| - Privacy
snafu enrages eBay customers
- Starbucks
takes wireless leap
- Meeting
a mandate for patient privacy
- 7-Eleven
Systems Hit by Y2k-like Glitch
- Barnes
& Noble Takes Popular Literature Digital
- New
Edge Extends Network to Augusta, Ga.
- AOL
Browses Handsets With Nokia
- AT&T
to Open Internet Data Center in Los Angeles County
- C&W
Gets Into Real Estate
- Saks
Stages Call Center Ramp-up And Saves
- Privacy
? Who Needs Privacy
- Partnership
aims to add graphics to wireless Web
- Rapid-Address
App Coming to American Call Centers
- Sky's
The Limit For Airlines Online
- Do
antipiracy measures rob consumers?
- Let
your cell phone do the e-shopping
- Avoiding
The Stresses After CRM Installations
- Software
Conversion Creates Chaos For Spirit Airlines
- Customer
Loyalty Spurs B2B Spending
- FedEx
Picks Simple-text Messaging In Europe
- Liberate
Launches PopTV Tools Program
Privacy
snafu enrages eBay customers
The online auction giant changes the settings
for some 6 million accounts, and the unsolicited telemarketing calls begin pouring
in Starbucks
takes wireless leap
Starbucks Corp. plans to serve up high-speed wireless
LAN access to its customers in all 3,000 of its North American outlets, betting
that access to the technology will drive traffic into its coffee shops during
off-peak post break fast hours. Meeting
a mandate for patient privacy
A handful of developers are rolling out
software to help insurance companies and health care providers meet new privacy
and security standards being imposed by the U.S. Department of Health and Human
Services. 7-Eleven
Systems Hit by Y2k-like Glitch
Customers at convenience stores operated
by 7-Eleven Inc. were a little inconvenienced last week when the company's point-of-sale
systems experienced a Y2k-like glitch. Barnes
& Noble Takes Popular Literature Digital
Barnesandnoble.com Inc. last
week announced plans to launch an electronic publishing business unit that the
company said represents a "significant leap forward" for the world of online publishing.
New
Edge Extends Network to Augusta, Ga.
New Edge Networks Friday moved to
expand its high-speed DSL and other services geared towards the business class
to Augusta, Ga., marking one of the company's first steps since its restructuring
in November 2000. AOL
Browses Handsets With Nokia
America Online put itself into the wireless
handset game when it announced a licensing agreement to use Nokia's WAP microbrowser.
AT&T
to Open Internet Data Center in Los Angeles County
In response to exploding
demand by Los Angeles-area businesses needing high-speed, reliable and sophisticated
Internet and web hosting services, AT&T today announced it will soon open
a 290,000-square-foot Internet Data Center in Hawthorne, Calif. C&W
Gets Into Real Estate
Micro General Corporation, the leading provider
of production and workflow software systems to the title and real estate industries,
announced the selection of Cable & Wireless, the global telecommunications
group, as its network provider to perform ASP operations for the Real Estate,
Escrow and Title industry. Saks
Stages Call Center Ramp-up And Saves
The upscale retailer found that its
customer relationship management (CRM) implementation has boosted productivity,
reduced call-waiting times and saved money. Privacy
? Who Needs Privacy
Myth: People won't shop online unless their personal
data is protected. Reality: Most shoppers don't care. Partnership
aims to add graphics to wireless Web
A pair of software development companies
thinks the wireless Web needs to be more graphic. Rapid-Address
App Coming to American Call Centers
Software developer QAS Systems announced
it will launch its rapid- addressing application for call centers in North America
and has established offices in Woburn, Massachusetts. Sky's
The Limit For Airlines Online
Major carriers enjoy Net success by forging
customer relationships. Do
antipiracy measures rob consumers?
Recently unveiled antipiracy measures
aimed at eliminating even casual copying of software have some experts questioning
whether companies have gone too far in controlling the use of their copyrighted
material. Let
your cell phone do the e-shopping
The limitations of wireless devices
fail to slow the development of mobile-based commerce, Avoiding
The Stresses After CRM Installations
Four strategies to avoid the stresses
that come after implementing customer relationship management (CRM) systems.
Software
Conversion Creates Chaos For Spirit Airlines
Spirit Airlines didn't anticipate
any problems when it converted to new staffing and flight tracking software on
Jan. 1, but combined with foul weather and a holiday travel rush, the new system
caused systemwide gridlock. Customer
Loyalty Spurs B2B Spending
A new survey conducted by Harris Interactive
and sponsored by Metiom, Inc. has found that the goal of increasing customer loyalty
is inducing large companies to invest more in business-to-business (B2B) e-commerce.
FedEx
Picks Simple-text Messaging In Europe
FedEx has adopted mobile telephone
Short Messaging Service - used by teen-agers for data chit-chat - as the core
technology of a new European dispatch and package-tracking network. Liberate
Launches PopTV Tools Program
Furthering its commitment to accelerate the
growth and development of interactive television, Liberate Technologies today
launched the Liberate PopTV Tools Program
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