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Business
News via the Value Framework Lenses Management Perspective
by
Mitchell Levy, Author of the book E-Volve-or-Die.com, Creator of the
Value Framework Executive
Producer, VMS3.info
VMS3.info News
What
Customers Taught E-Business If e-biz wants to evolve and flourish, it
better pay attention to what customers are saying. The Next Big Thing: Measuring Knowledge Workers In "A Measurable
Proposal" ...how have we treated these invaluable human resources?
Have we given them the attention they deserve? Have they been the focus of our
best efforts at process improvement, the design of effective work environments,
and the studied application of information technology? Hardly. We have done little
to help our economy's most valuable capability... Supersizing
the Supply Chain - And Minimizing Costs "The biggest potential benefit
lies in attacking the waste that occurs in between the different business partners
in your supply chain," the Yankee Group's Michael Dominy noted, saying this
area can account for 50-plus percent of total waste in a supply chain. As companies
rode the e-commerce wave in 1999, they began to purchase technology that promised
to solve problems created by the Internet and e-commerce. One such problem was
that competitive pressures had compelled businesses to begin exchanging data and
collaborating with their trading partners on the Internet. Business
Blogs Provide Edge, Present Challenges Experts here at the first Weblog
(define) business strategy agree that online journals present opportunities for
companies, comparing them to the early days of the PC, the Web and e-mail. "There's
lots of hype around (Weblogs) and that's OK," said Michael Gartenberg, a
vice president at Jupiter Research said in opening ClickZ Weblog Business Strategies.
"It means this technology is getting some attention." Apple Reports 275,000
Songs Sold Through iTunes in First 18 Hours The new iTunes digital music
service from Cupertino-based Apple Computer has proven popular so far, selling
access to 275,000 tracks at $0.99 each during its first 18 hours of operation,
major label sources told Billboard.com. The sources told Billboard that Apple
plans to make iTunes compatible with the PC by the end of the year, having already
secured licensing deals with two major labels for the PC version. Apple currently
holds about a 3% share of the total computer market. iTunes, which launched on
Monday, allows users to download music on a per-song basis and gives them the
unprecedented right to burn the songs onto an unlimited number of CDs for personal
use. The service features over 200,000 songs from music companies including BMG,
EMI, Sony Music Entertainment, Universal and Warner. Apple Sells 1 Million Songs in First
Week of iTunes Service Cupertino-based Apple Computer said that it sold
over 1 million digital songs through its iTunes music service during its first
week of operation. The service offers Mac users the ability to purchase and download
200,000 songs for $0.99 each. "In less than one week we've broken every record
and become the largest online music company in the world," said Apple CEO
Steve Jobs. Apple said it would add another 3,200 songs to its online catalog
on Tuesday. Apple also reported taking orders for over 110,000 of its new third-generation
iPod portable music players since its launch a week ago, as well 20,000 in-store
sales of the devices over the weekend.
UPS to Add New Shipping Services on eBay San Jose, Calif. -- UPS
said on Monday that it has extended its multi-year relationship with San
Jose-based eBay and that it will provide new services on the online auction
site that will calculate costs for various UPS and postal services, track
UPS shipments, review transit times and print shipping labels. The two companies
first created a shipping information center on the eBay web site in 2000.
"Together we are taking an important step forward in reducing the friction
between buyers and sellers," said Meg Whitman, the CEO of eBay.
Amazon, Intuit Team on Small Biz Apps Storefront
Amazon.com (Quote, Company Info) and Intuit Inc. (Quote, Company Info) are rolling
out a new online boutique for QuickBooks-related apps. The two companies
said they are looking to spur small businesses to consider QuickBooks Software
Add-ons and to get involved with the Intuit Developer Network. New sites let folks barter online
You don't have to hang out a shingle to reap the benefits of barter.The Web
is opening up opportunities for individuals who wish to barter, and a Seminole
company is helping to lead the way. AAA Barter, which oversees trade for business
cliets, recently launched two new barter Web sites that allow anyone to get in
on the action. MODEL:
PARTICIPANTS New Amazon unit will focus on assisting
retailers in selling goods online Seattle-based Amazon.com yesterday said
it formed a subsidiary to focus solely on helping other retailers sell their goods
online. The new unit, Amazon Services, represents a broad push by the online retailer
to sell its e-commerce technology and customer service to other retailers. Amazon
already powers the sites of several large retailers, including Target.com, toysrus.com
and Borders.com. SAP,
eBay Setup Industrial B2B Marketplace SAP AG (Quote, Company Info) has
decided it is better to work with eBay (Quote, Company Info) for its front end,
rather than try to build B2B marketplaces on its own. As eBay looks to cultivate
its software trading mechanism for major business-to-business transactions, SAP
wants to create a location where its nearly 20,000 customers can get rid of excess
inventories in a cost-effective and timely manner. MODEL: INFLUENCES
New ITAA Study Shows Tech Job Outlook to Remain Soft in 2003 Demand
for Workers at Historic Lows, More Positions to be Outsourced Overseas
In what could be bad news for thousands of Bay Area IT workers who have been laid
off in recent months, new research by the Information Technology Association of
America (ITAA) concludes that any recovery in the tech sector this year most likely
will not include the addition of many new jobs. A telephone survey of 400 hiring
managers found that predicted demand for hiring IT workers has reached a
historic low of only 493,000 positions over the next 12 months -- down from 1.6
million at the start of 2000 and less than half of the predicted 1.1 million positions
needed at the start of 2002. Sixty-seven percent of those interviewed said they
thought hiring demand would stay the same or decline over the next year. "If
the demand for IT workers is an indicator of business growth, our survey results
are not encouraging," said Harris Miller, the president of the ITAA. "The
fact that firms have dramatically scaled back force reductions may indicate that
they are properly staffed to handle existing and new business."
