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VMS3.info MANAGEMENT PERSPECTIVE

Subject: Sep-Oct 2003 VMS3.info: TestMart/NAVICPmart Analyzed via the Value Framework™
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September 1, 2003 *4,800 subscribers* Volume 5, Issue 7
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Inside this Issue:


Business News via the Value Framework™ Lenses
Management Perspective

by Mitchell Levy, Author of the book E-Volve-or-Die.com, Creator of the Value Framework™
Executive Producer, VMS3.info


VMS3.info News

 

MODEL: PROCESS

VAT Kicks In, Headaches Begin
The European Union's version of sales tax on digital downloads may end up backfiring with many small business e-tailers asking, 'How's the EU gonna find me to collect?'

All Knowledge Workers Are Not Alike
Therefore we thought companies would want to single out their "high end" knowledge workers for special treatment. As columnist Tom Davenport writes in "Withering Heights,"
we were wrong.

Instant Messaging Can Usher in Instant Problems
As Instant Messaging becomes ubiquitous, speeding communications and adding one more means of sharing information to the business arsenal, IT managers are being warned that IM is fast becoming a gateway for more attacks on the corporate network.

Analysts: Lucent's Problems Are Its Own
Lucent's financial woes are a "big step backward" for the company but they don't mean the telecom industry rebound has fizzled, analysts at Deutsche Bank Securities (DB) said.

 

MODEL: TRANSACTIONS

Wine on the Web: Lower Prices, More Choices
E-commerce offers consumers lower prices and more choices in the wine market according to a Federal Trade Commission study released Wednesday. The report concludes that states could expand e-commerce by permitting direct shipping of wine to consumers.

Can HP's Printer Biz Keep Printing Money?
A growing market and HP's relentless innovation should fend off rivals old and new

Rented software services survive the shakeout
A few years ago, the demand for "ASPs" seemed to be dying even before most people learned what the initials stood for. Application service providers--companies that develop, run and maintain business software for monthly or annual fees--were touted at first as the perfect solution for businesses rushing to join the digital revolution. But as the success of early ASPs was hitched to the Internet stock market bubble, many fizzled, alongside countless other start-ups, when it burst.

The software that hunts low fares
Web-based system is changing how we buy airline tickets. America West’s online site, like most of its rivals, used to ask prospective passengers when they wanted to travel and returned a price quote accordingly. Unlike most of its rivals, however, America West relies heavily on leisure travelers. So when customers said they wanted an easier way to search by price, the airline listened.


MODEL: PARTICIPANTS

eBay, SBA Team Up
eBay and the U.S. Small Business Administration (SBA) signed a letter of intent to collaborate on ways the two organizations can work together for the benefit of small businesses across the country. This new relationship will focus on providing training, education and information to entrepreneurs, with an emphasis on management issues, financial assistance, government contracting and international trade.

Sun Partners With BrightMail To Seal Sun ONE Messaging Server From Spam
Sun Microsystems has joined the list of major e-mail vendors attempting to snuff out spam. At the Catalyst show in San Francisco Wednesday, Sun announced the integration of BrightMail's antispam solution with its Sun ONE Messaging Server, a key component of the company's Sun ONE collaboration suite that was unveiled in April.

The French Minitel Goes Online
It might be hard to believe today but France was once riding the technology wave, with millions of users surfing a prehistoric black-and-white version of the Web with a device called the Minitel. The machine had a small keyboard and hooked up to a phone line. The French used to do everything from looking up phone numbers to searching for apartments and enjoying soft-porn conversations.

Online, off and running: Web a new campaign front
It's just before 7 p.m., and the organizers of a neighborhood meeting for Howard Dean's presidential campaign are arranging barstools in the small loft of a brew pub, wondering whether anyone will show up. Within minutes, more than 100 people have filled every bit of standing room and are cascading down the stairs to a bar below. A half-hour later, they are writing personal appeals to undecided Democrats in Iowa, site of the nation's first caucuses.

 

MODEL: INFLUENCES

Ballmer: Tech's future is boundless

"Unrealized, unrealized, unrealized, unrealized," Ballmer said, offering a low-key self-parody of his famous "developers, developers" speech. "We just look out there like kids in a candy store saying what a great world (this is) to live in. The world is there to be transformed."

Blogging By The Numbers
While every Internet user has the opportunity to become an online journalist, only a very small percentage actually create their own blog.

Has Sarbanes-Oxley Made a Dent in Corporate America’s Armor?
In the 12 months since it was signed by President Bush, the landmark Sarbanes-Oxley Act has caused U.S. companies to spend heavily on compliance and altered the culture of many boardrooms. But has improved behavior on the part of some companies been inspired by Sarbanes-Oxley, or is it the result of disclosures of wrongdoing at firms like Enron and WorldCom? Wharton faculty members look at the impact – both real and symbolic – of this still controversial legislation.

Report: Spam costs $874 per employee per year
Yearly productivity loss equals 1.4 percent

Unsolicited commercial ("spam") e-mail costs U.S. companies $874 per employee per year in lost productivity, according to a new report out from independent research company Nucleus Research. The report, entitled "Spam: The Silent ROI Killer" (referring to return on investment) was released Tuesday and contains the results of interviews with employees and IT administrators at 76 different U.S. companies.

Making Friendsters in High Places
Friendster, the popular social-networking service that cleverly assimilates real-life social groups into a large virtual network, just keeps getting bigger. The service, which opened to the public in March and is still in beta, will hit 1 million users this week, and is expanding at a rate of 20 percent a week, according to the company.

