: How Soon and How Pervasive?
week, Motorola, Inc. announced plans to make a "virtual credit card"
available on its mobile phones. By pushing a button or issuing a voice command
mobile users will be able to complete e-commerce transactions in seconds via their
can I help you?'
dot coms find what they need in a brick-and-mortar call-center firm.
the Web's True Colors
adjusts colors to your monitor, minimizing shopping surprises
target couch e-commerce
companies, Wink Communications and RespondTV have developed technology that adds
a graphic overlay over television programming -- enabling users to point-and-click
their remotes to get more information about what's on-screen or buy a product
in real time.
patents affiliate programs technology
online retail giant files for ownership--and receives--the technology that lets
other Web sites send it customers in exchange for a commission. CNET
Vision Of Commerce
of commerce servers want to be at the core of every transaction. Should you bet
your business on them?
Offers Online 'Virtual Credit Card'
Desk$hop virtual credit card is a graphic image of a Discover credit card that
sits on the user's PC desktop, but accesses Discover's central server to authorize
and track transactions.
Click-And-Mortar Customer Arrives
April, Bates' technology will allow customers carrying certain personal digital
assistants or mobile phones to do price and product availability searches - eventually
- on all 142 million items in the company database, as well as retrieve BizRate.com
and IQorder ratings on thousands of online and offline merchants.
New E-Commerce Rating Service Planned
Start-up Open Ratings said it plans to launch
an independent rating service designed to "increase the level of trust, reliability
and brand recognition between buyers and sellers in online business to business,
consumer and auction marketplaces."
Nike e.com shoe could be boon for Oregon forwarder
Nike.com's new Internet program that allows
consumers to "design" their own shoes could be a boon for Portland forwarder
OIA Global Logistics, a Nike executive told Reuters on Friday.
E-Tailers: Bring Back the Humans
Customer experiences are exercises in frustration.
Honda Not Fond Of Honda.net
Internet business primer: How not to treat
Ernst & Young buys stake in Latin America services firm
The investment will expand Ernst & Young's
technical and managerial resources in the region, while Softtek, based in Monterrey,
Mexico, will be able to increase its business through greater access to Ernst
& Young's global network.
Amazon offers U.K. services over cell phones
The Internet retailer's U.K. Web site will
be available on mobile phones starting tomorrow.
Just the ticket: seats for shows from ATMs
Tickets.com will join with ATM Tix to launch
a service allowing customers to pick up tickets at banks' automated teller machines.
Services firms tackle Europe for wireless trials
Internet services firms are bulking up their
wireless divisions and using Europe as a strategic proving ground before tackling
the U.S. market.
The week in review: Rent or buy?
Dell Computer, Gateway Computer and SAP joined
a growing number of high-tech companies marketing hosted Web sites and software
applications. Meanwhile, Motorola, Oracle and others moved to stake out ground
in the business of providing content for cell phones, handheld computers and other
Idealab launches online bill payment service
The Internet incubator introduces PayMe.com,
an online service that allows consumers and small business owners to send and
Dell to build, manage small-business Web sites
Dell Computer today launched a Web site hosting
initiative for small businesses, as the PC maker looks to draw new revenue from
the services market.
Carol Wright and Friends Hit the Web
Coolsavings made quite a splash by bringing
coupons to the web. Now the real competition begins. Carol Wright, Val-Pak, and
all the other coupons that come in newspapers or in the mail are now coming to
the web with the help of BrightStreet.com.
Furniture Shopping in the Digital Age
It would have been nice to see online photos,
then view merchandise in the store, get confirmation email, monitor delivery details
online. Couldn't do it.
Maximize Your Affiliate Revenues
Did you know Joel wears two hats? He can talk
from the merchant's perspective as well as the affiliate's because he's been there.
Today he tells affiliates how to get the most from the merchants they support.
E-tailers fall for promotions to lift sales
Now that the online holiday shopping season
is over, e-tailers have hit on Valentine's Day as the next way to tell consumers
to "Be Mine."
Petsmart woos customers with return policy
Petsmart announced today a marketing program
that lets shoppers return goods from any store, online or off.
Sites spend billions on ads, but will they get their money back?
Although ad spending may have peaked during
the holidays and the Super Bowl, online companies need no special occasion to
continue bombarding the consuming public with billions of dollars in TV commercials,
radio spots and newspaper advertisements, as well as Web marketing initiatives.
'Biggest Online Grocer' Not Who You Think It Is
It's making a profit, it claims to be the biggest
online grocer in the world, and Americans have probably never heard of it.
