E-SERVICES News

Subject: November 2001 ECMgt.com: New Dimensions for Growth and Evolution
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November 1, 2001 *4,300 subscribers* Volume 3, Issue 11
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  • Convergys Launches Integrated Customer Info Services
  • Expedia swoops past fee cuts
  • Voice-Recognition Abilities Added to New CRM System
  • E-Mail Meets Cellular
  • Wireless Internet Access Firm Mobilestar Suspending Work
  • Agency.com Angles for Traffic Analysis Business
  • Plumtree plans to empower portal users
  • Priceline launch in Asia may be delayed
  • Oracle extends support date for business applications
  • Wireless Networks Spreading to Local Areas
  • There's Money In The Air
  • First Consumers Bank Expands Online Credit Card Account Access
  • Sun Offers Factory Integration Services
  • Covad Clawing Its Way Out Of Bankruptcy
  • New Service May Open Net As Promotional Avenue For Music
  • Sega to charge for online network
  • Internet access readied for commercial vehicles
  • Oil Services Giant Builds IT Arm
  • Road Runner: We Don't Do Windows (XP)
  • How Mcafee.Com Is Cashing In On Viruses
  • Energy Firm Taps MAN Service

Convergys Launches Integrated Customer Info Services
Convergys, a provider of integrated billing and customer care services, has announced new customer service and tech support programs designed specifically for e-service providers.

Expedia swoops past fee cuts
For the second time, online travel agency Expedia has managed to sidestep losing fees from airlines that say they have stopped paying commissions on Internet fares.

Voice-Recognition Abilities Added to New CRM System
CRM software vendor Aspect Communications is adding voice-recognition technology to a customer self-service application that lets users access account information or pay bills by telephone.

E-Mail Meets Cellular
Sometimes phone lines are jammed, or it is too loud to hear, or talking in public seems inappropriate.

Wireless Internet Access Firm Mobilestar Suspending Work
MobileStar Network Corp., the wireless Internet access firm that was to hook up Starbucks stores, said it has suspended operations and is considering a sale of the company or other options.

Agency.com Angles for Traffic Analysis Business
The embattled interactive shop aims to branch out into a new area -- one already dominated by well-known players.

Plumtree plans to empower portal users
As a growing number of vendors prepare to duke it out for supremacy in the hot market for corporate portals, vendors are seeking to assure customers and partners of their long-term viability and financial strength.

Priceline launch in Asia may be delayed
The anticipated launch of the Priceline.com online travel service in Asia by the end of the year may be delayed in the aftermath of the Sept. 11 attacks on the US.

Oracle extends support date for business applications
Responding to requests from its business applications user group, Oracle Corp. said that it's extending by six months the lifetime of its legacy suite of enterprise resource planning applications.

Wireless Networks Spreading to Local Areas
A wireless network linking computers via radio waves is rapidly spreading to local areas in Japan that do not have easy access to state-of-the-art broadband services.

There's Money In The Air
ATMs near you may soon accept cash-withdrawal requests via wireless devices.

First Consumers Bank Expands Online Credit Card Account Access
All of the big boys in the credit card business offer it: online access to customers' accounts.

Sun Offers Factory Integration Services
The computer giant wants to deliver customized systems spanning hardware, software, storage subsystems, racks, and cabling. Toward that end, Sun has launched the Floor Tile Ready integration program.

Covad Clawing Its Way Out Of Bankruptcy
Reduced monthly operating costs and increased customer acquisition helped Covad Communications weather the third quarter of 2001 and just might get them out of Chapter 11 bankruptcy trouble.

New Service May Open Net As Promotional Avenue For Music
Internet media-delivery company RealNetworks unveiled a new service designed to allow content owners to distribute promotional samples of music on the Web.

Sega to charge for online network
The online arm of Japanese game publisher Sega said it would begin charging $9.95 a month as of Nov. 1 for unlimited access to its online network for multiplayer video games.

Internet access readied for commercial vehicles
In - Vehicle wireless services will make a sharp turn to the business side when General Motors previews telematics in-vehicle computer and Internet service

Oil Services Giant Builds IT Arm
In the latest example of an oil services company looking to IT as a profit center, Schlumberger Ltd.'s managed services division will take over IT functions for Ecopetrol, Colombia's national oil company, later this year.

Road Runner: We Don't Do Windows (XP)
Windows XP, the highly anticipated and over-hyped new operating system by Microsoft Corp. released, is already off to a bad start with one member of the cable Internet industry.

How Mcafee.Com Is Cashing In On Viruses
Viruses such as SirCam, Code Red, and Nimda make most Web users cringe, but the breakouts mean dollar signs for McAfee.com.

Energy Firm Taps MAN Service
Calpine, has replaced the frame relay circuits that connect three offices to one another and to the Internet with an Ethernet metropolitan area network.

 

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