Spam will cost business $20.5bn this year And cost of dealing with
junk mail will rise tenfold by 2007, predicts research. Dealing with spam emails
will cost companies $20.5bn (£12.4bn) this year, a figure set to rocket
to $198bn by 2007, according to researchers.
BPO Market to Reach $122B in 2003 In 2003, the worldwide business
process outsourcing (BPO) market is expected to grow 10.5 percent to $122
billion up from $110 billion in 2002, according to Gartner Inc., and the
Aberdeen Group predicts 13 percent annual growth until 2005 when the market will
reach $248 billion. BPO allows organizations to form strategic partnerships that
focus on core competencies, thereby reducing corporate costs and increasing productivity.
The centralized buying power of these BPO service providers, coupled with the
fact that they represent a major new low-cost channel of distribution, can create
a unified block of purchasing strength. Survey: Silicon Valley Business Optimism
Grows to Highest Level in a Year Silicon Valley executives and managers
are more optimistic about their business prospects than at any time in the previous
12 months, according to the latest Santa Clara University Business Index, released
on Tuesday. The results from the monthly survey showed that managers in Silicon
Valley believe their businesses "are doing better today, and think they will
be doing even better in six months," said Kris Mitchener, a Santa Clara University
economist. "It's a significant, positive trend, and it indicates that some
of the uncertainties about the national economy are easing." Respondents
last week said that current business conditions for companies and their customers,
as well as current job prospects in their companies, have improved to the levels
of a year ago. Likewise, the respondents' expectations of improvements in the
next six months rose to their highest levels in a year.
Slowly Weaving Web Services Together Instead of exploding, the movement
to help disparate computer systems easily communicate is gaining in fits and starts.
Still, it'll likely have a powerful impact. AMR Research on Sarbanes-Oxley
AMR says there are five things IT must know about the Sarbanes-Oxley Act. SOA
governs publicly traded firms. Audit of internal controls and processes is mandated.
It will reach beyond financial processes. Get ready for real-time disclosure.
SOA is a process, not an event. The Secret of IBM's Staggering Success
IBM has minimized the impact of rough times in the PC sector by being as many
things as possible to all customers. Free Shipping Delivers Online Customers Online retailers
that are already hoping for another big holiday season may want to heed these
two words, "free shipping." Jupiter Research (a unit of this site's
corporate parent) found that 89 percent of the respondents to its annual Retail
Consumer Survey Report indicated that free delivery and handling was the promotion
most likely to encourage their online purchases. OASIS and RosettaNet Set Standards Alliance Cementing
their casual relationship, industry standards consortia, OASIS (Organization for
the Advancement of Structured Information Standards) and RosettaNet Tuesday said
they are now working in tangent to streamline Web services (define) specifications
for supply chain companies. eBay to charge VAT in Europe eBay is to start charging
value added tax (VAT) in Europe from July 1 to comply with EU legislation on digital
services. eBay warned punters back in March that new EU legislation meant that
it would have to start collecting VAT on its digital services from the summer.
STRATEGY:
MANAGED Amazon Q1 Back
in Red, Raises Outlook Higher sales during first quarter fuel an improved
outlook for the Web's largest retailer as it tries to return to profitability.
The E-Biz Surprise It wasn't all hype. For
companies as well as consumers, e-commerce is hotter than ever...Remember those
starry-eyed projections in 1999 that had U.S. e-commerce between businesses
reaching a staggering $1.3 trillion by 2003? Turns out they were too low. Networked
business-to-business transactions now stand at $2.4 trillion, says Forrester Research
Inc (FORR). That means that just as investors were reeling from the collapse of
Internet stocks, the technology was taking off.
Dotcom survivors come roaring back
After years of ridicule and ruin, Internet stocks are seducing investors again.
The handsome stock market gains posted so far this year by eBay, Yahoo!, Amazon.com
and other Internet companies have sparked a debate over whether the surge heralds
a dot-com comeback or another investment bubble.
