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Inside this Issue:
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Business
News via the Value Framework™ Lenses
Management Perspective
by
Mitchell Levy, Author, E-Volve-or-Die.com, Author,
the Value Framework™
Executive
Producer, VMS3.info
VMS3.info News
Who's
Doing Back-Office Integration Best?
Every enterprise wants it, every
software maker touts it, and every consultant sells it. But, despite all the focus
on integration between CRM and ERP systems, a recent Gartner survey of IT executives
found that high deployment costs and integration issues still top the list of
CRM project roadblocks...
Is the Internet Driving Offline Travel Sales?
Despite complaints
from travel agency organizations that online sales operations can put them at
a disadvantage, the Internet is actually beginning to drive "significant
business activity" for traditional, off-line travel agencies, contends a
new report. Data analysis from Respond Networks shows that consumers increasingly
are doing their travel research for larger transactions online, then completing
them with a traditional travel agency.
Bottom
line: E-tail is growing fast
Once known for dot-com excess, online retailing
is on its way to becoming a profitable industry, according to a Shop.org study
to be released Wednesday. Some 56 percent of retailers surveyed by Shop.org reported
profits at their online operations in 2001. Meanwhile, the study projects that
the total U.S. e-tail market, combining the results of all the companies involved
in online retailing, will hit breakeven on operating margins this year. "Consumer
adoption of the online channel has reached critical mass and retailers have been
able to respond by turning this trend into profits," Elaine Rubin, chairman
of Shop.org, said in a statement. Biometric driver's licenses within five years?
Two Virginia congressmen have proposed a $315 million program that would require
biometric markers on all states' driver's licenses within five years, according
to federal legislation the pair filed Wednesday.
MODEL:
PARTICIPANTS Bush Calls
for Faster Broadband Rollout
The excruciatingly slow rollout of high-speed
Internet access in the United States got a potential boost this week when President
George W. Bush urged providers to deploy broadband services more quickly. "This
country must be aggressive on the expansion of broadband," Bush said... E-markets Make
a Comeback
While B2C dot-coms may have fallen out of favor, it's a different
story in the B2B sector, where B2B e-marketplaces--even after the dot-com crash--still
hold some currency. A Cap Gemini Ernst & Young and Line56 Research survey
found that more than 75 percent of respondents consider e-markets either strategically
important or a source of competitive advantage. Even so, many e-markets of all
types are still working out how to reconcile the high hopes of the past with the
bottom-line deliverables that enterprises require in the present. If you're taking
your business to an e-market, it's helpful to consider the lessons of the past
few years. Sun's SAN Offers Wider Reach
System helps business-continuity planning and centralizes management. As the need
for storage grows, so does the cost and complexity associated with network-based
options. Sun Microsystems this week is unveiling a product that may help with
both challenges.
EBay
Targets Office Rental Market
In an effort to attract users from the small
business arena, eBay has forged a deal with office outsourcer Regus to help businesses
find and rent equipped offices. The new service is part of eBay Real Estate, an
online marketplace for real estate-related properties and services...
Study:
Design lacking in e-tail sites
The design of some of the leading online
stores is mediocre at best, but it is improving, according to a new study by Web
site usability expert Jakob Nielsen. The study examined 15 e-commerce sites, including
those of Martha Stewart, L.L. Bean and Office Depot. The study found that sites
met an average of 49 percent of the usability guidelines developed by Nielsen's
consulting company, the Nielsen Norman Group.
STRATEGY:
MANAGED HP calls it quits on e-biz software
The executive
VP of HP's enterprise systems group says the company has suffered heavy losses
with its own e-business software and will now partner with other software companies
to offer HP customers the programs they need to take their business to the Web.
Harvard Sees New Role for Audit Committees
Company audit
committees should be renamed 'transparency' committees and given responsibility
for providing broader information to investors about the health of the company.
GE
Coughs Up Its B2B Unit
Technology buyout fund Francisco Partners is acquiring
General Electric's B2B e-commerce company, GE Global eXchange Services (GXS),
in a deal valued at $800 million as GE turns its focus toward its core businesses.
Jeeves Exec Explains Self-Service Evolution
Claudio Pinkus, president
of Jeeves Solutions, predicts a sea change is coming in self-service technology.
"Soon, it won't be enough to look at self-service as a good way to provide
information that you could get from the phone or from company literature,"
he told CRMDaily...
Loudcloud Sells Hosting Biz to EDS for $63.5M
Loudcloud,
the closely watched follow-up effort of Netscape cofounder Marc Andreessen, announced
it will sell its core managed services and hosting business to tech giant EDS
for $63.5 million in cash...
CRN Talks With Sun's Jonathan Schwartz
Sun Microsystems
Chief Strategy Officer Jonathan Schwartz, who will take over as Sun's executive
vice president of software July 1, is leading Sun's charge to take on BEA Systems
and IBM in the J2EE-based middleware market, and to help Java beat Sun's main
competitor in Web services, Microsoft.
About
the Author: Mitchell
Levy, is President and CEO of ECnow.com (http://ecnow.com),
an e-commerce management consulting company helping individuals and corporations
transition from the industrial age to the Internet age through strategy, marketing,
and off-the-shelf and customized on-line and on-ground training. He is the author
of E-Volve-or-Die.com (http://e-volve-or-die.com),
author of the Value Framework™
(http://ecnow.com/value), Executive Producer
of VMS3.info (http://VMS3.info), the Founder and
Program Consultant of the premier San Jose State E-Commerce Management Certificate
Program (http://ecmtraining.com/sjsu),
Chair of comdex.biz at Comdex Fall, and Chairman of the Pay-per-Performance PR
Agency Media Attention Now TM (http://ecnow.com/mediaattention),
the on-line learning content production company Transition Learning (http://transitionlearning.com)
and the CEO Networking organization CEOnetworking (http://ceonetworking.com).
Mitchell was at Sun Microsystems for 9 years, the last 4 of which he managed the
e-commerce component of Sun's $3.5 billion supply chain. Mitchell is a popular
speaker, lecturing on ECM issues throughout the U.S. and around the world.
Read more about Mr. Levy: http://ecnow.com/ml_bio.htm
Public speaking appearances I've given: http://ecnow.com/speaking.htm
Read about ECnow.com's media coverage: http://ecnow.com/media
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