E-STRATEGIES AND TRENDS

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August 1, 2000 4,000 subscribers Volume 2, Issue 8
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  • Andersen Says Sites Need To Rethink E-Commerce
  • The ones that got away
  • Are Customers Ever Right? Service's Decline and Fall
  • New Systems for Better Customer Service
  • A Word to the Wise: Multilingual Means Multi-Dollars
  • Get a head start in e-business
  • Seniors Top Online Shoppers
  • U.S.-Asian E-Commerce Alive and Clicking
  • Demographic dotcoms dividing, but not conquering
  • Some Drastic Dot-Com Remedies Aren't So Smart
  • Future of E-Tail Lies with Multi-Channel Retailers
  • Track the transforming future
  • Trends in the b-to-b space
  • Gartner survey sparks debate on Internet retail fraud
  • Finding the Best I-Builder
  • Chief privacy officers report for duty
  • Money switches from dot-com to comm
  • Online Site Says Male and Female Job Seekers Have Different Goals
  • World Wide Wireless Web

Andersen Says Sites Need To Rethink E-Commerce
Research just published says that e-commerce sites that only allow customers one way to buy a product are missing out on opportunities to expand their businesses.

The ones that got away
The "build it and they will come" commerce mantra is giving way to "build it right and they will stay."

 

Are Customers Ever Right? Service's Decline and Fall
American consumers are more unhappy with the service they are receiving in nearly every sector of the economy as measured by the American Customer Satisfaction Index.

New Systems for Better Customer Service
Some companies have recently begun synchronizing their catalog, Web and retail operations, which they hope will yield not only better customer service but higher profits

A Word to the Wise: Multilingual Means Multi-Dollars
A new industry research report states conclusively that for U.S., companies, multilingual e-commerce and business sites "are no longer optional."

Get a head start in e-business
The four components critical to startup success.

Seniors Top Online Shoppers
American seniors 55 and over have embraced the Internet and are shopping and surfing online in ever increasing numbers, according to a study released Tuesday by Internet research firm Greenfield Online.

U.S.-Asian E-Commerce Alive and Clicking
While still facing language and cultural challenges in the international e-commerce arena, Asian e-commerce is set to boom at home, and U.S. companies smelling opportunity are already diving into the region with big-dollar investments.

Demographic dotcoms dividing, but not conquering
Owning a demographic niche doesn't guarantee a successful website.

Some Drastic Dot-Com Remedies Aren't So Smart
Net consumer companies need to creatively rethink their strategies. Wild cost-cutting could make matters worse

Future of E-Tail Lies with Multi-Channel Retailers
Online B2C sales in the US will grow from an estimated $25 billion in 1999 to $152 billion in 2002 and $233 billion in 2004, according to Giga Information Group, which predicts multi-channel retailers will benefit the most from the Internet, and new categories will take charge.

Track the transforming future
There are some near-term bottlenecks b2b businesses will need to overcome.

Trends in the b-to-b space
Brick-and-mortar aggression and subscription-based revenue are two rising trends to watch.

Gartner survey sparks debate on Internet retail fraud
Gartner Group Inc. yesterday released the results of a survey showing that online retailers get hit by fraudulent credit-card purchases much more than their brick-and-mortar counterparts do. But some observers said they aren't sure the problem is as dire as the survey indicates.

Finding the Best I-Builder
Picking an e-commerce consultant is part investigating, part begging and part crossing your fingers.

Chief privacy officers report for duty
As concern about online privacy violations grows, companies are staffing up with watchdogs to guard consumers' rights.

Money switches from dot-com to comm
Communications startups replace dot-coms as the beneficiaries of a VC investment frenzy. Amber Networks, Astral Point, and CopperCom fetch more than $220 million combined

Online Site Says Male and Female Job Seekers Have Different Goals
Differences in compensation and work environment requirements between men and women were shown in a recent study by Wetfeet.com

World Wide Wireless Web
As investors have turned a cold shoulder to the glut of cash-guzzling, unprofitable dot-coms, attention is being diverted to a whole new World Wide Wireless Web (WWWW).

 

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