Sun Microsystems
Deep in Identity Crisis Sun Microsystems Is Deep in Identity Crisis As
Its Executives Try to Reinvent Company. It was the leading supplier of the computer
servers that fueled the dot-com boom, the Silicon Valley star whose name was nearly
synonymous with New Economy chic. But after two years on the bleeding edge of
the bust, Sun Microsystems Inc. has fallen victim to the commoditization of the
computers that do corporate America's heavy lifting. Sun is deep in identity crisis
as its executives try to reinvent the company. There's been loose talk of Sun
as a possible takeover target, and some analysts are wondering whether Sun will
ever return to the days of strong revenue growth and record profits.
Ignoring Your Corporate Identity Can Sabotage Strategic
Change Corporate identity is a crucial component of all firms, yet it
is often overlooked until a crisis forces companies to confront change, argue
Wharton management professor John Kimberly and colleague Hamid Bouchikhi. Managers
at Nissan and Danone Group took identity into account when instituting change,
the researchers suggest, while managers at Vivendi and Hewlett-Packard didnt.
Ford is wrestling with the issue now. Kimberly and Bouchikhi have developed an
Identity Audit to help managers factor identity into company strategy. HP Rival Dell to Drop "Computer"
from Company Name Dell Computer, which recently leapfrogged Palo Alto-based
Hewlett-Packard for the top spot in the worldwide PC market, said in a regulatory
filing this week that it plans to drop "Computer" from its name and
simply be known as "Dell." The move comes just months after the Texas
company announced plans to enter the potentially lucrative printer and ink market
through an alliance with Lexmark. HP is currently the market leader in printers.
In a filing with the Securities and Exchange Commission, Dell said that its current
name "is no longer reflective of Dell's business as it exists today."
Resistance
really was futile Microsoft and AOL announce an unholy $750 million alliance.
Where does that leave Mozilla, Netscape's open-source rebel child? And so, the
browser wars end, again, not with a bang, but with a plea bargain. If there's
one thing the analysts are agreeing on in the wake of Thursday's settlement between
Microsoft and AOL Time Warner, it's that the Netscape browser is finally kaput.
In return for a cool $750 million from Microsoft, AOL is dropping its private
antitrust suit against Bill Gates and Co. -- and, as an extra goodie, getting
a seven-year royalty-free license to use Microsoft's Internet Explorer Web browser.
Prospects for the future health of AOL's Netscape division appear dim. Cisco's 3-Pronged SMB Strategy Cisco is
boosting efforts to woo small and medium businesses (SMB) customers, believing
they will start spending on technology before enterprises, CEO John Chambers said
during a briefing with reporters and analysts yesterday. "Technology levels
playing field," said Chambers, explaining why customers in the market are
investing faster than their larger counterparts. An AOL-Microsoft Goliath?
Don't Bet on It Their pact doesn't oblige AOL to use Microsoft's wares,
nor would such a move establish an online standard for delivering music and movies.
There's bound to be a lot of hand-wringing this week, as techdom studies the landmark
settlement that AOL Time Warner (AOL ) and Microsoft (MSFT ) struck May 29. The
deal calls for Microsoft to pay AOL $750 million to settle claims that it illegally
leveraged its Windows operating-system monopoly to crush Netscape Communications,
which AOL bought in 1999. More important for the rest of the industry, AOL Time
Warner agreed to work with Microsoft's digital-media technology group, and potentially
distribute its music and movies using Microsoft's technology over the Web. Netflix's
Patent May Reshape DVD-Rental Market In the brewing battle in the online
DVD-rental marketplace, Netflix, the market leader, has been given a potentially
significant new advantage. On Tuesday, Netflix was granted a patent that covered
many of the basic features of the company's business model, a development that
may well alter the nature of the competition between Netflix, a company based
in Los Gatos, Calif., and the corporate giants, Wal-Mart and Blockbuster, that
are entering the online DVD-rental market.
About
the Author: Mitchell
Levy, is President and CEO of ECnow.com (http://ecnow.com),
an e-commerce management consulting company helping corporations transition from
the industrial age to the Internet age through strategy, marketing, and off-the-shelf
and customized on-line and on-ground training. He is the author of the book E-Volve-or-Die.com
(http://e-volve-or-die.com), creator of
the Value Framework
(http://ecnow.com/value/),
Executive Producer of VMS3.info (http://VMS3.info),
the Founder and Program Consultant of the premier San Jose State E-Commerce Management
Certificate Program (http://ecmtraining.com/sjsu),
former Chair of comdex.biz at Comdex Fall, and Chairman of the Pay-per-Performance
PR Agency Media Attention Now TM (http://ecnow.com/mediaattention),
and the CEO Networking organization CEOnetworking (http://ceonetworking.com).
Mitchell was at Sun Microsystems for 9 years, the last 4 of which he managed the
e-commerce component of Sun's $3.5 billion supply chain. Mitchell is a popular
speaker, lecturing on ECM issues throughout the U.S. and around the world.
Read more about Mr. Levy: http://ecnow.com/ml_bio.htm
Public speaking appearances I've given: http://ecnow.com/speaking.htm
Read about ECnow.com's media coverage: http://ecnow.com/media
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