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| ECMgt.com: August 2001 Volume 3, Issue 8 - New Standards and Rules Create Opportunity |
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ECMgt.com:
August 2001 Volume 3, Issue 8 - New
Standards and Rules Create Opportunity
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Subject: August 2001 ECMgt.com:
New Standards and Rules Create Opportunity
ECMgt.com brought to you by ECnow.com
Your Link to Worldwide E-Commerce Developments
August 1, 2001 *4,200 subscribers*
Volume 3, Issue 8
ECMgt.com Online: http://ECMgt.com
View this Issue Online:
http://ecmgt.com/Aug2001
Print this Issue: http://ecmgt.com/Aug2001/full.issue.for.printing.htm
Thank you for your comments, suggestions and responses to our survey question. We will not be posting a survey question this month; however, if you have any comments, email us ecmgtsurvey@hotmail.com. We currently have over 4,200 subscribers. If you like what you read, please let your friends, clients and co-workers know about our free newsletter.
New Standards and
Rules Create Opportunity
Management Perspective
by Mitchell Levy, Author,
E-Volve-or-Die.com
There has been much controversy and discussion about privacy and security and how it affects e-commerce. Quite often, new regulations and laws can be perceived as just more bureaucracy that gets in the way of doing business. However, as security issues are mitigated and standards are commonly deployed for security and privacy, new opportunities will actually be created for business.
Conducting e-business securely, especially in a global environment, requires assurance of buyer and seller identities, confidentiality, and a way to make the contract binding for purposes of non-repudiation. In the business- to- consumer space, credit cards and billing information provided some level of comfort for both merchant and consumer, but business-to-business transactions on the Internet are more complicated. In a typical Global 2000 firm, purchasing managers retained most of the authority for procurement of items not already integrated into supply chain or MRO activities. But the advent of the Internet has brought purchasing capability to thousands of employees at each of these firms. With commerce comes security challenges. We'll review the landscape and the new opportunities for e-business security.
Why is security important? A 2001 Computer Security Institute (CSI) / Federal Bureau of Investigation (FBI) survey of U.S. corporations, federal agencies, universities, and financial institutions on security problems revealed that:
- 40% had unauthorized access
by an outsider.
- 70% said their Internet connection was a frequent point
of attack.
- 85% detected security breaches in the last 12 months.
- 94%
were hit by a virus - probably higher.
- 64% had financial losses as a result
of security breaches.
Combined with encryption, privacy, and non-repudiation of transactions, these add further to e-business risk.
Weighing the Costs:
Security
is no different from any other investment to support business objectives. The
costs comes in many forms: delayed access to a website for customers, multiple
passwords for employees, hardware and software expenses, firewall installation
and configuration difficulties, and others. But compared to the potential damage
incurred, including lost business during downtime, damage to company reputation
and loss of customer confidence, security could be one of the best investments
a networked enterprise can make.
Compromising
the Enterprise:
There are countless ways to cause great trouble and pain,
not only by stealing information, but also through fraud, denial of service attacks,
and sometimes the destruction of entire websites. Fortunately, the combination
of more intelligent firewalls, new encryption technologies for documents, and
the rising adoption of digital keys and certificates is giving e-business a powerful
set of tools that possibly could transform the Internet into the safest place
to do commerce.
Encryption keys - and
SSL and HTTPS:
Encryption is the use of mathematical keys called algorithms,
which scramble and descramble data. Symmetric keys, where all parties have
the same key to encrypt and decrypt, must remain secret to be effective. Asymmetric
keys, used in public key cryptography (PKI) are much different. These
keys are produced in pairs the public key and the private key.
What one key does, only the other can undo, and one key cannot be deduced
from the other.
The Secure sockets layer (SSL) and the hypertext transport protocol (HTTP) work together as HTTPS to create secure connections for sending information over the Internet. Asymmetric keys are used to encrypt a symmetric key exchange, called a session key, which serves to encrypt the transaction. More importantly, the server sends a digital certificate, a document provided by a trusted third party and signed with the server's private key, verifying its identity. These digital certificates, issued by firms such as Verisign, give both parties in a transaction mutual assurance of their identities, and most importantly, create proof that both parties engaged in commerce - non-repudiation. Contracts, purchases, exchange of legal documents, and even email correspondence can be "digitally signed". Combining SSL with public keys and signatures ensures privacy, authentication, and "non-repudiation", and managing digital certificates and keys for businesses, persons, and computers is a billion-dollar business annually.
Firewalls
and Application Security:
A firewall is a combination of hardware and
software that provides a secure perimeter of defense for a company's private network,
with precisely defined access points called firewall (or server) ports. Firewalls
are not "impermeable membranes" but instead allow configurable access for trusted
parties, either business partners or employees through virtual private networks
(VPNs). Construction and configuration of firewalls and VPN access around application
servers has become a multi-billion dollar business. Unfortunately, firewalls alone
are not enough to provide complete enterprise security. Recently discovered holes
in security of operating systems and application servers are weaknesses; these
were overlooked during development because most e-business applications are tested
for function rather than security. Microsoft, Netscape, Oracle, IBM, and Sun are
now building robust platforms for developing e-business with security as a core
design principle rather than an afterthought.
Authorization
and Authentication, Digital Signatures and Digital Certificates, and Public Key
Infrastructure:
Authorization and authentication is a key enabler of secure
transactions, especially in banking and finance, and in a growing number of healthcare
and human resource firms. When engaging in e-business transactions that have high
value, unique proof, such as a personal identification number (PIN) in conjunction
with a password, is required to authenticate who you are. Non-repudiation means
that once a transaction is performed, there is no denying it. A third party adjudicating
any dispute will most likely trust the evidence of non-repudiation provided by
using encryption keys. The digital certificate is the link between a public
key and its owner and the digital signature is used to create a unique
data string on the message. If any change occurs to this message, from corruption
to intentional tampering, the string will also change. While signatures are not
used in most Internet commerce today, e-business is adopting them now. Public
Key Infrastructure (PKI) is the security architecture that supports the use
of encryption keys, digital certificates and digital signatures; PKI will likely
be the workhorse for secure e-business transactions.
