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Our next issue deals with the movement of e-commerce to a service industry rather than purely product or technology driven...outsourcing of e-commerce functions becoming very popular. We'd like your opinion on 'whether you think that companies have begun to recognize that the value-added stuff begins after the customer hits "submit order"? Is customer service becoming a key point of differentiation'. Please include the city, state/province and country you're from since will publish your initials and geographic info with your response.
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