April Volume 3, Issue 4 - A New
ECMgt.com: April Volume 3, Issue 4 - A New Internet-Enabled World
Subject: Apr2001 ECMgt.com: A New
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April 1, 2001 *4,100 subscribers* Volume 3, Issue 4
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New Internet-Enabled World
by Mitchell Levy, Author of E-Volve-or-Die.com
Every business - 25 years ago, today, and 25 years from now - must continually ask three basic questions:
Fundamentally, digital commerce in the next decade will resemble the Internet components of today: internetworked CPUs, each with individual identity, applications, and repositories of data. Networks have always been key, but the critical transformation will be the shift from analog to digital mobile devices.
The start of networks:
Networks and "value moving at the speed of light" started 100 years ago with electricity. We separated power generation from power consumption, and enabled remote devices - connected over networks - to leverage distributed power. With the advent of radio, we moved the electromagnetic spectrum from moving electrons to moving information, and radio created the first "wireless portals" over 50 years ago. Early telephones became the first "individual" nodes interconnected on the new communications networks. The critical inflection point was the invention of the transistor, which allowed us to process "mass-less" information using computers instead of paper, and gave birth to the mainframe-computing era.
In the late 1970s, local area networks and inexpensive desktop computing created the client-server revolution, allowing thousands of computers to interchange information and share local resources. The advent of the Internet in the next decade gave each computer access to the global network, plus a half dozen messaging formats to move information. A shift in focus from addressing computers to addressing information gave rise to the Web, which made the Internet useful and relevant to ordinary citizens and dramatically accelerated its growth.
The advent of the Web and its potential to provide universal access to a market of over 250,000,000 users made every desktop a potential point of sale, and "electronic commerce" exploded. But the quiet story of 10,000 internetworked ATMs, 100,000 enterprises using electronic data interchange (EDI), and over 2 trillion dollars in network mediated credit transactions was ignored by most analysts. E-Commerce actually began 30 years prior to the Web.
Today, we marvel at the range of devices now joining desktop computers connected to the Internet: 10 million PDAs and 40 million cell phones, which together will outnumber the 250 million computers on the Web by 2005. In much the same way that electricity became a standard for moving power over networks, our TCP-IP protocols have become a standard for connecting any digital device, whether mobile or stationary, to the global resources of the Internet and, more recently, to the distributed computing resources offered through Web services.
PDAs, which first were a novelty gadget, now plug in to corporate networks, synchronize with enterprise information, and can even run ERP applications. They can mingle. Wireless phones, expected to outnumber Internet computers in three years, can not only surf the Web, they intelligently connect to programs that push information from corporate of commerce sites, signaling when information can or should be acted on. Our pagers have become email receivers that are capable of filtering out everything except what we should know, or want to know.
GPS units in cars make look like navigational devices today, but someday they will guide us to nearby food, shopping, or hotel services as our digital personas move fluidly over the globe, always in contact with intelligent business applications. Future wireless devices, detecting the deployment of an air bag and structural change to surrounding steel, will quickly inform emergency response centers to the exact location of a severe car accident - and even perhaps provide the identities of the occupants, pushing medical records to the scene.
Hospitals use PDAs not just to input data without paper, but to move patient information to repositories that analyze, predict, and message to health care professionals the next important treatment to prescribe. As an aggregate, Internet connected medical devices and instruments will cull the repositories of medical data, helping pharmaceutical firms to quickly analyze the effectiveness of new patient treatments.
Lastly, developments in broadband communications, HDTV with static IP addresses, and rich media are driving the long-awaited convergence of entertainment, information, and commerce. E-learning, the new hero of global education, simply addresses the three questions for any business. E-Learning is based on the premise that intelligent delivery of content, in a more pleasing interface that captures all the modalities, is the best way to extend education from physical community portals out to interconnected and distributed portals.
Many of these business models have "human consumers", but others don't, as computers will now seek out Web services using directories, and deliver value to the enterprise, channels, or end user customers.
Today, business models move fluidly, connecting enterprise business processes and negotiating the trade of information in P2P distributed portals. But it's still the same game. Every business must continually ask:
All types of businesses - insurance companies, banks, health care firms, educational institutions, and news services- under all kinds of names - including such bellwethers as Oracle, SAP, Schwab, AOL, and NCR- have simply leveraged the power of the Internet to distribute value, meet new demands of mobile users, and leverage a universe of data, applications, and commerce enabled devices. FedEx and UPS use ubiquitous networks to connect scanner data immediately with enterprise databases, and make relevant information instantly accessible to customers over the Web. Local law enforcement personnel use similar devices to scan in license plates in parking zones. And the ubiquitous nature of cameras on traffic lights, directly linked to OCR units in many municipalities, has automated the business process of many urban cities. Welcome to the era of digital law enforcement.