N-tier
architectures and Internet computing:
N-tier architectures used by most
enterprises for browser based Internet and distributed computing leave the database
behind several levels of protection, including firewalls, Web servers, and application
servers. The business logic and database for Internet computing are both "in the
line of fire" of the e-business transaction. Direct access from a browser client
to the database creates a risk of unauthorized access. Controlling access through
authentication and authorization will be needed as e-business moves into the realm
of "pervasive computing" and e-services advocated by HP, Compaq, Oracle, and Microsoft.
Maintaining n-tier security for e-business is an opportunity for third party vendors
that understand both network performance and application security.
Value
added networks:
Using VPNs (Virtual Private Networks) is a good substitute
for the privacy and assured delivery provided by value added networks used in
EDI. Digital certificates are increasingly being used by businesses on VPNs to
provide secure identity for buyers, sellers, payment processing entities, and
even network routers as described by SET (Secure Electronic Transactions). Both
Visa and MasterCard have employed various versions of SET for B2B.
XML
initiatives:
Two separate initiatives are looking to develop an XML standard
for moving security information including authentication, authorization and user
profiles across disparate online trading systems. The goals of Security Services
Markup Language, or S2ML, are to allow customers to move across online exchanges
and other e-business systems using a single sign-on. A standard security language
to enable businesses to remain in control of online transactions, called AuthXML,
is in progress. Each initiative expects to submit proposed XML (Extensible Markup
Language) to standards bodies, including the World Wide Web Consortium, by year's
end.
Summary:
Security is a
journey and process, not a destiny or product. In E-Commerce Management (ECM)
it is a series of operations in which clear rules, policies, and procedures must
be carefully designed and meticulously deployed throughout an enterprise. More
than just a layering of appropriate technologies, it is the application of business
rules, authenticated identities, and countermeasures to ensure the success of
enterprise ECM in the complex world of the Internet
About
Mitchell Levy
Mitchell Levy, is President and CEO of ECnow.com (http://ecnow.com),
a training business service provider helping companies transition its employees,
partners and customers to the Internet age through off-the-shelf and customized
on-line and on-ground training. He is the author of E-Volve-or-Die.com, Executive
Producer of ECMgt.com, an on-line E-Commerce Management (ECM) e-zine, Chair of
comdex.biz at Comdex Fall and Chicago and the Founder and Program Coordinator
of the premier San Jose State E-Commerce Management Certificate Program (http://ecmtraining.com/sjsu).
Mitchell is a popular speaker, lecturing on ECM issues throughout the U.S. and
around the world.
I
hope you enjoy this eZine.
See you in cyberspace,
Mitchell
Levy
Executive Producer, ECMgt.com <http://ECMgt.com>
President, ECnow.com <http://ecnow.com>
Founder and Coordinator, SJSU-PD ECM Certificate Program <http://ecmtraining.com/sjsu>
To subscribe to ECMgt.com, please visit http://www.ECMgt.com or send e-mail to VMS3.Subscribe@ecnow.com?subject=ecmgt.Aug2001+subscribe
neoIT™
neoIT™ is a global IT services online marketplace and consulting company.
We are a leading neutral marketplace and global solution for outsourcing software
development and other IT services. neoIT solutions are accessed through an online
channel or as a traditional consulting engagement.
***************************
Fort Point Partners
Learn
more at http://www.fortpointpartners.com
Fort Point Partners is an Internet services firm providing strategic consulting
and systems integration to empower eSelling(tm). More than 40 businesses such
as Hewlett-Packard, BlueLight.com and J.Crew use Fort Point Partners' eSelling
business practice to drive sales across multiple channels. eSelling focuses on
developing end-to-end technology to create competitive selling advantages in the
most profitable part of e-commerce, wherever buyers and sellers meet.
***************************
Delano Technology
Corporation
Delano Technology Corporation is a provider of interaction-based e-business solutions
that enable an organization to interact with the extended enterprise, for fast
measurable results.
***************************
E-Volve-or-Die.com:
Thriving in the Internet-Age Through E-Commerce Management Author: Mitchell Levy E-Volve-or-Die.com helps the reader
figure out how to help transition their company or suffer the same death of the
dinosaur. With 12 forewords, and 45 of the world's top ECM experts, Levy can help
your company with the biggest industrial transition the business world has faced
in the last 100 years. You
can read more about "E-Volve-or-Die.com"
at the official Web site: http://www.e-volve-or-die.com.
The book is available at all online and offline
stores today.
http://www.amazon.com/exec/obidos/ASIN/0735710287/ecnowcom/105-3011082-5903959
***************************
"Does
your Web site attract sufficient traffic? Most Web sites don't, says Thomas Wong,
best-selling author of "101 Ways to Boost Your Web Traffic, http://www.amazon.com/exec/obidos/ASIN/0963834959/intesync/."
In fact, 55% of Web sites seldom receive any visitors at all even though they
have invested thousands in developing their Web site. His book will engage and
inspire you with 101 of the most successful Web development and promotion techniques
used by popular sites. You will master the technology and psychology that make
it possible to gain more Web traffic with a tight budget. No matter whom your
Web site is designed for, you can apply these techniques immediately for your
own benefits and with measurable results.
***************************
FEATURE ARTICLE
Igniting
the Services Value Chain
Atul Vashistha, Chief Executive Officer of neoIT
Business leaders in companies ranging from startups to the Global 2000 struggle continuously with pressures to deliver affordable, quality service and consulting solutions for their organizations. Unfortunately, from the sourcing stage to delivery, these leaders are also faced with other pressures, including cost, time to market, varying levels of expertise among team members, and a shortage of skilled, qualified professionals. With these pressures, companies are forced to turn to outsourcing as a solution. Gartner Dataquest estimates that Global 2000 companies that outsource technology projects through traditional methods currently spend over $75,000 per project in the RFP process, and up to six months sourcing and selecting an external services provider for each technology services project. The competitive advantage that companies lose due to the delay of their projects is a cost that cannot be recovered nor weighted. Gartner further states that 80 percent of Fortune 1000 enterprises do not have a formal process for procuring IT services.
To alleviate these issues, software companies are opening up a new way to manage not only the technology services procurement cycle, but the business services procurement cycle as well. They are providing solutions in enterprise services procurement software. What CommerceOne and Ariba did for commodities procurement, these innovators are destined to do for technology and business services procurement.
eProcurement: A New Buzz Word?
