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Inside this Issue:
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Business
News via the Value Framework™ Lenses
Management Perspective
by Mitchell Levy, Author, E-Volve-or-Die.com
Executive Producer, VMS3.info
VMS3.info News
UPS
Delivers Downloadable Self-Service Apps
As part of a major push to expand
customer self-service options outside the United States, UPS said its UPS Online
Tools software is available for downloading off the Web in the primary languages
of 37 countries. In addition, users in 34 countries have gained wireless access
to tracking information, the shipping giant said. Safeway plans to
launch Internet operations in Sacramento, Calif., the latest move by a traditional
grocer to expand its online presence.
One of the nation's largest grocery
chains, Safeway will begin offering home delivery to more than 50 neighborhoods
in the Sacramento area, said David Bowlby, a Safeway spokesman. Managing Virtual
Employees
The best and the brightest talent that you can afford may not
live in your neck of the woods, and relocation may not be a viable option for
you or them. However, thanks to the globally connected Internet, both you and
your workforce can remotely contribute to the success of the business. MODEL:
TRANSACTIONS ASP Model Gets Second Wind
with Pan-American Life Deployment
Financial services and insurance firm
Pan-American Life has adopted Salesnet's sales force automation ASP-based subscription
service for use by its internal sales staff. According to some observers, the
Pan-American Life deployment signals a return of interest in the ASP model...
NetGrocer
To Test Kiosks in Grocery Stores
NetGrocer, an online food delivery service
that focuses on shipping packaged goods, has struck a deal with supermarket chain
Stop & Shop to test in-store kiosks for its Web service... MODEL:
PARTICIPANTS The Kings of Repeat E-Business
Acquiring customers may be Job One for many e-tail marketers. But only
those e-tailers that convert new customers into loyal ones will thrive over the
long term. "Customer acquisition only really happens with a repeat purchase,
not a first-time, heavily discounted purchase," Forrester analyst James Crawford
told the E-Commerce Times... STRATEGY
DEPLOYED Travelocity Branches Out Beyond
Flights with Disney
Online travel company Travelocity.com has announced
an agreement with Walt Disney Parks and Resorts to offer Disney theme park tickets
and on-site hotel reservations. "[The deal] shows Travelocity is trying to
boost nonflight revenues," Gartner research director David Schehr told the
E-Commerce Times.
And
Now, Buy.com the Magazine
They've tried site redesigns, low price guarantees,
a variety of advertising campaigns, going public and going private. Now Buy.com,
the so-called "Internet Superstore," is trying the magazine route.
STRATEGY:
MANAGED Backward Tech: Who's Still Resisting
the Internet?
Manufacturing, mining, agriculture
and some retail businesses remain at the top of most analysts' lists of Internet
laggards. Yet every analyst NewsFactor spoke with noted that a business' ability
to embrace Web technology has more to do with the company's size and the number
of customers it deals with than with any wholesale rejection of the Internet.
Can Dot-Com Resurrection Pay E-Commerce
Dividends?
In the aftermath of the dot-com shakeout, surviving e-tailers
have swooped in to buy the assets of defunct companies, relaunching once-dead
sites to capitalize on existing brand names or e-tail foundations. So far, anecdotal
evidence seems to show that when the price is right, bringing dead dot-coms back
to life can be a sound strategy. Siebel
Exec: Turning on a Dime
Ed Abbo, Siebel Systems senior vice president
of industry applications, spoke exclusively with CRMDaily about his company's
role in the evolution of customer relationship management -- and what is next
for Siebel.
STRATEGY:
EVOLVED Report: Google to Offer Search
Appliance to Companies
Google, known for its extensive
Web search service, will begin selling software and equipment that will enable
companies to search their own document archives, according to a report in the
Wall Street Journal.
Seven Ways To Close the Gap Between
Brick and Click
Seamless integration between online and offline channels
is the Holy Grail of brick-and-click retailing. But as with any worthy quest,
a map is needed to point the way toward the elusive prize... Salesforce.com
CEO: Enterprise Software Makers are 'Doomed'
While other CRM-space application
service providers have struggled, Salesforce.com appears to be thriving. Aberdeen
Group research director Denis Pombriant told CRMDaily that Salesforce is proving
the ASP model is viable, despite the doom and gloom surrounding ASPs in general.
About the Author:
Mitchell
Levy, is President and CEO of ECnow.com (http://ecnow.com),
an e-commerce management consulting company helping start-up, medium and large
enterprises transition its employees, partners and customers to the Internet age
through strategy, marketing, and off-the-shelf and customized on-line and on-ground
training. He is the author of E-Volve-or-Die.com (http://e-volve-or-die.com),
Executive Producer of VMS3.info (http://VMS3.info),
an on-line E-Commerce Management (ECM) eZine, Chair of comdex.biz at Comdex Fall
and the Founder and Program Consultant of the premier San Jose State E-Commerce
Management Certificate Program (http://ecmtraining.com/sjsu),
VP of education for the Silicon Valley Web Guild and the Chairman of the Pay-per-Performance
PR Agency Media Attention Now TM (http://ecnow.com/mediaattention) and the on-line
learning content production company Transition Learning (http://transitionlearning.com).
Mitchell was at Sun Microsystems for 9 years, the last 4 of which he managed the
e-commerce component of Sun's $3.5 billion supply chain. Mitchell is a popular
speaker, lecturing on ECM issues throughout the U.S. and around the world.
Read more about Mr. Levy: http://ecnow.com/ml_bio.htm
Public speaking appearances I've given: http://ecnow.com/speaking.htm
Read about ECnow.com's media coverage: http://ecnow.com/media
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