 

STRATEGY DEPLOYED

Adding Value -- but at What Cost?
In his debut column, the world's top executive coach explains why half of what a leader says may not be worth saying.

Gates' Corbis suing Amazon over copyrights
Corbis, a photography-archiving company owned by Microsoft Chairman Bill Gates, filed suit yesterday against Amazon.com and other companies, alleging copyright infringement.

SBC's Wi-Fi Plan Taking Shape
Details of SBC Communications' public Wi-Fi strategy are starting to leak. The broadband service provider will install about 2,000 hotspots (define) in hotels, airports and other public venues in its 13-state coverage area by year's end, the The Wall Street Journal, citing unnamed sources, reported today.

DoD Votes for Accenture's eDemocracy
Just a month after acquiring election.com, IT consulting firm Accenture has won a contract with the Department of Defense (DoD) to establish trial Internet voting for overseas U.S. personnel for the 2004 elections. Terms of the contract were not disclosed.

Report: Overture Wrests Freeserve Deal From Google
Overture Services (Quote, Company Info) has landed the Web search contract for Freeserve, the United Kingdom's largest Internet service provider, according to published reports in the U.K.

Yahoo! to Buy Overture
Yahoo! shook up the booming search industry with plan to acquire Overture Services (Quote, Company Info) in a stock and cash deal worth $1.6 billion.


STRATEGY: MANAGED

Leading Through SARS
First came the rumor: A killer virus was sweeping through Hong Kong. Panic soon followed. Marjorie Yang, CEO of textiles conglomerate the Esquel Group, faced her toughest test: to manage a global organization from ground zero of SARS.

eBay Profits, Revenue Top Wall Street Expectations
Hours after its stock surged to a 52-week high, San Jose-based eBay, the operator of the popular Internet auction site, rewarded investors with a quarterly earnings report in which both income and revenue beat analysts' expectations. Excluding certain items, the company reported net income of $120.9 million, more than double its total of a year ago, on revenue of $509.3 million, up 91%. The company also raised its 2003 revenue guidance by about $25 million and its earnings by $0.05 per share, and announced a 2-for-1 stock split -- its first since the dot-com boom -- that will go into effect in August. eBay said that it finished the quarter with a record 75.3 million confirmed registered
users, up 6.5 million for the quarter, and recorded $5.6 billion in gross merchandise sales during the period, up 66% from a year ago.

Metrics: Getting Real
Few enterprises are using real-time data warehousing technologies, but more are looking to use this strategic tool in the future.

Which Customers Are Worth Keeping and Which Aren’t? Managerial Uses of CLV
Managers have long been interested in weeding out customers they consider to be less profitable than others. The question is, how do managers determine who belongs in that group? According to several Wharton marketing professors, there is no easy answer, despite new and increasingly sophisticated efforts to measure what is called “Customer Lifetime Value” (CLV) – the present value of the likely future income stream generated by an individual purchaser. CLV, it turns out, is hard to calculate and even harder to use.


STRATEGY: EVOLVED

Digital Government: Moving Beyond E
In this Consultant's Briefing, AMR's Steve Kolodney discusses the development of a next-generation digital government. Integration and service are the watchwords.

How Apple Spells Future: i-P-O-D
The slender digital-music player will drive tomorrow's growth. Just watch when the Windows version comes out. I don't care how fast the new Power Mac G5 is -- or isn't (if you believe the critics). Apple's future doesn't ride on the speed of its Macs. In fact, Apple's future doesn't ride with Macs at all anymore. No, I haven't been off in the desert downing peyote (although I did retreat from the weekly fray of writing this column for the past six months). What I saw from my sideline perch is that the Mac's day has come and gone.

Rivals: What is EMC Up to by Buying Legato?
EMC's bid to acquire Legato Software Tuesday for $1.3 billion caught the attention of analysts that follow the sector and quelled debate over whether or not the deal, rumored as far back as a year, would happen

Behind the Scenes with SAP
"The days of selling big-ticket million-dollar platforms are over," Yankee Group analyst Kosin Huang told CRM Buyer, adding that SAP's revenues increasingly will come from sales of add-on modules designed to solve specific business problems. SAP is not complaining about its No. 1 rank in the overall enterprise software space. However, SAP spokesperson Laurie Doyle Kelly told CRM Buyer that although the company is pleased with its standing, it never takes its eyes off the competition.

 

 

About the Author:

Mitchell Levy, is President and CEO of ECnow.com (http://ecnow.com), an management consulting company helping corporations transition from the industrial age to the Internet age through strategy, marketing, and off-the-shelf and customized on-line and on-ground training. He is the author of the book E-Volve-or-Die.com (http://e-volve-or-die.com), creator of the Value Framework (http://ecnow.com/value/), Executive Producer of VMS3.info (http://VMS3.info), the Founder and Program Consultant of the premier San Jose State E-Commerce Management Certificate Program (http://ecmtraining.com/sjsu), former Chair of comdex.biz at Comdex Fall, and Chairman of the Pay-per-Performance PR Agency Media Attention Now TM (http://ecnow.com/mediaattention), and the CEO Networking organization CEOnetworking (http://ceonetworking.com). Mitchell was at Sun Microsystems for 9 years, the last 4 of which he managed the e-commerce component of Sun's $3.5 billion supply chain. Mitchell is a popular speaker, lecturing on ECM issues throughout the U.S. and around the world.

Read more about Mr. Levy: http://ecnow.com/ml_bio.htm
Public speaking appearances I've given: http://ecnow.com/speaking.htm
Read about ECnow.com's media coverage: http://ecnow.com/media

 

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