It's a first down for Super Bowl ads
Super Bowl hangover? No way, say a number of
Sunday night's dot-com advertisers. Whether or not this year's crop of Super Bowl
commercials failed to live up to enormous expectations, huge traffic spikes are
being reported at the advertisers' Web sites.
Amazon says unit under FTC scrutiny
Amazon.com said the Federal Trade Commission
is investigating the online retailer's software unit that collects information
about how people use the Internet.
Report Says Web Hacks To Cost $1.2B
Losses related to this week's distributed denial
of service attacks that temporarily shut down several of the most popular websites
could total more than $1.2 billion, according to a report from the Yankee Group.
Sony's plan to sell online shocks dealers
Electronics giant Sony Corp.said on Tuesday
it will start selling its consumer electronic products online in Japan, sending
shock waves through the nation's closely knit dealer networks.
Music retailers charge Sony with unfair competition
A retail industry group is suing Sony Music
Entertainment, alleging that the company is strong-arming retailers to point their
customers toward its online shops.
Webvan adds bookshelves to grocery site
Webvan is giving its online grocery store the
look of a local supermarket by adding popular fiction and other books to its virtual
GroceryWorks: Smaller, cheaper, faster?
Is the Webvan Group business model, with its
heavy reliance on massive, highly automated central warehouses, out of style even
before it takes root? Kelby Hagar and Gary Fernandes think it's ripe for attack
-- right down to the claim that it can reliably deliver goods the same day they're
Can Webvan Deliver?
Webvan is in hot pursuit of the Holy Grail
for online retailers: same-day or next-day delivery of everything from groceries
to videos to appliances. It wants to be the company that conquers the other "last
mile" problem of the Internet: how to quickly get goods ordered out of the
ether to customers' doors when they have no stores.
Webvan: Return of the Milkman
Until now, e-commerce has been based upon a
national distribution model -- an electronic mail-order service. But personal
courier services take a radically different approach: They guarantee prompt delivery
of locally stored, frequently requested items, such as groceries, video rentals,
FTC questions eToys about practices
The Federal Trade Commission is questioning
the company's marketing of 'mature' video games and problems with shipping delays.
Distributing The Goods. Now, The Hard Part
Selling stuff is easy; shipping it isn't. Are
sites better off outsourcing the function
A New Breed of Virtual Storefronts
While most dot-coms are busy disintermediating
your local merchant, Affinia and Vstore are trying to become a new breed of intermediary
-- coming between customers and dot-coms.
Business e-commerce set for big increase
Business-to-business Internet transactions
were expected to show a 25-fold increase between 1998 and 2003 and dramatically
change the way companies manage supply chains, according to a European study released
PORTALS & COMMUNITY
Sun-Netscape Alliance, Sybase jump into Web portals
The Sun-Netscape Alliance and Sybase are the
newest entries in the Web portal software sweepstakes. The two companies will
soon ship new software that will let businesses create Web sites for their customers,
partners and employees. The software will help companies build sites that let
people access email, corporate resources and information, as well as commerce
Ford, Trilogy form e-commerce venture
The giant automaker forms a joint venture with
the closely held business software firm to develop and operate all of Ford's Web
eBay pushes into Scandinavia
The online auction house is pursuing investments
in the Internet-rich Scandinavian countries as part of its expansion drive across
Excite@Home, Dow Jones plan portal, IPO
The company will develop a Web portal designed
for small and medium-sized businesses and is expected to file to sell a minority
stake in an initial public stock offering, according to sources familiar with
the plans. The site, also expected to debut this year, will keep the name of the
business portal launched by Excite@Home, Work.com.
Chemdex changes name, expands focus
Chemdex, the online seller of chemicals and
lab equipment, said it is changing its name to Ventro, forming a new company to
expand into other industry areas beyond life sciences.
Onvia's Business Services To Be Available Through AOL Brands
Onvia.com Inc. and America Online Inc. said
they formed a two-year strategic alliance to provide users of AOL brands with
Onvia's business services through a co-branded Web site.
Personalization-Mostly Potential, For Now
Not even the portals have taken personalization
beyond the basics. Still, they're the best ones to study, for now.
SAP, the giant enterprise software firm, is
transforming itself into a creator of business portals.
Freeshipping.com To Launch Online Marketplace
Freeshipping.com today unveiled plansfor a
business-to-business online marketplace -- where small companies will be able
to purchase office products, PCs, and other goods and services.
Top automakers gear up for Net marketplaces
Carmakers such as Ford and Toyota are racing
onto the Web, looking to lower costs and broaden their reach.
Andersen Creates E-Business Launch Pad
Andersen Consulting Wednesday created a global
network of 17 dot-com launch centers to help e-commerce start-ups and spin-offs
become viable businesses.