Will the electronic bridge tolls that record our presence in the morning and evenings eventually become more widespread, facilitating "pay per ride" access to special lanes in freeways and controlling entrance to public and private parking facilities? We may enjoy the convenience of paying one monthly bill instead of paying for multiple individual transactions, but such a system will also make it easier to decipher our daily activities. When high definition broadband televisions deliver pay-per-view content, will every nuance of news, entertainment, and information we watch be known, and-cross matched with our zip codes and estimated incomes? This brings up an interesting question: in an era of universal networks, remote scanning and sensing devices of all kinds, in which our identities not so hidden, will our very individuality become transparent?
While we can't imagine where networked information from every electronic point of service will take us, we can be sure about the steady forward march of digital commerce. Those firms that understand network-delivered value, independent of the device and the protocol, will e-volve into 21st Century practitioners of digital commerce. The Internet was just the first quantum leap of many to come. In this new era, strategy will leverage technology, and not the other way around.
"Just as" seems to juxtapose the second clause an event that is happening or recently happened, and the advent of electricity does not fit that description.
I hope you enjoy this eZine.
See you in cyberspace,
Executive Producer, ECMgt.com <http://ECMgt.com>
President, ECnow.com <http://ecnow.com>
Founder and Coordinator, SJSU-PD ECM Certificate Program <http://ecmtraining.com/sjsu>
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neoIT is a global IT services online marketplace and consulting company. We are a leading neutral marketplace and global solution for outsourcing software development and other IT services. neoIT solutions are accessed through an online channel or as a traditional consulting engagement.
Fort Point Partners
more at http://www.fortpointpartners.com
Fort Point Partners is an Internet services firm providing strategic consulting and systems integration to empower eSelling(tm). More than 40 businesses such as Hewlett-Packard, BlueLight.com and J.Crew use Fort Point Partners' eSelling business practice to drive sales across multiple channels. eSelling focuses on developing end-to-end technology to create competitive selling advantages in the most profitable part of e-commerce, wherever buyers and sellers meet.
Fort Point Partners
Learn more at http://www.fortpointpartners.com
Delano Technology Corporation is a provider of interaction-based e-business solutions that enable an organization to interact with the extended enterprise, for fast measurable results.
Thriving in the Internet-Age Through E-Commerce Management Author: Mitchell Levy E-Volve-or-Die.com helps the reader
figure out how to help transition their company or suffer the same death of the
dinosaur. With 12 forewords, and 45 of the world's top ECM experts, Levy can help
your company with the biggest industrial transition the business world has faced
in the last 100 years. You
can read more about "E-Volve-or-Die.com"
at the official Web site: http://www.e-volve-or-die.com.
The book can be ordered from Amazon.com today.
Thriving in the Internet-Age Through E-Commerce Management Author: Mitchell Levy
E-Volve-or-Die.com helps the reader figure out how to help transition their company or suffer the same death of the dinosaur. With 12 forewords, and 45 of the world's top ECM experts, Levy can help your company with the biggest industrial transition the business world has faced in the last 100 years.
can read more about "E-Volve-or-Die.com"
at the official Web site: http://www.e-volve-or-die.com.
The book can be ordered from Amazon.com today.
by Micheal Drapkin
Principal, Drapkin Technology
"Strategy" is a much-abused term. It is often used in juxtaposition with "tactic", or in its place. ("What's our strategy for killing this email backlog in the tech support inbox?") Another vague business term is "approach": not quite a strategy, not quite a tactic, not even a plan. If you are ever given an "approach document," run, or at least dismiss the management consultant who billed your firm for producing it. Let's outline our definitions of these terms.
Strategy involves orchestrating a unique combination of core business factors. To use a musical metaphor, a strategy is the conductor's concept for the performance of a piece of music. It normally begins with an interpretation of the composer's work, but must then take into consideration the musicians, the venue, the audience, and the management of the orchestra. A strategist analyzes a business's unique internal and external assets and liabilities, defines the firm's goals, and plots a course to achieve them by altering and harmonizing these factors. In any industry, this type of thinking requires a special understanding of the business and its supporting technology.
Ecommerce strategy is not the old corporate strategy that has long been the domain of market analysts and management consultants. We have seen millions of dollars literally thrown away by old-guard strategists who were arrogant enough to think that their (debatable) analytic techniques would translate successfully to ecommerce. In general, they don't translate. In the current global business environment, if you take the time to develop a strategy "the old-fashioned" way, the world will have changed enough to invalidate the premises on which your conclusions rely.