Services eProcurement is the latest eBusiness buzz word to describe this phenomenon. Back in the good old days all you needed to do was add an "e" at the beginning of a word - and presto, you had a new and exciting "buzz word", a new topic for happy hour conversations. Now that all the VC's, and consequently the business executives, have figured out that all these "e" words may not really mean that anything new and exciting has evolved, there had better be a pretty good definition for any new "e"-word. So, what are the characteristics of a good Services eProcurement solution?
Significantly
increases process savings for outsourced services, with a streamlined, automated
buying process
Technology can reduce the amount of time to secure a service
vendor from 6 months to 3 weeks. Again, Gartner estimates that 80% of the Fortune
1000 do not have a formal way to procure services. Well, here it is. What are
you waiting for?
Increases
collaboration and productivity by providing visibility into the procurement and
development processes
Everyone has waited - sometimes patiently, sometimes
not, for approval of an RFP, an RFI, a budget, etc. Services eProcurement technology
provides a way to oversee the entire process, from RFP to bidding to final delivery
of a product.
Provides
comprehensive services to help ensure quality end-products for your customers
The Services eProcurement companies are paving the way to a new level of customer.
From consulting services to quality verification programs for new service providers,
the new Services eProcurement companies provide the tools needed to help you make
sure you satisfy your customers.
Increases
the ROI of strategic vendor partnerships by capitalizing on global competition
Stale relationships can often lead to dissatisfied customers. Services eProcurement
solutions can dramatically enhance current relationships with vendor partnerships.
By introducing competitive global bidding, vendors are sure to pick up where they
were lagging behind.
Encourages
global collaboration, within the organization, partners and the vendor network
With any company strategy or tool, the easier it is to access, the more people
will use it. Many Services eProcurement solutions are web-native; thus global
companies can finally have one procurement system, one network of preferred vendors
and partners and one way to access and recruit additional qualified, high-quality
services vendors.
Encourages
competitive bidding, resulting in greater cost savings
Lack of competition
can lead to higher prices, lower creativity, and slower processes. However, in
addition to new innovative procurement technology, these Services eProcurement
companies are offering to recruit and verify quality services companies in a "Global
Services Network". Now companies can outsource technology and business projects
to their existing/pre-qualified IT and business consulting services firms, or
can link to a Global Services Network to find and add new qualified IT and business
services firms. With the new Services eProcurement technology, business leaders
in companies ranging from startups to the Global 2000 shouldn't have to struggle
much longer. In fact, armed with tools to streamline the procurement process,
they will be able to save their companies time and money and deliver better, quality
products to their customers. Maybe they'll even get a raise!
Atul Vashistha is Chief Executive Officer and Chairman of the Board for neoIT, a firm providing technology solutions to better source, procure, manage and deliver technology and business services projects.
neoIT is the leading provider of Services Value Chain technology and provides solutions for the sourcing, procurement, management, and delivery of services globally. Leading companies - from the Global 2000 to fast growth leaders - use neoIT's proprietary technology and software to more effectively source, procure, manage and deliver technology and business services globally - resulting in fast time to market, reduced costs, and superior results.
All reader comments are available at our bulletin board. Please go to http://venus.beseen.com/boardroom/s/26553 to read them your self or to post your own comments.
CONTENT - ECMGT.COM E-COMMERCE NEWS
E-STRATEGIES &
TRENDS
This section sponsored by ECnow.com, please visit them at http://www.ecnow.com
The
World's Online Populations
The First Quarter 2001 Global Internet Trends
report from Nielsen//NetRatings measured Internet use in 27 countries around the
world and found 420 million people have Internet access.
Magistr
Continues Three Month Reign as Top Virus
The Magistr worm is still the
world's most frequently occurring computer virus.
Less
than one - half of British population is online
Currently 36% of the British
population is online -- representing roughly 16 million people. Of those people,
94% make 'net connections from PCs.
U.S.
Telecom Market Share Continues to Shift from Traditional Long Distance Carriers
Qwest Ranks Highest in Customer Satisfaction Among High-Volume, Long Distance
Customers; Cincinnati Bell Ranks Highest Among Mainstream Users
Dot-com
demise reaches researcher Jupiter
First USA research director Melanie
Wing started to question Jupiter Media Metrix's Internet traffic figures when
it recently ranked rival credit card company American Express as one of the Web's
50 most popular sites.
Bell-Heads
Go IP: LAN Telephony to Slowly Cannibalize PBX
Pricing, ease of use, administration,
and most importantly applications, will drive the adoption of LAN Telephony, leading
slowly to the cannibalization of the once dominant PBX market.
Cable
Modems Have Banner Year in 2000
Cable modem subscriptions jumped almost
178 percent in 2000 to 7.2 million while equipment revenue grew 122 percent, according
to IDC.
Major
Consolidation In Euro ISP Market
According to Analysys, the number of
ISPs in Europe has decreased to 70 from 4000 in the past year.
Worsening
European Economy Could Wipe $150 Billion from IT Market
Any further weakening
in the European economy could have a major impact on the demand for IT products
and services over the next three years
Young
and online in Canada
Young people rule the 'net in Canada -- as of March
2001, 99% say they have used the internet to some extent.
Women
Taking Over As Top Internet Surfers
Women make up more than half of North
America's Internet surfers but their Asian counterparts are not far behind as
the fastest-growing group of users.
Americans
Own 20% Of Largest Non-U.S. Companies Doing Business in the U.S.
A report
released "America's Reciprocal Stock Portfolio" found that as non-U.S. companies
have been increasing their investment in the U.S. economy
Worldwide
PC market down for first time ever
Global PC shipments declined by 2 percent
in the second quarter of this year from the same period last year, logging the
first year-over-year quarterly decline ever.
Global
.NET users plan to shop online
Currently 15% of worldwide internet users
shop online, but 41% in Japan, 30% in Germany and 28% in Australia plan to shop
online in the next 6 months.
Study
Touts Broadband's Economic Impact
Widespread use of high-speed Internet
service by Americans could contribute as much as $500 billion annually to the
U.S. economy
Wireless
Infrastructure Providers Buck Handset Carnage as Orders Remain Steady
Unlike
the handset market, which appears to be relatively flat revenue and shipment-wise
this year versus last, wireless infrastructure growth will accelerate
Summertime
Blues
Last year's economic optimists turned out to be wrong, but the bad
news is that the hoped-for second-half recovery now seems to be out of the question.