GOVERNANCE & GOING GLOBAL
States Review Commerce Law
A law championed by software companies as key
to unleashing the full potential of electronic commerce is under attack from companies
and organizations that say it is unfair to consumers and potentially dangerous
Few web winners seen among European retailers
Few of Europe's big-name retailers will succeed
in the still largely money-losing world of Internet commerce, but already some
companies are closer to sniffing out profits than others, said a study released
U.S. web poll finds fear of hackers, government
Last week's hacker attacks on major websites
have stoked widespread concern among home computer users and almost half of U.S.
online consumers will think twice before sharing credit card data over Internet,
a poll released Tuesday found.
Latin American E-Commerce Sparks IT Services
Latin America offers a unique set of challenges
for professional services like e-commerce and web design, said executives from
the information technology consultancy ebrainstorm.
Euro E-Retailing Heats Up
Although e-commerce is becoming increasingly
profitable in Western Europe, U.S. companies are grabbing the lion's share of
e-retail sales, according to a study published today in London by the Boston Consulting
Foreign Shoppers Flock to Canadian Sites
More foreigners shopped on Canada-based online
sites during the lucrative Christmas season than local shoppers, according to
a survey of Canadian online retailers.
IBM Prods EU About E-Commerce
Leading U.S. companies called on the European
Commission yesterday to rapidly redesign the European Union's indirect tax system
to eliminate the disadvantage faced by European companies engaging in electronic
Net Tax May Get the Heave-Ho
It's a matter of changing one sentence in existing
legislation. But if Congress approves, the threat of Internet taxation could vanish
forever. Or at least for Washington's idea of forever.
Clinton's national plan a 'good start'
As President Clinton met with high-tech executives
and security experts in the White House Tuesday, attendees and industry insiders
weighed in on the guidelines the administration intends to follow to secure the
nation's electronic infrastructure.
Europeans uninterested in shopping online
Only a small number of Europeans who have access
to the Internet actually shop online, according to a survey by a U.S. research
State officials look at new rules for e-commerce
The Internet is supposed to defy geographical
boundaries, but no one seems to have told that to state governments.
$500mil Web Taxes Uncollected
Only 20 percent of the $13 billion in taxable
retail goods sold online last year was taxed, leaving $525 million in sales tax
money uncollected, a Forrester Research study shows.
Cheers for the FTC's E-Commerce Mediation Proposal
Earlier this week the U.S. Federal Trade Commission
announced that it is promoting mediation over lawsuits as a means to resolve online
disputes between e-tailers and consumers.
As Ecommerce Goes International Legal Issues Take The Spotlight
With the explosive growth of e-commerce and
the increasing cost and complexity of goods being sold through domestic e-commerce
transactions, it is not too soon to consider what legal issues must be reviewed
when complex, higher-priced retail goods, such as computer components and systems,
automobiles, and the like, are sold internationally through e-commerce.
Winery sues over Net sales
A Virginia vineyard is hoping to put a cork
on state laws that restrict Internet wine sales by challenging a New York law
that makes it illegal for out-of-state wineries to ship to consumers.
Deadline looms for Net tax proposals
For the congressional panel studying the Internet
tax issue, it's crunch time.
EU Aims to Boost Internet Retailing in Europe
European internal market commissioner Frits
Bolkestein said on Tuesday the EU needed an all-encompassing Internet strategy
to help it catch up the United States in areas such as e-commerce.
Electronic Signatures Take Hold in U.S.
The U.S. government and many states are now
passing Uniform Electronic Transaction Act
CyberShop.com lets go of online retail assets
CyberShop.com, which earlier this month said
it would abandon its Web retail business to become an incubator for Internet start-ups,
today said it has agreed to sell its Electronics.net retail Web assets.
Epicurious.com dines with Dean & Deluca
Epicurious.com, the home of online magazines
Gourmet and Bon Appetit, today signed an agreement to make Dean & Deluca its
exclusive specialty foods retailer.
Target spins off e-commerce group
Target Corp. has formed a new Internet unit
to manage the company's e-commerce and direct marketing operations.
Women.com quickly closes online clothing store
Women.com Networks has quietly closed its online
store for women's clothing and accessories, just three months after launching
the e-tail site.
Polo Ralph Lauren and NBC Tackle Online Apparel
Apparel giant Polo Ralph Lauren announced an
agreement today with NBC affiliates ValueVision and NBCi to create a multimedia
initiative that will center on its Polo.com Internet retailing site.
