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VMS3.info MANAGEMENT PERSPECTIVE

Subject: Jun-Aug 2003 VMS3.info: What's Wrong with Strategy Today
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July 1, 2003 *4,700 subscribers* Volume 5, Issue 6
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Inside this Issue:


Business News via the Value Framework™ Lenses
Management Perspective

by Mitchell Levy, Author of the book E-Volve-or-Die.com, Creator of the Value Framework™
Executive Producer, VMS3.info


VMS3.info News

 

MODEL: PROCESS

What Customers Taught E-Business
If e-biz wants to evolve and flourish, it better pay attention to what customers are saying.

The Next Big Thing: Measuring Knowledge Workers In "A Measurable Proposal"
...how have we treated these invaluable human resources? Have we given them the attention they deserve? Have they been the focus of our best efforts at process improvement, the design of effective work environments, and the studied application of information technology? Hardly. We have done little to help our economy's most valuable capability...

Supersizing the Supply Chain - And Minimizing Costs
"The biggest potential benefit lies in attacking the waste that occurs in between the different business partners in your supply chain," the Yankee Group's Michael Dominy noted, saying this area can account for 50-plus percent of total waste in a supply chain. As companies rode the e-commerce wave in 1999, they began to purchase technology that promised to solve problems created by the Internet and e-commerce. One such problem was that competitive pressures had compelled businesses to begin exchanging data and collaborating with their trading partners on the Internet.

Business Blogs Provide Edge, Present Challenges
Experts here at the first Weblog (define) business strategy agree that online journals present opportunities for companies, comparing them to the early days of the PC, the Web and e-mail. "There's lots of hype around (Weblogs) and that's OK," said Michael Gartenberg, a vice president at Jupiter Research said in opening ClickZ Weblog Business Strategies. "It means this technology is getting some attention."

 

MODEL: TRANSACTIONS

Apple Reports 275,000 Songs Sold Through iTunes in First 18 Hours
The new iTunes digital music service from Cupertino-based Apple Computer has proven popular so far, selling access to 275,000 tracks at $0.99 each during its first 18 hours of operation, major label sources told Billboard.com. The sources told Billboard that Apple plans to make iTunes compatible with the PC by the end of the year, having already secured licensing deals with two major labels for the PC version. Apple currently holds about a 3% share of the total computer market. iTunes, which launched on Monday, allows users to download music on a per-song basis and gives them the unprecedented right to burn the songs onto an unlimited number of CDs for personal use. The service features over 200,000 songs from music companies including BMG, EMI, Sony Music Entertainment, Universal and Warner.

Apple Sells 1 Million Songs in First Week of iTunes Service
Cupertino-based Apple Computer said that it sold over 1 million digital songs through its iTunes music service during its first week of operation. The service offers Mac users the ability to purchase and download 200,000 songs for $0.99 each. "In less than one week we've broken every record and become the largest online music company in the world," said Apple CEO Steve Jobs. Apple said it would add another 3,200 songs to its online catalog on Tuesday. Apple also reported taking orders for over 110,000 of its new third-generation iPod portable music players since its launch a week ago, as well 20,000 in-store sales of the devices over the weekend.

UPS to Add New Shipping Services on eBay

San Jose, Calif. -- UPS said on Monday that it has extended its multi-year
relationship with San Jose-based eBay and that it will provide new
services on the online auction site that will calculate costs for various
UPS and postal services, track UPS shipments, review transit times and
print shipping labels. The two companies first created a shipping
information center on the eBay web site in 2000. "Together we are taking
an important step forward in reducing the friction between buyers and
sellers," said Meg Whitman, the CEO of eBay.

Amazon, Intuit Team on Small Biz Apps Storefront
Amazon.com (Quote, Company Info) and Intuit Inc. (Quote, Company Info) are rolling out a new online boutique for QuickBooks-related apps.
The two companies said they are looking to spur small businesses to consider QuickBooks Software Add-ons and to get involved with the Intuit Developer Network.

New sites let folks barter online
You don't have to hang out a shingle to reap the benefits of barter.The Web is opening up opportunities for individuals who wish to barter, and a Seminole company is helping to lead the way. AAA Barter, which oversees trade for business cliets, recently launched two new barter Web sites that allow anyone to get in on the action.

 

MODEL: PARTICIPANTS

New Amazon unit will focus on assisting retailers in selling goods online
Seattle-based Amazon.com yesterday said it formed a subsidiary to focus solely on helping other retailers sell their goods online. The new unit, Amazon Services, represents a broad push by the online retailer to sell its e-commerce technology and customer service to other retailers. Amazon already powers the sites of several large retailers, including Target.com, toysrus.com and Borders.com.

SAP, eBay Setup Industrial B2B Marketplace
SAP AG (Quote, Company Info) has decided it is better to work with eBay (Quote, Company Info) for its front end, rather than try to build B2B marketplaces on its own.
As eBay looks to cultivate its software trading mechanism for major business-to-business transactions, SAP wants to create a location where its nearly 20,000 customers can get rid of excess inventories in a cost-effective and timely manner.