In a mature industry, analysts and strategists have a list of statistics and formulas that can be counted on to inform them of status and to project quantitative and qualitative outcomes. For example, in a retail business, a bricks-and-mortar equation can be developed based on readily-analyzed factors, including the site itself (floor space, volume, climate control, displays, interior design) geographic location (average income, other demographics, population density, city infrastructure, economic growth/decline), supply chain, shipping, staffing levels, current retail consumption, competitor presence, point of sale, accounting systems, advertising costs and more.
With an ecommerce business, you still have to consider many of the traditional factors, as well as new technologies and market forces that resist quantitative analysis because of the rapid pace of change. The other enormous difficulty, of course, is that there is so little historical precedent to guide your path. The short history of the online business world is, in many ways, not likely to be predictive of the future. It is still involved in an erratic, "noisy" beginning; it has not yet developed the patterns of a mature system. Because of this lack of history, many entrepreneurs got caught in the second quarter of 2000. They assumed that the market would continue to absorb endless overvalued IPOs (initial public offerings). The ebusiness world will eventually rationalize and become more predictable, so learn the medium, learn from the past, adapt to the future and chances are - with a little luck - you will be successful.
adapted this article from "Three Clicks Away: Advice From The Trenches Of E-Commerce"
(John Wiley & Sons), to be published this month. Reach him at http://www.drapkintechnology.com.
Pose this question to your CEO: "Has our organization achieved any competitive advantage from data warehousing and business intelligence?" Unless your organization is the exception, the answer would be either "No" or "What is a data warehouse?"
The reality is that business intelligence (BI) has not had the impact on the bottom line that has been promised by the industry. It seems like there is a lot of movement from red squares to black squares, but nobody is really playing the game! If you are the CEO, or even a regular shareholder, you should be infuriated by the lack of business value from such large investments.
Digging deeper, some interesting conclusions can be drawn. Despite all the data-centric techniques in business intelligence, the key is really the process. There are three major building blocks of any system, even non-computerized systems: people, disciplines, and information. The people form the core of any organization, along with the organizational structure. Disciplines are the actions of the people; for example, a CFO may use the discipline of financial forecasting, while a research and development group may use the discipline of quality assurance. Information can be in automated or non-automated systems. It is the intersection of the people, information and discipline that defines the process. The process is the glue that holds this structure together.
Business practices of the past called for more of a mono-dimensional, symmetrical approach. The business could be managed around a known environment and predictable time frames. Predictability was high, processes were static and planning horizons were far-reaching.
Globalization and other external forces, though, have forced companies to move from a mono-dimensional approach to a multidimensional approach to managing the business. Consequently, the processes have become more asymmetrical.
Using e-business as an example, an organization may have a multi-process environment that they are trying to manage and contain through internal controls. Although there are many processes, they are able to contain the processes with some form of controlling mechanism (such as a financial reporting system or a consolidated budget). E-business is then introduced and changes everything, including the rules of the game. The velocity of change is greatly accelerated. Decisions need to be made in Internet time, while business models become more disparate.
These two changes act as a centrifugal force that diminishes control over the core processes of the business. The higher the velocity or greater the disparity, the greater the force. Organizations that can not harness the power of this trend will be crushed by it!
E-business is used here as an example. Just as easily, a down-turning economic environment or changing regulation or competitive pressures can have the same effect.
Caught in this whirlwind of change, many organizations try the traditional BI approach, turning to their stand-alone systems, such as a sales reporting system, or a budgeting application, or a data warehouse. They might even turn to a transactional reporting system, but these are limited in their effectiveness and scope due to their stovepipe nature.
Many organizations have built specific applications and business intelligence systems to support these pockets of process, yet they have not been able to harness the power of change. Faster stovepipes, though, are not the solution. The systems are not able to react at the speed which business demands, rendering the stovepipe systems useless.
The velocity of change and disparate business environments are pushing the need for an environment which can enable all critical business processes to be supported together. Savvy businesses (and e-businesses alike) rely on Collaborative Analytical Processing (CAP) to centrally manage BI functions. The linear approach is no longer sufficient. Key cross-functional areas are critical, including:
End user modeling allowing users to make changes to business models in real time directly out of the same environment used for browsing and entering data.
Collaborative modeling allowing teams to work on one application together on a role- based model without sacrificing security or control.
Waterfall modeling allows structured modeling workflows in the company, giving each department the freedom to extend centrally defined structures by their individual business needs.
