| - Office
Depot to revamp call centers
- Supply-chain
visibility stalls
- B2B Exchanges Eye
FTC Report On Antitrust Issues
- Small
Companies Gaining Access to CRM
- How
will AT&T balance slew of interactive TV deals?
- Does
Idealab Need New Ideas?
- Companies
Need Customer-Centric Foundation
- Supply-chain
Visibility Stalls
- Primal Implements
Support Systems for NetVoice
- Adobe
to Address All Sections of E-Book Chain
- myCIO.com
stresses appliances, physical security
- Symcor
Acquires Optus To Boost Customer Services
- Ericsson
Creates Separate Bluetooth Business
- Firms
Must Embrace "Microdesign" To Overhaul Today's Woeful WAP Experience
- eMarkets
Drive ASP Maturity In Europe
- Phone
Firms Rush to Mend Cable After Internet Jam
- Microsoft
Promises A More Heterogeneous Approach To Application Development
- Continental's
a B2B Believer
- Shrinking Streams to
Grow Bigger
- Japan and Korea Catching
On to CRM
Office Depot to revamp
call centers
The giant office products supplier today said its North American
sales performance is continuing to slip and that it would consolidate it 24 call
centers into seven and upgrade its customer service. Supply-chain
visibility stalls
Sharing real-time assembly-line, design and sales data
with suppliers could permit rapid and flexible collaboration. It could also result
in more rapid design and manufacturing operations and cost savings, say advocates.
But is it possible for any but a few companies? B2B
Exchanges Eye FTC Report On Antitrust Issues
A report issued by the Federal
Trade Commission on the potential antitrust concerns raised by business-to-business
exchanges is being closely watched executives involved in the ventures.
Small
Companies Gaining Access to CRM
Small companies will have increasing access
to Web-based CRM applications over the next couple of years, according to Cahners
In-Stat Group. How
will AT&T balance slew of interactive TV deals?
Ma Bell continues
to spread the wealth on interactive television. AT&T, the nation's largest
cable operator after a late-1990s shopping spree, is working with several prominent
technology providers to develop interactive TV software applications for consumers.
Does
Idealab Need New Ideas?
Idealab has been hailed for its insight and success
in birthing Internet companies. Times are changing... Companies
Need Customer-Centric Foundation
Companies that want to stay competitive
should think beyond CRM and adopt a customer-centric architecture that transforms
the way in which they interact with customers Supply-chain
Visibility Stalls
Sharing real-time assembly-line, design and sales data
with suppliers could permit rapid and flexible collaboration. It could also result
in more rapid design and manufacturing operations and cost savings Primal
Implements Support Systems for NetVoice
CRM software company Primal, a
subsidiary of Avery Communications, Inc., has completed implementation of its
Connect CCB and Access IM OSS/BSS products for NetVoice Technologies Corporation.
Adobe
to Address All Sections of E-Book Chain
Design and document software maker
Adobe Systems, aided by key technology developments, plans to fan out in the e-book
business by helping connect customers, publishers and authors. myCIO.com
stresses appliances, physical security
The Network Associates subsidiary
is also planning a partnership with security expert Pinkerton's to add physical
security elements to its virtual offerings. Symcor
Acquires Optus To Boost Customer Services
In a bid to strengthen its position
in the online transaction processing and customer communication industries, Toronto,
Ontario-based Symcor Services, Inc. announced its intention to acquire Optus Corporation,
a customer communication services company. Ericsson
Creates Separate Bluetooth Business
Ericsson Telephone announced the creation
of a separate company for licensing its Bluetooth technology. Firms
Must Embrace "Microdesign" To Overhaul Today's Woeful WAP Experience
Today's
WAP sites fall short by failing to recognize mobile users' unique needs. However,
before overhauling their mobile Internet sites, firms must master the new competency
of "Microdesign," built on effortless navigation and concise content. eMarkets
Drive ASP Maturity In Europe
By 2005, European application service providers
(ASPs) will have a firm grip on the enterprise application landscape.
Phone
Firms Rush to Mend Cable After Internet Jam
Telephone companies from Singapore
and Indonesia scrambled to repair a break in an undersea telecommunications cable
that led to major Internet traffic jams for millions of users across the globe
Microsoft
Promises A More Heterogeneous Approach To Application Development
With
the .NET Framework and the Common Language Infrastructure (CLI), Microsoft aims
to help developers build .NET services in a variety of programming languages as
well as enable existing code in various languages to run on the .NET platform
Continental's
a B2B Believer
Continental Airlines launched its E-tickets program five
years ago, and the Houston airline now sells 54 percent of its tickets this way.
Once the company has fully ramped up its sales of electronic tickets, it hopes
to save upwards of $500 million a year. Shrinking
Streams to Grow Bigger
New technologies offer webcasters the opportunity
to save on bandwidth costs so that they can dedicate more moola to pay for the
expensive content licenses. Japan
and Korea Catching On to CRM
Japan and Korea -- two of Asia's more technologically
advanced countries -- are starting to adopt CRM practices and are widely expected
to produce a growing market for related software and services in the coming years.
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