UPS Forms New E-Commerce Subsidiary
United Parcel Service, Inc. announced today
that it has formed a subsidiary that will perform back-end fulfillment functions
for e-commerce companies
Kozmo.com Pays Starbucks $150 Million in Marketing Alliance
Kozmo.com, the pioneering online delivery service,
Monday inked a joint marketing pact with Starbucks Coffee Co. under which the
Internet start-up will pay Starbucks $150 million over the next five years for
prominent placement in Starbucks shops.
Amazon.com To Buy 5 Percent Of Audible
Online retailer Amazon.com will buy 5 percent
of Audible, a provider of spoken-audio services for download and playback on computers
and mobile devices, the companies said Monday.
Columbia House Unveils E-C Strategy
Mail-order music and video retailer The Columbia
House Co. Monday announced a restructuring of its organization, in conjunction
with its pending merger with CDNOW Inc.
Airline Site Angers Travel Agents
U.S. travel agents Thursday formally requested
a Justice Department review of plans by a consortium of major airlines to set
up an Internet travel service, saying it would violate antitrust laws.
SBC to buy Sterling Commerce for $3.9 billion
Moving into the lucrative business-to-business
e-commerce market, SBC Communications today said it plans to acquire Sterling
Commerce in a cash deal valued at $3.9 billion. San Antonio, Texas-based SBC said
its acquisition of the business-to-business software provider will help bolster
its offerings by adding another Internet-based product to its set of telecommunications
services. In return, Sterling said it will gain larger distribution and sales
channels, including a chance to target small and medium-sized businesses.
NECX.com To Acquire Real World Electronics
NECX.com, Peabody, a subsidiary of VerticalNet
Inc., and Real World, a privately held electronics exchange, have been in discussions
for the past three months and are expected to complete the transaction within
30 days, said Larry Marshall, president of NECX.com.
Microsoft's Transpoint To Merge With CheckFree In $1B
Deal Ownership interests in TransPoint, which
is jointly owned by Microsoft, Citibank and First Data Corp., will be transferred
to CheckFree in exchange for 17 million shares of CheckFree common stock, valued
at $1 billion. When the definitive merger deal is complete, Microsoft, First Data
and Citibank will own 23 percent of CheckFree.
E-Business Breakfast: Merger Madness
US Interactive is acquiring SoftPlus Inc.,
a privately held e-solutions company. Softplus'
expertise in end-to-end technology frameworks, CRM and its global presence convinced
US Interactive to pull the trigger on the deal, valued at approximately $300 million.
The online unit of Toys "R" Us is
redoubling its Web efforts after Japan's Softbank plunked down a $57 million minority
investment in the beleaguered toy e-tailer.
Mike Rosenfelt, former creative director at
Micron PC, has launched a business-to-business venture that marries education
to e-commerce in a new twist on the Internet-university craze.
Priceline hires Citigroup exec
Citigroup chief financial officer Heidi G.
Miller is taking a job with Priceline.com, becoming the latest in a growing number
of executives from blue chip companies to enter the online arena. Miller will
be Priceline's senior executive vice president, strategic planning and administration,
and chief financial officer. She will also join the Internet company's board of
Ford Motor Taps Trilogy Founder to Launch Net Company
Brian Kelley, president of Ford's ConsumerConnect
unit and the vice president of the automaker, said that a founder of Trilogy Software
Inc. has been tapped to lead the new venture, which will named within a month.
Lante Hires iXL Executive; Cambridge Lures Sapient Director
The e-business game of musical chairs has temporarily
stopped, leaving Sapient Corp. and iXL Inc. standing. High-flying Chicago-based
e-business integrator Lante Corp., which went public last Friday, named John Harne
its chief creative officer. Harne joins Lante from Web integrator iXL, where he
was the company's co-chief creative officer and vice president of creative services.
MicroAge Restructures To Focus On E-Business; Daniel, Manton Out
Longtime MicroAge Inc. executives Jim Daniel
and Jim Manton have left the company as part of a massive reorganization designed
to cut costs and refocus efforts on e-business. According to a press release late
Wednesday, MicroAge will "consolidate support functions and focus on e-business
Psinet CEO William Schrader hopes to feast
on the carcasses of his humongous telecom competitors--if they don't devour him
first. The 48-year-old PSINet founder is certainly not shy about expressing his
views. And arguably, he has earned the right to say what he thinks. Schrader co-founded
one of the first commercial ISPs in 1985--an outfit called NyserNet.
CEOs Must Communicate
When it comes to technology, Cosmo Santullo,
who recently became the CEO of Mirror Image, has always heard the call to serve.
Santullo, 44, has spent the bulk of his career figuring out how to fill the technological
needs of corporate America via the professional services arms of IBM and, more
recently, EMC Corp.
want to turn BlueLight into a verb.' Mark Goldstein in the Internet World interview.
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