 

MODEL: INFLUENCES

New ITAA Study Shows Tech Job Outlook to Remain Soft in 2003
Demand for Workers at Historic Lows, More Positions to be Outsourced Overseas
In what could be bad news for thousands of Bay Area IT workers who have been laid off in recent months, new research by the Information Technology Association of America (ITAA) concludes that any recovery in the tech sector this year most likely will not include the addition of many new jobs. A telephone survey of 400 hiring managers
found that predicted demand for hiring IT workers has reached a historic low of only 493,000 positions over the next 12 months -- down from 1.6 million at the start of 2000 and less than half of the predicted 1.1 million positions needed at the start of 2002. Sixty-seven percent of those interviewed said they thought hiring demand would stay the same or decline over the next year. "If the demand for IT workers is an indicator of business growth, our survey results are not encouraging," said Harris Miller, the president of the ITAA. "The fact that firms have dramatically scaled back force reductions may indicate that they are properly staffed to handle existing and new business."

Spam will cost business $20.5bn this year
And cost of dealing with junk mail will rise tenfold by 2007, predicts research. Dealing with spam emails will cost companies $20.5bn (£12.4bn) this year, a figure set to rocket to $198bn by 2007, according to researchers.

BPO Market to Reach $122B in 2003
In 2003, the worldwide business process outsourcing (BPO) market is expected to grow 10.5 percent — to $122 billion — up from $110 billion in 2002, according to Gartner Inc., and the Aberdeen Group predicts 13 percent annual growth until 2005 when the market will reach $248 billion. BPO allows organizations to form strategic partnerships that focus on core competencies, thereby reducing corporate costs and increasing productivity. The centralized buying power of these BPO service providers, coupled with the fact that they represent a major new low-cost channel of distribution, can create a unified block of purchasing strength.

Survey: Silicon Valley Business Optimism Grows to Highest Level in a Year
Silicon Valley executives and managers are more optimistic about their business prospects than at any time in the previous 12 months, according to the latest Santa Clara University Business Index, released on Tuesday. The results from the monthly survey showed that managers in Silicon Valley believe their businesses "are doing better today, and think they will be doing even better in six months," said Kris Mitchener, a Santa Clara University economist. "It's a significant, positive trend, and it indicates that some of the uncertainties about the national economy are easing." Respondents last week said that current business conditions for companies and their customers, as well as current job prospects in their companies, have improved to the levels of a year ago. Likewise, the respondents' expectations of improvements in the next six months rose to their highest levels in a year.

Slowly Weaving Web Services Together
Instead of exploding, the movement to help disparate computer systems easily communicate is gaining in fits and starts. Still, it'll likely have a powerful impact.

AMR Research on Sarbanes-Oxley
AMR says there are five things IT must know about the Sarbanes-Oxley Act. SOA governs publicly traded firms. Audit of internal controls and processes is mandated. It will reach beyond financial processes. Get ready for real-time disclosure. SOA is a process, not an event.

 

STRATEGY DEPLOYED

The Secret of IBM's Staggering Success
IBM has minimized the impact of rough times in the PC sector by being as many things as possible to all customers.

Free Shipping Delivers Online Customers
Online retailers that are already hoping for another big holiday season may want to heed these two words, "free shipping." Jupiter Research (a unit of this site's corporate parent) found that 89 percent of the respondents to its annual Retail Consumer Survey Report indicated that free delivery and handling was the promotion most likely to encourage their online purchases.

OASIS and RosettaNet Set Standards Alliance
Cementing their casual relationship, industry standards consortia, OASIS (Organization for the Advancement of Structured Information Standards) and RosettaNet Tuesday said they are now working in tangent to streamline Web services (define) specifications for supply chain companies.

eBay to charge VAT in Europe
eBay is to start charging value added tax (VAT) in Europe from July 1 to comply with EU legislation on digital services. eBay warned punters back in March that new EU legislation meant that it would have to start collecting VAT on its digital services from the summer.

 

STRATEGY: MANAGED

Amazon Q1 Back in Red, Raises Outlook
Higher sales during first quarter fuel an improved outlook for the Web's largest retailer as it tries to return to profitability.

The E-Biz Surprise
It wasn't all hype. For companies as well as consumers, e-commerce is hotter than ever...Remember those starry-eyed projections in 1999 that had U.S. e-commerce
between businesses reaching a staggering $1.3 trillion by 2003? Turns out they were too low. Networked business-to-business transactions now stand at $2.4 trillion, says Forrester Research Inc (FORR). That means that just as investors were reeling from the collapse of Internet stocks, the technology was taking off.

Dotcom survivors come roaring back
After years of ridicule and ruin, Internet stocks are seducing investors again. The handsome stock market gains posted so far this year by eBay, Yahoo!, Amazon.com and other Internet companies have sparked a debate over whether the surge heralds a dot-com comeback or another investment bubble.