Survey
Finds Internet Usage Has Remained Steady
Internet usage has remained steady
despite the growing pile of dot-com failures, a survey found.
B2B
Content Spending Down From 2000
With the current wave of cost cutting
negatively impacting content spending, the inability to prove the value of Intranets
and end-user applications is as detrimental to content vendors as it is to information
professionals
"Always
On" Broadband Drives Demand for Consumer Internet Security
The need for
intrusion protection against unapproved PC and network access, as well as a greater
need for virus and privacy protection, will fuel end user demand for broadband
Internet security products for the home
Korea:
22.2 Mil. Adults Use Internet
Around 22.2 million adults are estimated
to be connected to the Internet at the end of June.
June
2001 Internet Usage Stats
The average activity for a Web user in June
2001
---
E-PRODUCTS NEWS
Apple's
OS X: Magnet for Hackers?
In the past, Apple Computer evangelists have
touted the company's signature Macintosh OS for, among other things, its relative
invulnerability to hackers and cyber-terrorists.
Microsoft
taking dual approach to handhelds
Although Microsoft touts its Pocket
PC as the best software package for handheld computing devices, it is offering
another option for computer makers that think they can do better.
Web
ready phones are not enough
Of the 10 million handsets purchased in the
US in Q4 2000, most featured enhanced graphics and longer battery life.
Look,
Officer! No Hands!
The ban on talking on cell phones while driving in
New York has spurred a flurry of activity among developers of hands-free and voice
recognition products.
Sharp
Tools Up to Make LCDs with Built-In Circuits
Sharp Corp, Japan's biggest
liquid crystal display maker, said it will start making advanced displays next
autumn that integrate circuits into the screen, allowing sharper images and lower
power use.
Intel
Clocks in With Fast Pentium 4 Chips
With the back-to-school computer buying
season about to get underway, Intel Corp. took the battle to rival AMD with the
release of two new Intel Pentium 4 processors clocking in at 1.8 GHz and 1.6 GHz,
respectively.
IBM
to specialize in large monitors
IBM will focus its display business solely
on large flat-panel displays with high resolution in the coming years.
Cisco
Secures Broadband Access
Cisco announced two new access devices for securing
broadband connections in small branches and home offices.
CA
Fires Back With New Product Blitz
CA is firing back at a takeover attempt
by disgruntled software mogul Sam Wyly with an impressive new product blitz.
Apple
recalls power adapters
Apple Computer is recalling 570,000 power adapters
used on some older PowerBook models after reports that the brick-shaped units
can overheat, creating a potential fire hazard.
AOL
7.0 Released For Beta Testing
Beta testers can now get a first look at
America Online Inc.'s latest project, AOL 7.0.
Mac
OS X gets its own Windows Media Player
Ensuring that users of the latest
Apple operating system, as well as Windows users, will be able to play Windows
Media audio and video files, Microsoft announced a version of its Windows Media
Player for Mac OS X.
WebMethods
Releases App, Inks Pact
WebMethods Inc. today unveiled version 4.5 of
its application integration platform, adding capabilities aimed at letting small
and mid-sized companies connect with online marketplaces.
Cloning
.Net
Even as Microsoft touts the open availability of theunderpinnings
of its .Net initiative, open-source advocates are working to make sure .Net isn't
a Microsoft-only technology.
Dell
loads Red Hat Linux 7.1 on servers, workstations
Dell Computer began shipping
its entire line of Dell PowerEdge servers with the most recent version of Red
Hat's Linux operating system preinstalled.
PC
manufacturers can zap MS Windows icons
Responding to an appeals court
ruling that it broke the law through anti-competitive business practices, MS Corp.
announced that it would begin offering computer manufacturers the ability to remove
certain default icons in the upcoming version of its Windows XP OS.
Precise
Adds DB2 Monitoring
Precise Software today shipped performance management
software for IBM's DB2 UDB database.
New
Notes Web Client To Offer Offline Perks
Lotus Development's new iNotes
Web Access client promises to let users work offline without the bulky proprietary
full Notes client.
Microsoft
readies Word bundle for Macs
Microsoft on Thursday said that it will begin
offering a word-processing and e-mail bundle for Mac users.
Intel
to roll out Tualatin
Ushering in the first of many processors built on
a smaller, 0.13-micron architecture, Intel will formally introduce its Tualatin
chip, a Pentium III processor that runs cooler and uses less power than its predecessors
Oracle9i
Positioned For Content Management
Oracle is positioning its Oracle9i database
server as an enterprise-wide content manager.
---
E-SERVICES
Well-Heeled
Travelers Get 'Luxury' Call-Center Service
When you pay big bucks -- or
euros -- for a luxury hotel, service becomes a birthright.
SuperPages
added to InfoSpace
Infospace announced the integration of Verizon Information
Services' SuperPages.com Yellow Pages and other merchant services into InfoSpace's
platform.
Philips
Tunes In to Internet Radio System
Philips Electronics said it will launch
an Internet radio system in the U.S., enabling users to choose from more than
a thousand radio stations around the world with a mini stereo system.
VeriSign
Talks Up Plans for Global Voice Registry
Instead of dialing the phone,
how'd you like to just say the company's name and have the phone dial for you?
Point
of no return
Returning recently purchased items is as American as apple
pie. Contributing Analyst explains that since 25% of merchandise bought online
is returned, e-retailers have to address the issue.
Hotels
finding room at the inn for Web sites
Innkeepers Judy and Ron Thomas are
more interested in the type of surfers who brave the ocean than the ones found
on the Internet.
CRM
survey cites integration as top concern
Executives surveyed about CRM
software issues named integrating with existing technology as their top concern,
followed by customizability.
Content
Bridge Creaks Under Weight Of Dot-Com Busts
Content Bridge, the first
operating content peering exchange, has a problem: Its only two resellers are
going under, and customers and partners are hesitant to join.
DoCoMo
3G Network Stabilizing, Will Launch in Oct.
NTT DoCoMo Inc. said that
the network for its high-speed third generation (3G) wireless services was becoming
more stable.
