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Subject: October 2002 VMS3.info: Sony Analyzed via the Value Framework
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October 1, 2002 *4,300 subscribers* Volume 4, Issue 10
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Inside this Issue:

Business News via the Value Framework™ Lenses
Management Perspective

by Mitchell Levy, Author, E-Volve-or-Die.com, Author, the Value Framework™
Executive Producer, VMS3.info

VMS3.info News


Supply Chain Management: The New CRM?
The hype and hope of the early CRM days are fading, and a new realism is setting in. As the dust settles, supply chain automation is rising to prominence as a way to reduce costs, increase customer satisfaction and improve the bottom line...

Microsoft, HP Team for $50M .NET Push
Microsoft and Hewlett-Packard each will spend $25 million during the next two-and-a-half years in an effort to foster more widespread adoption of the .NET Web services initiative among e-businesses...

The Web Services Magic Act
Web services is a concept that has potential to transform enterprises in a big way, streamlining the way departments within a company interact as well as how a company serves its customers and does business with other organizations. But considerable challenges must be met before that promise can be fully realized...

The Trouble with Sony Ericsson
What at first glance appeared to be a marriage made in wireless technology heaven has proven to be a troubled union, yet industry rumblings that Sony Ericsson may not survive could be overstating the situation...

Case Studies: Digital Do-Overs
The buzz over B2B has faded but the need for improving business processes using Web technology hasn't. Below are four companies that are profiting from a technology overhaul.



Who's Making Money in Wireless?
While they may be hard to find, there are winners amid the wireless industry's general carnage. While none of the major players in handsets is doing as well as two or three years ago, Datacomm Research president Ira Brodsky said Qualcomm is looking strong, due to the rise in popularity of its CDMA2000 technology...

Can Google Do Big Business?
Founded in September 1998, Google is at least three years younger than most of its search engine competitors but already has surpassed its rivals in terms of popularity. However, as scores of failed dot-coms can attest, big crowds do not always mean big money. Will Google's heavy traffic translate into long-term business success?...

An Online Success for Lands' End
WHEN Lands' End started selling custom-made pants on its Web site last October, even analysts who follow the business closely had trouble predicting the outcome, since no major merchant had tried anything like it. Now, after nearly a year of online tailoring, Lands' End has released results that exceed the expectations of even the most optimistic executives. Bill Bass, who led the Lands' End Custom effort and is senior vice president of e-commerce and international sales, said 40 percent of all chino and jeans sales on the company's Web site were now custom orders.

Yahoo enters game rental arena
rental market is emerging for computer games that could drive down their cost for Internet users, open a new market for gaming companies, and give new life to games issued years ago.



Who's Getting Rich on the Internet?
Despite all the reports of bankruptcies and losses, some companies are doing just fine on the Internet. While analysts have been saying multichannel retailers are most likely to succeed in the future, a growing number of pure-play dot-coms also are posting profits...

Warner Bros. Puts Movie Downloads to the Test
It's somehow appropriate that the first true test in online movie downloads comes from a company synonymous to the Internet -- AOL Time Warner (Quote, Company Info). Time Warner, with its vast movie and music holdings, was infused with "new media" savvy when it merged with America Online last year (if not the profits each expected).



Forbes.com Offers Money Back
Last week, Forbes.com announced the first money-back guarantee for online advertising results. Citing the fact that the Internet is the "most measurable ad medium, both for direct response and branding," the company promises a "statistically significant increase in [at least] one of four Dynamic Logic-measured brand metrics." If not achieved, Forbes.com will return the advertisers' fees.

Bringing Foreign Currency Exchanges Into The 21st Century
Foreign currency exchanges--amounting to $3 trillion in transactions a day--used to be a two-day-minimum process that was loaded with inefficiencies and risks for the financial institutions conducting the transactions. But Monday marked the first day of a new system designed to make it a real-time process and eliminate the risk of bad trades.

Ten Choices Critical to the Internet's Success
How did technologists, government officials and a host of other early players turn something with no obvious business model into a system that has become so intrinsic to the new century? A series of decisions proved critical - choices that helped turn data transport into a commodity business and put the power in users' hands...