Sun Microsystems Deep in Identity Crisis
Sun Microsystems Is Deep in Identity Crisis As Its Executives Try to Reinvent Company. It was the leading supplier of the computer servers that fueled the dot-com boom, the Silicon Valley star whose name was nearly synonymous with New Economy chic. But after two years on the bleeding edge of the bust, Sun Microsystems Inc. has fallen victim to the commoditization of the computers that do corporate America's heavy lifting. Sun is deep in identity crisis as its executives try to reinvent the company. There's been loose talk of Sun as a possible takeover target, and some analysts are wondering whether Sun will ever return to the days of strong revenue growth and record profits.

Ignoring Your Corporate Identity Can Sabotage Strategic Change
Corporate identity is a crucial component of all firms, yet it is often overlooked until a crisis forces companies to confront change, argue Wharton management professor John Kimberly and colleague Hamid Bouchikhi. Managers at Nissan and Danone Group took identity into account when instituting change, the researchers suggest, while managers at Vivendi and Hewlett-Packard didn’t. Ford is wrestling with the issue now. Kimberly and Bouchikhi have developed an “Identity Audit” to help managers factor identity into company strategy.

 

STRATEGY: EVOLVED

HP Rival Dell to Drop "Computer" from Company Name
Dell Computer, which recently leapfrogged Palo Alto-based Hewlett-Packard for the top spot in the worldwide PC market, said in a regulatory filing this week that it plans to drop "Computer" from its name and simply be known as "Dell." The move comes just months after the Texas company announced plans to enter the potentially lucrative printer and ink market through an alliance with Lexmark. HP is currently the market leader in printers. In a filing with the Securities and Exchange Commission, Dell said that its current name "is no longer reflective of Dell's business as it exists today."

Resistance really was futile
Microsoft and AOL announce an unholy $750 million alliance. Where does that leave Mozilla, Netscape's open-source rebel child? And so, the browser wars end, again, not with a bang, but with a plea bargain. If there's one thing the analysts are agreeing on in the wake of Thursday's settlement between Microsoft and AOL Time Warner, it's that the Netscape browser is finally kaput. In return for a cool $750 million from Microsoft, AOL is dropping its private antitrust suit against Bill Gates and Co. -- and, as an extra goodie, getting a seven-year royalty-free license to use Microsoft's Internet Explorer Web browser. Prospects for the future health of AOL's Netscape division appear dim.

Cisco's 3-Pronged SMB Strategy
Cisco is boosting efforts to woo small and medium businesses (SMB) customers, believing they will start spending on technology before enterprises, CEO John Chambers said during a briefing with reporters and analysts yesterday. "Technology levels playing field," said Chambers, explaining why customers in the market are investing faster than their larger counterparts.

An AOL-Microsoft Goliath? Don't Bet on It
Their pact doesn't oblige AOL to use Microsoft's wares, nor would such a move establish an online standard for delivering music and movies. There's bound to be a lot of hand-wringing this week, as techdom studies the landmark settlement that AOL Time Warner (AOL ) and Microsoft (MSFT ) struck May 29. The deal calls for Microsoft to pay AOL $750 million to settle claims that it illegally leveraged its Windows operating-system monopoly to crush Netscape Communications, which AOL bought in 1999. More important for the rest of the industry, AOL Time Warner agreed to work with Microsoft's digital-media technology group, and potentially distribute its music and movies using Microsoft's technology over the Web.

Netflix's Patent May Reshape DVD-Rental Market
In the brewing battle in the online DVD-rental marketplace, Netflix, the market leader, has been given a potentially significant new advantage. On Tuesday, Netflix was granted a patent that covered many of the basic features of the company's business model, a development that may well alter the nature of the competition between Netflix, a company based in Los Gatos, Calif., and the corporate giants, Wal-Mart and Blockbuster, that are entering the online DVD-rental market.



 

About the Author:

Mitchell Levy, is President and CEO of ECnow.com (http://ecnow.com), an e-commerce management consulting company helping corporations transition from the industrial age to the Internet age through strategy, marketing, and off-the-shelf and customized on-line and on-ground training. He is the author of the book E-Volve-or-Die.com (http://e-volve-or-die.com), creator of the Value Framework (http://ecnow.com/value/), Executive Producer of VMS3.info (http://VMS3.info), the Founder and Program Consultant of the premier San Jose State E-Commerce Management Certificate Program (http://ecmtraining.com/sjsu), former Chair of comdex.biz at Comdex Fall, and Chairman of the Pay-per-Performance PR Agency Media Attention Now TM (http://ecnow.com/mediaattention), and the CEO Networking organization CEOnetworking (http://ceonetworking.com). Mitchell was at Sun Microsystems for 9 years, the last 4 of which he managed the e-commerce component of Sun's $3.5 billion supply chain. Mitchell is a popular speaker, lecturing on ECM issues throughout the U.S. and around the world.

Read more about Mr. Levy: http://ecnow.com/ml_bio.htm
Public speaking appearances I've given: http://ecnow.com/speaking.htm
Read about ECnow.com's media coverage: http://ecnow.com/media

 

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