Two
days late, Hotmail gets an upgrade
Members of Hotmail e-mail service were
greeted with a new look as the company rolled out a series of upgrades to its
free e-mail service
Tucows
OpenSRS Profile
Tucows has a long standing in the market, and its focus
on the needs of the ISP has helped it to maintain that position.
Integrate
for Wireless
Information technology follows a consistent pattern: Each
breakthrough in technology brings new functionality first and integration costs
later.
Oracle
To Offer Free Online Storage
Oracle will soon launch a new online service
that will store and manage data for businesses.
Borland
to offer Net-based development service
Borland Software announced TeamSource,
an Internet-based service designed to allow geographically dispersed software
developers to build applications collaboratively online.
Panel
Holds Forth on Broadband-driven Home Entertainment
If companies who are
trying to profit from what is a nascent home digital entertainment have anything
to say about it, home is where the network will be.
Armed
and Virtual
Step into the Virtual Reality Theatre to find out what high-speed
networks will do for the art of simulation.
AT&T
Wireless launches 2.5G with limitations
AT&T Wireless, spun off from
AT&T as an independent company earlier this month, got off to a roaring start
by announcing this week that it is the first wireless network provider to deploy
2.5G service.
Making
Room for Niche Stores in Cyberspace
Despite the dominance of major players
in the e-tail world, small, narrowly focused shopping sites still have a place
in cyberspace.
Web
Services: Why All The Buzz?
Web remains notoriously unreliable, and applications
that rely on several Web services are susceptible to the failure of any one of
them.
Running
From Behind
Novell is on the cusp of a new stage in its life, hoping to
revive its bottom line by diversifying into e-business consulting services.
Amazon.com-AT&T
deal to allow shopping with mobiles
AT&T Wireless customers who have
access to wireless Web will be able to shop for books, music and videos on Amazon.com
Inc., using their mobile phones.
The
Future of Mobile Digital Music
Of all the possibilities for delivering
entertainment to mobile devices, downloading music to mobile phones seems at least
an idea worth considering, right?
E-MARKETING
Gateway
means business with two new laptop computers
Gunning for a larger share
of the corporate mobile computing market, Gateway on Monday will unveil two new
laptop systems designed for businesses, the Solo 3450 and Solo 1200.
TEENeMAIL
eMail marketers need to consider the lucrative teen market, a segment that
loves disposing of any disposable income.
Amazon's
ads are music to few ears
Amazon.com is testing a new advertisement form,
offering a piece of software that plugs into the popular Winamp MP3 player and
recommends new music from the online retailer's virtual shelves.
Verizon
Wireless Adds 807,000 Subscribers
Verizon Wireless, the No. 1 U.S. wireless
telephone services company, said it added more than 807,000 new customers in the
second quarter despite the weak economy
Pick
a metric - any metric
Marketers will discover a much higher return on
investment from online ad campaigns when evaluating different metrics.
E-Biz
Execs Increasing Online Budgets
Nearly 60 percent of Internet executives
planned to increase their Web site expenditures during 2001
First
The British, Now AOL
Get-rich tip: Put an Internet service provider business
... in Hong Kong.
Cisco
Includes IP Telephony in ISP Marketing Program
Cisco announced earlier
that it has added an IP Telephony Services designation within its marketing program
for service providers.
Tactical
Guide to Online Marketing
Faithful Media Buying 101 readers may not have
realized it, but they've been helping me construct an upcoming textbook about
online marketing.
ClickAction
Clients' Strong Success With Email Marketing
Clients Like BusinessWeek
Online Experience Increased ROI And High Clickthrough Rates Using ClickAction
EMA.
B2C
Booming In Asia-Pacific
B2C revenues in Asia-Pacific more than doubled
last year, and are set to double again this year.
Gateway's
Big Gamble
Ted Waitt is building the ''IT department for the masses''
Online
Marketing Gaining Steam
It's true, at least according to research group
International Data Corp., most U.S. companies are using online marketing.
CRM
startup calls in Live Help
Quixi, year-old spin-off from wireless 411
call center provider InfoNXX, launched Quixi Sales Solution offering live support
operators to gain greater sales force acceptance of a company's CRM solution.
US
auction Sites : Where the B2C action is online
That's a lot of Beanie
Babies, auction websites in the US generated a whopping $556 million in revenue
in May ë01.
Optical
Access Networking Market To Grow to $2B by 2005
Even with a slowing economy
and several recent "gloom-n-doom" reports in the optical-networking industry,
a new study claims that first-mile fiber connections to multi-tenant office buildings
remain a strong growth area.
Users
Find Appeal In HP's Usage-Based Pricing Option
HP's new Pay per Use pricing
option for its RISC-based Superdome and Intel-based Netserver families of servers
is a good first attempt at true usage-based pricing in the distributed server
space.
Streaming
Ads Set To Explode
Look for exponential growth in streaming media-enabled
promotion and advertising during the next four years.
Web
Advertising: It's not Dead yet
Internet advertising remains an effective
marketing channel, particularly for fast-moving product categories, despite the
death knells now being sounded for the medium
Internet
shopping survey points up obstacles, categorizes users
Internet retailers
need to retarget marketing, address credit card security fears, and make the online
experience less challenging technologically.
CBS
eyes online Big Brother streaming subscriptions
Delivering Big Brother
online to Internet voyeurs is certainly a no-brainer, but how these viewers react
to a subscription-based stream of the reality TV show is another matter.
Winning
at E-Commerce Requires Evolved Management Style
Companies that want to
take advantage of the opportunities posed by e-commerce will have to do a better
job managing dynamic pricing strategies, intellectual property rights, and partnership
relationships.
Leading
Advertisers of June 2001
The top advertisers, ranked by banner impressions,
are based on data from BannerTrack
---
SUPPLY CHAIN NEWS
This section sponsored
by - Sameday.com, please visit them at http://www.sameday.com
Japanese
E-Marketplace Tackles Kinks in Utility Supply Chains
Japan has a new e-marketplace
that allows utility companies to buy and sell machine parts, materials and office
supplies online.
Volkswagen
turns back on hosted e-business solutions
The concept of public and industry
consortia-based trading exchanges received a major blow when Volkswagen announced
it will be moving its e-procurement and sourcing from a hosted to an in-house
model.
