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Business
News via the Value Framework Lenses Management Perspective
by
Mitchell Levy, Author of the book E-Volve-or-Die.com, Creator of the
Value Framework Executive
Producer, VMS3.info
VMS3.info News
VAT
Kicks In, Headaches Begin The European Union's version of sales tax on
digital downloads may end up backfiring with many small business e-tailers asking,
'How's the EU gonna find me to collect?' All Knowledge Workers
Are Not Alike Therefore we thought companies would want to single out
their "high end" knowledge workers for special treatment. As columnist
Tom Davenport writes in "Withering Heights," we were wrong. Instant Messaging
Can Usher in Instant Problems As Instant Messaging becomes ubiquitous,
speeding communications and adding one more means of sharing information to the
business arsenal, IT managers are being warned that IM is fast becoming a gateway
for more attacks on the corporate network.
Analysts: Lucent's Problems Are Its Own Lucent's
financial woes are a "big step backward" for the company but they don't
mean the telecom industry rebound has fizzled, analysts at Deutsche Bank Securities
(DB) said. Wine on the Web: Lower
Prices, More Choices E-commerce offers consumers lower prices and more
choices in the wine market according to a Federal Trade Commission study released
Wednesday. The report concludes that states could expand e-commerce by permitting
direct shipping of wine to consumers. Can HP's Printer Biz Keep Printing Money?
A growing market and HP's relentless innovation should fend off rivals
old and new
Rented software services survive
the shakeout A few years ago, the demand for "ASPs" seemed
to be dying even before most people learned what the initials stood for. Application
service providers--companies that develop, run and maintain business software
for monthly or annual fees--were touted at first as the perfect solution for businesses
rushing to join the digital revolution. But as the success of early ASPs was hitched
to the Internet stock market bubble, many fizzled, alongside countless other start-ups,
when it burst.
The software that hunts low fares
Web-based system is changing how we buy airline tickets. America Wests
online site, like most of its rivals, used to ask prospective passengers when
they wanted to travel and returned a price quote accordingly. Unlike most of its
rivals, however, America West relies heavily on leisure travelers. So when customers
said they wanted an easier way to search by price, the airline listened. MODEL:
PARTICIPANTS eBay, SBA Team
Up eBay and the U.S. Small Business Administration (SBA) signed a letter
of intent to collaborate on ways the two organizations can work together for the
benefit of small businesses across the country. This new relationship will focus
on providing training, education and information to entrepreneurs, with an emphasis
on management issues, financial assistance, government contracting and international
trade. Sun
Partners With BrightMail To Seal Sun ONE Messaging Server From Spam Sun
Microsystems has joined the list of major e-mail vendors attempting to snuff out
spam. At the Catalyst show in San Francisco Wednesday, Sun announced the integration
of BrightMail's antispam solution with its Sun ONE Messaging Server, a key component
of the company's Sun ONE collaboration suite that was unveiled in April.
The French Minitel Goes Online It might be hard to believe today
but France was once riding the technology wave, with millions of users surfing
a prehistoric black-and-white version of the Web with a device called the Minitel.
The machine had a small keyboard and hooked up to a phone line. The French used
to do everything from looking up phone numbers to searching for apartments and
enjoying soft-porn conversations.
Online, off and running: Web a new campaign front It's just before
7 p.m., and the organizers of a neighborhood meeting for Howard Dean's presidential
campaign are arranging barstools in the small loft of a brew pub, wondering whether
anyone will show up. Within minutes, more than 100 people have filled every bit
of standing room and are cascading down the stairs to a bar below. A half-hour
later, they are writing personal appeals to undecided Democrats in Iowa, site
of the nation's first caucuses. MODEL: INFLUENCES Ballmer:
Tech's future is boundless "Unrealized, unrealized,
unrealized, unrealized," Ballmer said, offering a low-key self-parody of
his famous "developers, developers" speech. "We just look out there
like kids in a candy store saying what a great world (this is) to live in. The
world is there to be transformed."
Blogging By The Numbers While every Internet user has the opportunity
to become an online journalist, only a very small percentage actually create their
own blog.
Has Sarbanes-Oxley Made a Dent in Corporate Americas Armor?
In the 12 months since it was signed by President Bush, the landmark Sarbanes-Oxley
Act has caused U.S. companies to spend heavily on compliance and altered the culture
of many boardrooms. But has improved behavior on the part of some companies been
inspired by Sarbanes-Oxley, or is it the result of disclosures of wrongdoing at
firms like Enron and WorldCom? Wharton faculty members look at the impact
both real and symbolic of this still controversial legislation.
Report: Spam costs $874 per employee per year Yearly productivity loss
equals 1.4 percent Unsolicited commercial ("spam") e-mail costs
U.S. companies $874 per employee per year in lost productivity, according to a
new report out from independent research company Nucleus Research. The report,
entitled "Spam: The Silent ROI Killer" (referring to return on investment)
was released Tuesday and contains the results of interviews with employees and
IT administrators at 76 different U.S. companies. Making Friendsters in High Places
Friendster, the popular social-networking service that cleverly assimilates
real-life social groups into a large virtual network, just keeps getting bigger.
