E-SERVICES News

Subject: May2001 ECMgt.com: Customers Rule
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May 1, 2001 *4,200 subscribers* Volume 3, Issue 5
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  • IBM strengthens its services hand
  • Just Blame The Software Guys
  • BT Launches 'Always-On' Mobile Web Phones
  • Getting help desk to fly high
  • Microsoft gets into the groove
  • It's All About Speed: AARO Demonstrates `Speed of Deployment' for Wireless Internet Services
  • Outsourcing Wave Hits N.Y. Hospitals
  • Company Gives Voice to Self-Service
  • Yahoo! Joins Online Music Crowd
  • Compaq banks on rickety Ricochet for mobile
  • DaimlerChrysler's Net Designs
  • MTVi, RioPort put toll on music downloads
  • Service bots are hot
  • Multi-Unit Broadband Market Hitting Some Bumps
  • Gary Arlen - Satellites Aimed In New Directions
  • QUALCOMM Boosts Security for Eudora E-mail Software Program
  • Internet Can't Match Branch Banking
  • Delta to change core technology
  • MSN filter sparks user fury
  • EMI, HitHive Launch Wireless Music Sharing Service
  • ISP CEOs Focus on DSL, Fixed Wireless
  • CRM Market Appears Headed for Shakeout
  • Online Travel Planning a Good Bet

IBM strengthens its services hand
Flush with cash from a stellar first quarter, IBM Global Services announced an agreement to acquire e-business strategy consulting firm Mainspring.

Just Blame The Software Guys
After Nike blamed its back-office software vendor, i2 Technologies, for lousing up its latest quarter, executives and investors alike are paying more attention than ever to the prosaic science of managing supply chains and inventories.

BT Launches 'Always-On' Mobile Web Phones
BT Cellnet said long-delayed mobile phones with permanent Internet connections will reach British shops on May 18.

Getting help desk to fly high
Boeing gets users to manage own passwords

Microsoft gets into the groove
Microsoft is throwing its hat into the post - Napster online music ring, targeting the same audience rival RealNetworks seeks with its ambitious MusicNet service.

It's All About Speed: AARO Demonstrates `Speed of Deployment' for Wireless Internet Services
As a pair of recent corporate projects show, it's not simply that AARO can deliver blazing-fast 155 Mbps Internet connectivity to its customers.

Outsourcing Wave Hits N.Y. Hospitals
Regional pressures to cut costs, combined with an industry wide drive to improve technology services, have prompted several New York hospitals to outsource their IT departments.

Company Gives Voice to Self-Service
Voice-based CRM services provider NetByTel has launched a new application designed to slash call-center costs by automating routine information requests.

Yahoo! Joins Online Music Crowd
Amid a slew of new partnerships and product announcements in the digital music field, Yahoo! said it has formed an alliance with Duet, a subscription-based music service being developed by two of the world's largest record labels.

Compaq banks on rickety Ricochet for mobile
Compaq Computer Corp.'s decision to extend mobile Internet services on foundering Metricom Inc.'s Ricochet wireless network is raising questions about the offering and fueling speculation that Metricom may be ripe for a takeover.

DaimlerChrysler's Net Designs
Designing a car is expensive and time-consuming. But the automaker thinks it can use the Net to shave both time and money from the process.

MTVi, RioPort put toll on music downloads
MTVi Group and infrastructure company RioPort said that they would offer paid song downloads through MTVi's Web sites.

Service bots are hot
Smart software can save bucks, improve support

Multi-Unit Broadband Market Hitting Some Bumps
The market for multi-hospitality unit (MHU) broadband hardware and services will resume robust growth next year and surge from $59 million in 2000 to $679 million in 2005

Gary Arlen - Satellites Aimed In New Directions
Such rare candor - especially from a company president speaking during a conference panel - triggered unprecedented neck-twisting

Qualcomm Boosts Security for Eudora E-mail Software Program
The new version offers support for the Secure Socket Layer (SSL) Internet security standard, enabling more secure connections for sending and receiving e-mail.

Internet Can't Match Branch Banking
Bank branches and other traditional channels are here to stay, despite Americans' growing comfort with technology and Internet use, according to research by TowerGroup.

Delta to change core technology
Steeped in a tradition of mainframe computing, Delta Air Lines has made a radical change, turning to a software vendor to replace the proprietary reservations and pricing systems that have helped run its operations for more than 30 years.

MSN filter sparks user fury
Microsoft gingerly added a widely used spam filter to its MSN Internet service and in the process found itself facing some irate customers.

EMI, HitHive Launch Wireless Music Sharing Service
The substantial archives of EMI Recorded Music, ranging from the Beatles to Frank Sinatra to Garth Brooks, will soon be available on wireless devices, as the world's third largest recording company has linked up with HitHive, Inc., a wireless music network provider.

ISP CEOs Focus on DSL, Fixed Wireless
In a free exchange of ideas at Spring ISPCON 2001, about three dozen owners of ISPs of all sizes got together to talk about broadband and other assorted gripes.

CRM Market Appears Headed for Shakeout
The softening economy and the proliferation of smaller players has made the field ripe for consolidation or downsizing,

Online Travel Planning a Good Bet
We are going to Iceland. I had heard that online tour deals can put travel agents' "bargains" to shame, so despite my unpleasant tile - purchase attempt a few weeks ago, I decided to take a virtual fantastic voyage before setting foot outside the door in real life.

 

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