B2B
Standards Inch Forward
To date, much of e-commerce has focused on companies
talking to one another. Now, attempts are being made to create software packages
that allow companies to work with one another.
Siemens
Launches E-Procurement at Full Throttle
German electrical engineering
and electronics giant Siemens has launched the full version of its Internet-based
electronic procurement platform.
Intel
introduces supply-chain management package
Intel detailed a turnkey package
that combines components from several vendors to provide retailers and manufacturers
with a single Web interface for managing marketing, customer information, supply-chain,
and other related functions.
Semiprivate
Hubs Emerge
Some e-marketplace operators are trying to combine the best
aspects of public and private exchanges for conducting B2B trades.
Cert
Program from ATG
ATG has launched a certification program that let's customers
rate the partners but also gives partners a way to differentiate themselves.
Southwest
Pulls Data From All Web Sites but Own
Finding Southwest Airlines' fares
just got more difficult for travelers searching on the Internet and through many
travel agents.
SAP
devouring stars of dot-com era
SAP AG is taking share from rivals across
a range of market segments and has surged to become the top supplier of the software
businesses use to manage suppliers and purchasing.
EDI,
EbXML Groups Agree To Cooperate
EDI and XML share the same goal of creating
seamless e-commerce, and now some of the leading standards bodies in both fields
have agreed to build a common set of business-process components.
Nortel
Program Changes Take Effect
Despite delaying the official launch of its
Partner Support Plan until mid-July, Nortel Networks has begun rolling out its
latest channel program.
E-Commerce
Provider Throws Lifeline to Abandoned Clients
Digital River announced
Wednesday the launch of its E-Rescue Program, aimed at companies whose e-commerce
service providers are failing or have gone out of business.
Microsoft,
Clarus Mesh Capabilities
Microsoft Great Plains and Clarus Corp. today
said they've struck an alliance to integrate Clarus' e-procurement capabilities
within Great Plains' financial offerings.
SAP
Runs To Commerce One's Rescue
The German-based ERP giant will give the
struggling B2B vendor up to $225 million, paving the way for potential acquistion
of the company later.
Volkswagen
Takes on Covisint in B2B Auction Arena
Germany-based Volkswagen Group,
Europe's largest car producer, has announced it will implement eBreviate's suite
of e-sourcing tools, technologies and services to create a global, self-service
auction model.
Target
Exec Calls For Single Retail Exchange
Target Corp. Vice Chairman Gerald
Storch calls for the consolidation of the retail industry's business-to-business
exchanges by the fall.
Site
Launched To Settle B2B Disputes Online
American Arbitration Association,
a nonprofit conflict management and dispute resolution provider, announced it
has launched a new portal aimed at minimizing business-to-business e-commerce
disagreements.
Stegner
To Head Up Partnership America
Ingram Micro has transferred the management
of Partnership America, its government and education solution provider program,
to Bob Stegner, the distributor's vice president of channel development.
GE's
B2B Retreat
General Electric's management discovers the current realities
of e-business and makes a wise decision in relegating it to the back burner.
Another
Choice Surfaces for Wireless Infrastructure
Not many CIOs these days would
ask their CTOs to create a mobile wireless infrastructure from scratch. If they
did, I'm pretty certain the CTOs would point out that the more-efficient solution
is to license the infrastructure from someone else.
Oracle
takes on bCentral
Opening up a new front in its perennial battle against
Microsoft, Oracle is going to provide small business accounting services by way
of ASP delivery.
---
CONTENT, PORTALS & COMMUNITY
Pageantry,
Glitz Grace Webbys
Like the Oscars, the awards spectacular that inspired
it, the Webbys is as much about stepping out and looking good as anything else.
Step into the gallery and decide for yourself who pulled it off and who didn't.
How
content management is evolving to suit the enterprise
Interwoven's CEO
Martin Brauns talks about how content management is evolving to meet the complex
needs of the enterprise.
What,
Me Worry? Report Finds Online Bank Customers Undeterred
Security worries
do not deter consumers in the United States and United Kingdom from using online
financial services.
Make
nice with the monster under your web
A slowing economy has forced US businesses
to lay off thousands of employees. Tracy Tang explains that the economic downturn
has sent these people, as well as recruiters, online for employment opportunities.
Spamming
Virus Could Pose Double Threat
A new variety of computer virus is reportedly
combining the Internet evils of hacking and spam to turn victims into the source
of unwanted mass e-mail that makes money for hackers.
RealNetworks
puts price on "Big Brother"
CBS Television has partnered with RealNetworks
to charge admission fees for Internet video streams of its voyeuristic TV series,
Big Brother 2.
I
don't want my iTV
British adults are tuning out interactive TV and opting
for digital TV instead.
Take
2 Aspirin and Log On in the Morning
Purveyors of telemedicine say their
technologies could save the health care industry billions. So where are all the
revenues?
God's
Many Unique Visitors
A religion-oriented website offering an 'Interview
with God' is gaining popularity without advertising and with little media notice.
In fact, the almighty is huge all over the Net.
Despite
a Turbulent Take-off, Orbitz Is in Demand
Orbitz, the new online travel
agency thatís backed by five major airlines, officially launched on June
4, prompting a wave of scrutiny and controversy that has become the very trade-mark
of this site
Content
across platforms: PC, TV and Mobile Device
The greatest value in TV and
mobile device content is its ability to get internet users to buy online via their
PCs.
Protecting
Your Privacy
The Mafia has the best privacy policy: "omerta," the code
of silence. Short of that, there's no surefire way of keeping your secrets safe.
Welsh
Credit Card Hacker Avoids Jail Sentence
The self-proclaimed "Saint of
E-Commerce," a 19-year-old Welsh teenage hacker named Raphael Gray, was sentenced
Friday in a Wales court to three years of psychiatric and community service rehabilitation
Hacker
Goes On Defacement Spree In Australia
A hacker or hacker group has gone
on a defacement rampage in Australia, altering the front pages of at least 48
sites.
Freelancers
Continue New York Times Fight
The New York Times Co. is the target of
lawsuits to protect freelancers' rights following a recent Supreme Court ruling
that extended copyright protection to the Web.