The service, which opened to the public in March and is still in beta, will hit
1 million users this week, and is expanding at a rate of 20 percent a week, according
to the company. Adding
Value -- but at What Cost? In his debut column, the world's top executive
coach explains why half of what a leader says may not be worth saying. Gates'
Corbis suing Amazon over copyrights Corbis, a photography-archiving company
owned by Microsoft Chairman Bill Gates, filed suit yesterday against Amazon.com
and other companies, alleging copyright infringement. SBC's
Wi-Fi Plan Taking Shape Details of SBC Communications' public Wi-Fi strategy
are starting to leak. The broadband service provider will install about 2,000
hotspots (define) in hotels, airports and other public venues in its 13-state
coverage area by year's end, the The Wall Street Journal, citing unnamed sources,
reported today. DoD
Votes for Accenture's eDemocracy Just a month after acquiring election.com,
IT consulting firm Accenture has won a contract with the Department of Defense
(DoD) to establish trial Internet voting for overseas U.S. personnel for the 2004
elections. Terms of the contract were not disclosed. Report: Overture Wrests Freeserve Deal From Google Overture
Services (Quote, Company Info) has landed the Web search contract for Freeserve,
the United Kingdom's largest Internet service provider, according to published
reports in the U.K. Yahoo! to Buy Overture Yahoo! shook up the booming search
industry with plan to acquire Overture Services (Quote, Company Info) in a stock
and cash deal worth $1.6 billion.
STRATEGY: MANAGED
Leading
Through SARS First came the rumor: A killer virus was sweeping through
Hong Kong. Panic soon followed. Marjorie Yang, CEO of textiles conglomerate the
Esquel Group, faced her toughest test: to manage a global organization from ground
zero of SARS.
eBay Profits, Revenue Top Wall Street Expectations
Hours after its stock surged to a 52-week high, San Jose-based eBay, the operator
of the popular Internet auction site, rewarded investors with a quarterly earnings
report in which both income and revenue beat analysts' expectations. Excluding
certain items, the company reported net income of $120.9 million, more than double
its total of a year ago, on revenue of $509.3 million, up 91%. The company also
raised its 2003 revenue guidance by about $25 million and its earnings by $0.05
per share, and announced a 2-for-1 stock split -- its first since the dot-com
boom -- that will go into effect in August. eBay said that it finished the quarter
with a record 75.3 million confirmed registered users, up 6.5 million for
the quarter, and recorded $5.6 billion in gross merchandise sales during the period,
up 66% from a year ago. Metrics: Getting
Real Few enterprises are using real-time data warehousing technologies,
but more are looking to use this strategic tool in the future. Which Customers
Are Worth Keeping and Which Arent? Managerial Uses of CLV Managers
have long been interested in weeding out customers they consider to be less profitable
than others. The question is, how do managers determine who belongs in that group?
According to several Wharton marketing professors, there is no easy answer, despite
new and increasingly sophisticated efforts to measure what is called Customer
Lifetime Value (CLV) the present value of the likely future income
stream generated by an individual purchaser. CLV, it turns out, is hard to calculate
and even harder to use. Digital
Government: Moving Beyond E In this Consultant's Briefing, AMR's Steve
Kolodney discusses the development of a next-generation digital government. Integration
and service are the watchwords. How Apple Spells Future: i-P-O-D The
slender digital-music player will drive tomorrow's growth. Just watch when the
Windows version comes out. I don't care how fast the new Power Mac G5 is -- or
isn't (if you believe the critics). Apple's future doesn't ride on the speed of
its Macs. In fact, Apple's future doesn't ride with Macs at all anymore. No, I
haven't been off in the desert downing peyote (although I did retreat from the
weekly fray of writing this column for the past six months). What I saw from my
sideline perch is that the Mac's day has come and gone. Rivals: What is EMC Up to by Buying Legato? EMC's bid
to acquire Legato Software Tuesday for $1.3 billion caught the attention of analysts
that follow the sector and quelled debate over whether or not the deal, rumored
as far back as a year, would happen Behind the Scenes with SAP "The days of selling
big-ticket million-dollar platforms are over," Yankee Group analyst Kosin
Huang told CRM Buyer, adding that SAP's revenues increasingly will come from sales
of add-on modules designed to solve specific business problems. SAP is not complaining
about its No. 1 rank in the overall enterprise software space. However, SAP spokesperson
Laurie Doyle Kelly told CRM Buyer that although the company is pleased with its
standing, it never takes its eyes off the competition.
About
the Author: Mitchell
Levy, is President and CEO of ECnow.com (http://ecnow.com),
an management consulting company helping corporations transition from the industrial
age to the Internet age through strategy, marketing, and off-the-shelf and customized
on-line and on-ground training. He is the author of the book E-Volve-or-Die.com
(http://e-volve-or-die.com), creator of
the Value Framework
(http://ecnow.com/value/),
Executive Producer of VMS3.info (http://VMS3.info),
the Founder and Program Consultant of the premier San Jose State E-Commerce Management
Certificate Program (http://ecmtraining.com/sjsu),
former Chair of comdex.biz at Comdex Fall, and Chairman of the Pay-per-Performance
PR Agency Media Attention Now TM (http://ecnow.com/mediaattention),
and the CEO Networking organization CEOnetworking (http://ceonetworking.com).
Mitchell was at Sun Microsystems for 9 years, the last 4 of which he managed the
e-commerce component of Sun's $3.5 billion supply chain. Mitchell is a popular
speaker, lecturing on ECM issues throughout the U.S. and around the world.
Read more about Mr. Levy: http://ecnow.com/ml_bio.htm
Public speaking appearances I've given: http://ecnow.com/speaking.htm
Read about ECnow.com's media coverage: http://ecnow.com/media
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