Is Apple's Innovation Only Skin-Deep?
Apple is well known for bringing new styles and form factors to the world of computing, but is the fruit inside as tasty as the shiny Apple exterior might imply? Experts said the answer is yes, although the company still needs to sell its story more effectively to corporate markets...



The Seven Habits of Highly Effective Web Sites
"Have it your way," long the mantra of fast-food giant Burger King, may be the key to better e-commerce, according to Virginia Tech computer science researcher Naren Ramakrishnan. Highly effective Web sites are highly "personable," Ramakrishnan claimed in a new paper on the topic.

Ricochet Bounces Back with New Business Plan
Nearly two years ago on the same day, two companies with compelling technologies recorded momentous passages in their histories. Some prognosticators believed that day marked the emergence of a mobile Internet industry, but that prediction was ahead of its time...

Online B2B Surge May Herald Overall Recovery
Use of the Internet to conduct business-to-business (B2B) transactions grew substantially in the second quarter, possibly signaling the early stages of economic recovery, according to a report from Forrester Research and the Institute for Supply Management (ISM)...

Has the Kingdom of Disney Lost its Magic?
The Walt Disney Company is suffering these days, with sagging revenues, declining theme park attendance, and poor ratings for its ABC network. Why is it so hard for Disney to keep up its once golden reputation, and what lies ahead for the company and CEO Michael Eisner? Wharton faculty and other experts point to a number of troublesome issues facing Disney, including a weak economy, some unhappy board members and the fickle, high-stakes entertainment business.

Does E-Commerce Need a Fiercer Watchdog?
The online fraud-fighting field is a crowded one, with a variety of
commercial and nonprofit organizations involved in educating consumers,
setting e-commerce standards for e-tailers and releasing software
designed to nab fraudsters. Even so, the fight against fraud often seems
like a losing battle...



Bertelsmann may dump Web units
The German media group is looking to sell or shut its book business Bol.com and pull the plug on Napster in a clamp-down on loss-making ventures, sources close to the company say.

Dell Receives Walking Papers From Cisco
Cisco Systems plans to deauthorize Dell Computer as a reseller
partner as of Sept. 27, both companies said.

ASPs: Let's shrink again like we did last summer
The ranks of prominent, independent application service providers (ASPs) have once again shrunk as ASP industry consolidation continues to take hold

Dot-Com Redeems Its Good Name
About a year ago, even true dot-coms were distancing themselves from the Internet label. But as e-commerce enjoys a somewhat tempered revival, the dot-com is no longer a pariah. In fact, some analysts say the name may help consumers distinguish pure-play Internet firms from their multichannel counterparts...

Meet the E-Commerce Gurus
In the post-boom era of e-commerce, the gurus whose ideas and actions set the bar and tone for the industry may seem familiar. Although yesteryear's fast-growth mantra has been replaced by a different chant -- profits, profits! -- first-wave icons like Jeff Bezos of Amazon and Meg Whitman of eBay are still leading the way...



About the Author:

Mitchell Levy, is President and CEO of ECnow.com (http://ecnow.com), an e-commerce management consulting company helping individuals and corporations transition from the industrial age to the Internet age through strategy, marketing, and off-the-shelf and customized on-line and on-ground training. He is the author of E-Volve-or-Die.com (http://e-volve-or-die.com), author of the Value Framework (http://ecnow.com/value), Executive Producer of VMS3.info (http://VMS3.info), the Founder and Program Consultant of the premier San Jose State E-Commerce Management Certificate Program (http://ecmtraining.com/sjsu), Chair of comdex.biz at Comdex Fall, and Chairman of the Pay-per-Performance PR Agency Media Attention Now TM (http://ecnow.com/mediaattention), the on-line learning content production company Transition Learning (http://transitionlearning.com) and the CEO Networking organization CEOnetworking (http://ceonetworking.com). Mitchell was at Sun Microsystems for 9 years, the last 4 of which he managed the e-commerce component of Sun's $3.5 billion supply chain. Mitchell is a popular speaker, lecturing on ECM issues throughout the U.S. and around the world.

Read more about Mr. Levy: http://ecnow.com/ml_bio.htm
Public speaking appearances I've given: http://ecnow.com/speaking.htm
Read about ECnow.com's media coverage: http://ecnow.com/media


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