Home
Depot's Net Improvement
Home Depot will undertake a broad enterprise application
integration project to better process a torrent of transactional data that's likely
to swell even more as the company opens 200 more stores this year.
High-Tech
Internet Shopping: Are You Experienced?
Remember when e-commerce used
to be about the technology? Never mind profitability ratios or shakeouts.
Developers
ponder Java-Windows XP split
Microsoft's decision not to bundle the Java
virtual machine in the forthcoming Windows XP operating system will be little
more than a nuisance for corporate users.
Profiling
the ebusiness manager
Who is the e-business manager? B2B analyst Steve
Butler explains that he or she is not necessarily the resident IT guru.
Uncle
Sam wants a few good hackers
Government officials meet with hackers and
appeal for help. Basic message: Come work for the feds.
A
Gnawing Feeling at TheHungerSite
The charity site, which used a click-to-donate
model to raise more than $3 million for the U.N., has been down for more than
30 hours.
A
Standard for e-Comments
W3C's Annotea lets you tack information to existing
Web pages.
...
GOVERNANCE & GOING GLOBAL
Government,
Military Scramble for Encryption Technology
The government and military
are investing more heavily in encryption technology as a defense against hackers
who are beginning to deploy more sophisticated cracking techniques.
Latest
Digital Copy-Protection Methods: Hit or Hiss?
Recent attempts to make
everyday copying of digital media more difficult still face significant hurdles
China
reconnects foreign affairs site
An Australian government Web site was
back online for China's 22 million Internet users for the first time in 18 months
after complaints to Chinese officials over censorship.
Intel
Signs Up For EU 'Safe Harbor' Agreement
Intel Corp.has signed the European
Union-U.S. "safe harbor" agreement that allows data transfers to continue uninterrupted
between U.S. companies and EU citizens.
UCITA
Running On Empty
On July 1, UCITA was formally enacted as law in Virginia.
Now that the day has passed, however, it turns out that there may be more reason
than ever for anti-UCITA optimism
Tax
Relief
Solution Providers back a proposed tax relief program that raises
the amount of equipment purchases small business owners can expense at the end
of the year.
House
Testimony Deals Bad Hand to Net Gambling Ban
With Nevada set to host an
international panel on online gaming this month, lawmakers supporting a federal
ban on Internet gambling were dealt a blow Thursday as experts called draft legislation
unworkable.
Long
Distance Romancing - Tauzin-Dingell
If "Tauzin-Dingell" hasn't become
a household term, it's not for lack of effort by the telecommunications industry.
Gov't
Customers Award More Than $100M In IT Contracts To Solution Providers
A
spate of recent government IT contract awards indicates there's no slowdown in
the pace of federal and state IT investment.
Arrest
Of Russian Programmer Will Test Copyright Law
Adobe, guarding its e-book
encryption, spurred FBI to act
Venezuelans
go online, against all odds
Even though low teledensity and high access
charges remain serious barriers to Venezuela's internet market, new government
and private sector initiatives should foster greater 'net adoption in the future.
Urgency
Of Net Tax Moratorium May Eclipse State Concerns
With just three months
left before a moratorium on taxes that specifically target the Internet expires,
U.S. House lawmakers expressed a "sense of urgency" about passing an extension
of the moratorium
Justice
Department Hires a New Anti-Microsoft Gun
The government names Chicago
trial lawyer Philip Beck as lead trial counsel in the antitrust case, and Redmond
hints that it may go to the Supreme Court.
Online
shopping fails to grow in Malaysia
The proportion of Malaysia's adult
population going online to buy goods and services has hardly shifted in the past
year
Central
European B2C Online Sales on Shaky Ground
Online B2C e-commerce will continue
its struggle to take hold in Central Europe, while B2B e-commerce will see a much
more robust growth in the region
Movie
Studios License Content Protection Technology
Two major motion picture
studios today agreed to license technology that protects the digital transmission
of movies and other video content to private homes.
An
Old City Turns to Technology
Genoa will host the meeting of G8 world leaders
over the weekend and the old Italian seaport is relying on the latest technology
to secure the peace, and everyone's health.
Chinese
Government Closes 2,000 Cyber Cafes
Making good on assertions vocalized
last spring, the Chinese government has shuttered approximately 2,000 cyber cafes
e-Gov
conference gets busy
Partner announcements and an array of technologies
came out of the e-Gov conference in D.C.
New
FCC Web Site To Debut
Web pages at the FCC will sport a new look as the
agency launches the initial phase of its first Web site redesign in three years.
Internet
Fraud Schemes Increasing
The growing popularity of doing business on the
Internet is causing a ``substantial increase'' in fraud schemes affecting the
public, the city's consumer affairs watchdog says.
Bush
Expected to Abolish Security Chief Position
In a move to decentralize
how the U.S. handles computer security threats, President George W. Bush is expected
to replace the position of U.S. security chief with a 21-agency board.
...
PARTNERS & DEALS NEWS
Making
a Good Bet on Partnering
Skyline Computer Corp. has based its success
on how well it partners with other Cisco specialists like itself. More than half
of the company's training and consulting business is done through allies.
Amazon
Cements First European Brick-and-Mortar Alliance
Amazon.com expanded its
reach into brick-and-mortar stores overseas with its announcement that its British
arm, Amazon.co.uk, has teamed up with European mobile phone provider Carphone
Warehouse to offer customers pre-paid phones online.
RadioShack
buys back Microsoft stake
Consumer electronics retailer RadioShack said
that sales at stores open at least a year rose 4 percent in June on strong sales
of wireless equipment.
Is
Monster.com a Monster?
It was only a matter of time. One of the first
questions posed by analysts during a conference call to discuss the takeover of
HotJobs by Monster.com parent company TMP Worldwide was the antitrust question.
Siebel,
Convergys Team on Customer View App
Siebel Systems and Convergys have
announced plans to integrate Convergys' contact center capabilities and billing
systems with Siebel's e-business applications. They will jointly sell and market
their integrated products.
Barry
Diller Still Believes
While other media tycoons have backed away from
the Internet, the once-and-future mogul keeps the faith.
Microsoft
to put locks on Chinese Windows
Microsoft, whose image in China was tarnished
over fears that its flagship Windows product was not fully secure, said it had
entered a venture with a government-owned software firm to provide an extra encryption
"lock" tailored for Windows in China.
