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- Andersen Says Sites Need To Rethink E-Commerce
- The
ones that got away
- Are Customers Ever
Right? Service's Decline and Fall
- New
Systems for Better Customer Service
- A
Word to the Wise: Multilingual Means Multi-Dollars
- Get
a head start in e-business
- Seniors
Top Online Shoppers
- U.S.-Asian E-Commerce
Alive and Clicking
- Demographic dotcoms
dividing, but not conquering
- Some
Drastic Dot-Com Remedies Aren't So Smart
- Future
of E-Tail Lies with Multi-Channel Retailers
- Track
the transforming future
- Trends in
the b-to-b space
- Gartner survey sparks
debate on Internet retail fraud
- Finding
the Best I-Builder
- Chief privacy officers
report for duty
- Money switches from
dot-com to comm
- Online Site Says Male
and Female Job Seekers Have Different Goals
- World
Wide Wireless Web
Andersen
Says Sites Need To Rethink E-Commerce
Research just published says that
e-commerce sites that only allow customers one way to buy a product are missing
out on opportunities to expand their businesses. The
ones that got away
The "build it and they will come" commerce mantra is
giving way to "build it right and they will stay."
Are Customers Ever Right? Service's Decline
and Fall
American consumers are more unhappy with the service they are
receiving in nearly every sector of the economy as measured by the American Customer
Satisfaction Index. New
Systems for Better Customer Service
Some companies have recently begun
synchronizing their catalog, Web and retail operations, which they hope will yield
not only better customer service but higher profits A
Word to the Wise: Multilingual Means Multi-Dollars
A new industry research
report states conclusively that for U.S., companies, multilingual e-commerce and
business sites "are no longer optional." Get
a head start in e-business
The four components critical to startup success.
Seniors
Top Online Shoppers
American seniors 55 and over have embraced the Internet
and are shopping and surfing online in ever increasing numbers, according to a
study released Tuesday by Internet research firm Greenfield Online. U.S.-Asian
E-Commerce Alive and Clicking
While still facing language and cultural
challenges in the international e-commerce arena, Asian e-commerce is set to boom
at home, and U.S. companies smelling opportunity are already diving into the region
with big-dollar investments. Demographic
dotcoms dividing, but not conquering
Owning a demographic niche doesn't
guarantee a successful website. Some
Drastic Dot-Com Remedies Aren't So Smart
Net consumer companies need to
creatively rethink their strategies. Wild cost-cutting could make matters worse
Future
of E-Tail Lies with Multi-Channel Retailers
Online B2C sales in the US
will grow from an estimated $25 billion in 1999 to $152 billion in 2002 and $233
billion in 2004, according to Giga Information Group, which predicts multi-channel
retailers will benefit the most from the Internet, and new categories will take
charge. Track
the transforming future
There are some near-term bottlenecks b2b businesses
will need to overcome. Trends
in the b-to-b space
Brick-and-mortar aggression and subscription-based
revenue are two rising trends to watch. Gartner
survey sparks debate on Internet retail fraud
Gartner Group Inc. yesterday
released the results of a survey showing that online retailers get hit by fraudulent
credit-card purchases much more than their brick-and-mortar counterparts do. But
some observers said they aren't sure the problem is as dire as the survey indicates.
Finding
the Best I-Builder
Picking an e-commerce consultant is part investigating,
part begging and part crossing your fingers. Chief
privacy officers report for duty
As concern about online privacy violations
grows, companies are staffing up with watchdogs to guard consumers' rights.
Money
switches from dot-com to comm
Communications startups replace dot-coms
as the beneficiaries of a VC investment frenzy. Amber Networks, Astral Point,
and CopperCom fetch more than $220 million combined Online
Site Says Male and Female Job Seekers Have Different Goals
Differences
in compensation and work environment requirements between men and women were shown
in a recent study by Wetfeet.com World
Wide Wireless Web
As investors have turned a cold shoulder to the glut
of cash-guzzling, unprofitable dot-coms, attention is being diverted to a whole
new World Wide Wireless Web (WWWW).
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