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Inside this Issue:
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Business
News via the Value Framework™ Lenses
Management Perspective
by Mitchell Levy, Author, E-Volve-or-Die.com
Executive Producer, VMS3.info
VMS3.info News
Profile
of the Perfect E-Commerce Customer
There is probably no such thing as
a bad e-commerce customer. But which
ones are the best, the most likely to
take an e-tailer into the promised
land of perpetual profits? According to
analysts, the perfect customer
is an ever-moving target...
E*Trade Beefs Up Customer Service
Online
brokerage and financial holding company E*Trade Group Inc. enhanced its customer
service operation for the new year, rolling out a new Web-based interactive channel
called Service Now. The Menlo Park, Calif.-based company (NYSE:ET)
said the service allows online customers to interact in real time with E*Trade
service reps (the company calls them Financial Services Associates) via online
chats and Web collaboration.
AOL members set shopping record
America
Online members headed to the Web to do their holiday shopping: In 2001, they spent
more than $33 billion online, with a third of it coming in the fourth quarter.
MODEL:
TRANSACTIONS Yahoo enters jobs market
Internet
portal Yahoo has won a bidding battle for the online career site HotJobs.com.
Yahoo will pay $436m after the owner of HotJobs rival Monster.com failed to raise
an all-share offer made six months ago.
MODEL:
PARTICIPANTS Women Take Lead in Web Shopping
58% of Holiday Buyers Online Were Female. Women out-shopped men on the Internet
during the holidays for the first time ever, infiltrating a retail realm once
dominated by young, wealthy white males, according to a national survey released
yesterday by a nonprofit research group.
Intel Forges Alliances To Build Retail Apps
Intel (Nasdaq: INTC) has assembled a group of software, hardware and consulting
companies to collaborate on new applications and systems tailored specifically
for the retail industry, the company announced at the National Retail Federation
Show this week. Dubbed the e-business "solution blueprints" for the
retail industry, this rubric will guide the companies as they build and test IT
systems for retailers.
The Value of Strategic Partnerships
Partnerships are a staple of business, and there's no better time to focus on
them than during a down economy, when everyone is reluctant to spend money on,
well, anything. In terms of hard dollars, strategic partnerships are inexpensive
to cultivate, but can be leveraged to produce both qualified leads and valuable
exposure. STRATEGY
DEPLOYED E-Commerce 2002: B2B Survivors Focus on the
Enterprise
The demise of many individual electronic marketplaces in 2001
may have unfairly tarnished the reputation of the overall business-to-business
(B2B) e-commerce sector.
While scores of online companies specializing in
matching buyers with sellers have perished in recent months, throngs of B2B technology
companies steered clear of the downswing and have survived, and the top companies
stand to prosper.
Digital River Runs with Small Biz Strategy
Digital River (Nasdaq: DRIV) has acquired the customer assets of FreeMerchant.com
-- including 3,000 subscription-based customers -- from Network Commerce.
Digital River services include product fulfillment and returns, and customer service,
in addition to e-commerce site development and hosting. President Jay Kerutis
told CRMDaily.com that his company has used acquisitions over the past several
years to add both clients and technical capabilities to its services package.
STRATEGY:
MANAGED Amazon Makes Good on 36,000 Last-Minute Orders
Online retailer Amazon.com (Nasdaq: AMZN) reported that it took orders for 37.9
million items from November 9th through midnight on December 21st. Those orders
were generated by the plan-ahead crowd. On top of that number, more than 36,000
items were ordered by frantic shoppers between December 21st and noon on December
22nd. Those customers were able to choose expedited shipping to make the Christmas
delivery deadline.
SAP Exec: Success Hinges on Educating the Marketplace
Carol Burch, senior vice president of global CRM business development for
SAP, is on a mission to boost mySAP CRM to the top spot in the industry. But some
analysts do not see mySAP as a stand-alone application...
STRATEGY:
EVOLVED Vignette Shifts Sales Stategy After Disappointing
Quarter
Vignette executives blamed weak fourth-quarter sales on reluctance
by companies to spend money on strategic, enterprise applications and said the
company was adjusting its sales and marketing efforts to target more midtier companies
and tactical, departmental deployments.
Euros in Hand, Europe Expects a New Era
The
new bills and coins are now everywhere -- and hopes are high that the currency
will spark a wide-ranging boom. By the time church bells rang in the new year
across Europe on Jan. 1, celebrations to welcome the region's new currency were
in full swing. At the stroke of midnight, most ATMs in the 12-nation euro zone
were paying out euro notes, while shops began giving change in the new money.
Despite predictions of long lines, anger, and chaos, one of the biggest logistical
operations ever undertaken in peacetime went ahead relatively smoothly.
Toward More Cybersecurity in 2002
Here's a
list of resolutions that, if put into action, would help make the Net a much safer
place
About
the Author: Mitchell
Levy, is President and CEO of ECnow.com (http://ecnow.com),
an e-commerce management consulting company helping start-up, medium and large
enterprises transition its employees, partners and customers to the Internet age
through strategy, marketing, and off-the-shelf and customized on-line and on-ground
training. He is the author of E-Volve-or-Die.com (http://e-volve-or-die.com),
Executive Producer of VMS3.info (http://VMS3.info),
an on-line E-Commerce Management (ECM) eZine, Chair of comdex.biz at Comdex Fall
and the Founder and Program Consultant of the premier San Jose State E-Commerce
Management Certificate Program (http://ecmtraining.com/sjsu),
VP of education for the Silicon Valley Web Guild and the Chairman of the Pay-per-Performance
PR Agency Media Attention Now TM (http://ecnow.com/mediaattention) and the on-line
learning content production company Transition Learning (http://transitionlearning.com).
Mitchell was at Sun Microsystems for 9 years, the last 4 of which he managed the
e-commerce component of Sun's $3.5 billion supply chain. Mitchell is a popular
speaker, lecturing on ECM issues throughout the U.S. and around the world.
Read more about Mr. Levy: http://ecnow.com/ml_bio.htm
Public speaking appearances I've given: http://ecnow.com/speaking.htm
Read about ECnow.com's media coverage: http://ecnow.com/media
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