Egghead
Outsources Its Online Auctions
In an effort to stay focused on selling
its core technology products, Egghead.com is handing over the reins to the auction
portion of its online electronics store.
AOL
Time Warner In Talks To Gain European Foothold
AOL Time Warner Inc., is
in talks to buy British magazine publisher IPC Media in what would be its first
big deal in Europe.
CDW
Breaks The Mold
Direct marketer crosses boundaries as chairman and CEO
John Edwardson hammers out a partnership plan.
Precision
Response Adds Call Center Muscle with Acquisition
CRM provider Precision
Response Corporation (PRC) said it has completed its acquisition of Hancock Information
Group, a business-to-business customer service provider
Orbitz,
Hotwire Strike Customer-Sharing Deal
Mega-travel site Orbitz and online
discount travel firm Hotwire, both backed by a consortium of the largest airline
carriers in the U.S.
Cisco
To Acquire AuroraNetics
Cisco today said it has agreed to acquire AuroraNetics,
a privately held developer of 10-Gbps silicon technology for use by service providers
in metropolitan fiber rings.
Tech
firms face reality of real estate deals
Already hit by a slumping economy,
reduced revenues and skittish investors, technology companies are struggling with
another malady: real estate deals gone bust.
Synnex
Purchases Merisel Canada
Synnex Information Technologies, Fremont, Calif.,
has inked a deal to purchase Merisel Canada, a subsidiary of Merisel, for approximately
$19.7 million cash.
Bid
War Seen for AT&T Cable
John Malone, the cable-television pioneer
said that he expects AOL Time Warner Inc. to make a competing bid for AT&T's
cable-TV unit
Comcast
defends AT&T broadband bid
Comcast Corp. executives defended their
$41 billion bid for top cable TV operator AT&T Broadband as investors pushed
Comcast shares down 7 percent.
Napster
Settles Dr. Dre, Metallica Lawsuits
Former song-swapping titan Napster
announced on Thursday that it has reached legal settlements with two of its most
vociferous critics outside the record labels themselves: heavy-metal band Metallica
and rap legend Dr. Dre.
Call-Solutions
Secures OneSource
Teleservices and online CRM firm acquires direct mail
processing services provider for an undisclosed amount.
Strategic
Ties
In the battle for business, a company's strongest allies are usually
those partners, dealers and resellers that sell to customers on the front lines.
---
MOVERS & SHAKERS NEWS
E*Trade
Prescribes a Poison Pill
Online brokerage E*Trade announced that its board
of directors has approved a plan, known in Wall Street parlance as a poison pill,
aimed at thwarting a hostile takeover attempt.
Movie
Studios Attack File-Swapping Service Aimster
Seven major motion picture
studios have filed a lawsuit in federal court against three defendants that run
peer-to-peer file-swapping service Aimster.
Drugmaker's
E-Mail Glitch Exposed Patient Info
A programming error at drugmaker Eli
Lilly and Company resulted in the disclosure of 600 to 700 e-mail addresses belonging
to participants in the company's Medi-messenger service.
Appeals
court gives Napster a break
A federal appeals court ruled that embattled
file-sharing service Napster can resume operation
Amazon
stops shipping goods for free
Amazon.com has ended its offer of free shipping
on books, music and videos, saying the company has learned a lot from the test
promotion.
Microsoft
alters OEM licensing
In what Microsoft openly admits is a reaction to
the recent court ruling, announced that it is changing its OEM licensing practices
and will allow desktop hardware manufacturers to slightly alter the software.
Expedia
Faces Multiple Shareholder Lawsuits
Online travel company Expedia.com
was slapped with another in what has become a series of class action lawsuits
against the company alleging violations of federal securities laws.
Wireless
Spam: The Big Clean-up
Unsolicited junk mail, or spam, distributed via
mobile devices, will become a growing problem as the wireless Internet becomes
more widely adopted and as more and more wireless devices capable of running applications
come to market
Stormy
economy right climate for tech write-downs
High-tech companies which offered
lofty profits in good times are offering hefty write-downs in bad times to cleanse
themselves of dismal news a practice referred to by some as "the big bath."
Putting
the Tech in Technicolor
The 85-year-old Hollywood institution wants to
remake itself as the linchpin of digital cinema.
Customers
Lose in Online Travel War
No one can be bullied and hope to be around
in the long run. So Southwest Airlines is right to stand up for what it sees as
its own interests in its ongoing feud with Orbitz, the new bully on the block.
Broadcom
unit infringes on two Intel patents
Some communications-chip products
designed by a Broadcom Corp. subsidiary infringe on two Intel Corp. patents, an
administrative law judge for the U.S. International Trade Commission said.
Caldera
And Red Hat At Loggerheads Over Linux Licensing
Red Hat says' no way never'
to Caldera's Microsoft-style licensing.
Major
Cybersquatting Decision Headed For Appeal
An Argentine company that has
been doing business under the name "Harrods" for nearly 90 years wants to contest
a court ruling.
Mistakes
Were Made!
Not all accidents, we imagine, end in tragedy.
New
variant of Code Red worm found
The same company that discovered the original
Code Red worm that has been wreaking havoc worldwide this week said late Friday
that it has identified a variant of the worm that is harder to track.
PayPal
Gets Itself Into Hot Water
Online payment service PayPal is at the center
of two controversies, including a new lawsuit filed by NoBidding, the owner of
auction site Bidville.com.
MSN
Messenger service restored
Microsoft said that its MSN Messenger online
chat service is back up and running for all users. The only remaining problem
is that about 1 percent of users will have to rebuild their buddy lists for the
free instant messaging service.
Big
Patent on a Molecular Scale
Researchers at Hewlett-Packard have patented
a potential breakthrough in their quest to develop computer circuits made merely
of individual molecules.
IBM
Shows Its Age
Would the tech giant still be growing without some liberal
accounting?
Old
Dogs Can Learn New Tricks
Why and how IBM restored its world-class labs
to business relevance.
Civil
Libertarians Alarmed By Surveillance Technology
Visitors to Tampa's Ybor
City nightlife district are being monitored by cameras that analyze their chins,
noses and cheekbones with futuristic law enforcement technology that has evoked
cries of "Big Brother."
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