Perpetually changing applications are capable of handling dynamic changes from day to day, department to department, and process to process - just like real business!
Integration of content and workflow enriches analytical applications with any type of content that helps to increase understanding of the business.
Without each of the components of CAP, organizations will be crushed by the velocity of change, while organizations that embrace CAP will harness the velocity of change. Continuous business planning and shared access to information (and its analysis) makes CAP a smart, cost-effective tool when used correctly. Having open standards is critical to its success.
BI has matured as a technology practice. No longer should it be acceptable to start with a blank screen. How many ways can a company do budgeting or clickstream analysis, really? The key though is what to do beyond the common functions. By utilizing templates and applications, organizations can concentrate on the value-add instead of the 'me too'.
CAP represents a unique approach here compared to the traditional 'brute force' method of so many failed data warehouse projects. Interestingly, though, the European market has seen great success with this process-centric, finessed approach. It's now up to the U.S. to repeat this success!
All reader comments are available at our bulletin board. Please go to http://venus.beseen.com/boardroom/s/26553 to read them your self or to post your own comments.
CONTENT - ECMGT.COM E-COMMERCE NEWS
STRATEGIES & TRENDS
This section sponsored by ECnow.com, please visit them at http://www.ecnow.com
labor crunch easing
Employers in certain metropolitan regions report that they are having an easier time finding qualified IT workers, according to a Federal Reserve report issued this week.
Undersea fiber emerges as the new Gulf Stream of global voice and data traffic, though satellites will remain aloft
Soon: Web Sites That Think
Artificial intelligence technologies promise Web sites that react to your input.
On Mobile Services In US
Ninety-six million US consumers will use mobile devices to access the Internet by 2005, up from 4.1 million in 2000
Analyst Bullish On The Future For Technology
With dot-coms seeming to fold every day, and even old guard companies such as Hewlett-Packard and Compaq Computer warning of a tough road ahead, these seem like dire times. But the IT industry has seen it all before with the creation of each new era of computing and has lived to tell the tale
Forecasts Worldwide DRAM Market Will Shrink to $24 Billion in 2001
The DRAM market will decline sharply this year. According to IDC, total DRAM revenue will reach $23.8 billion in 2001, a revenue decrease of 18% and severe 46% price erosion compared with 2000.
Believes Worldwide Mobile Middleware Revenue Will Erupt to Nearly $1.5 Billion
The worldwide mobile middleware market is ready to erupt. According to IDC, revenue in this industry will explode at a compound annual growth rate of 61%, from $137 million in 2000 to nearly $1.5 billion in 2005.
heavyweights plot future of wireless
The marathon keynote session that kicked off the CTIA Wireless show here was filled with industry superstars, several of whom made a point of disagreeing with the idea of a wireless Internet separate from the wired Internet.
wireless industry eyeing Japan's I-Mode success
Wireless Internet use in the U.S. hasn't met analyst projections, prompting industry officials to look at the wildly successful I-Mode wireless Internet service in Japan.
Sees First Sales Decline For PC Industry
Add this to the pile of bad news emerging from the high-tech sector: For the first time in its history, the PC industry will experience negative year-over-year sales growth in 2001,
Internet Hits Airports
Many airports do have Internet kiosks, but sensing a further opportunity, some airlines and airports have begun forming partnerships with service providers to bring wireless local area networks to parts of their terminals.
of Home Automation into Smart Home Networks Propels Equipment Sales to $1.7 billion
The traditional home automation market is beginning to change, as new applications are developed for smart devices
Grocery Buying Slowly Catching On
Most consumers have never purchased groceries over the Internet, but the convenience of the Web offers merchants an opportunity to reach more customers
To A 3rd In US Will File Taxes Online In 2001
More people as many as a third of Americans will file taxes online this year.
in Broadband Modem Market Reflects Widespread Economic Downturn
A Q4 2000 decrease in revenue and unit shipments in the broadband modem market is indicative of broad economic slowdown
Internet Users Wary Of E-Commerce
Bob Myman has stopped buying things over the Internet.
are flocking to storage
The unsexy storage industry -- once the place where only the most conservative IT managers would venture -- is witnessing an unprecedented level of entrepreneurial interest.
Market Boom Predicted
The worldwide business-to-business Internet commerce market will boom to $8.5 trillion in 2005 despite economic slowdowns, according to a Gartner report.
Income Is Fastest-Growing Group Online
The population of Internet users earning less than $25,000 a year grew by 46% in the past 12 months, increasing at a faster clip than any other income group
Electronic delivery will place tickets in the Palm of your hand.
Blame Greed and Clueless Executives for the Dot-com Meltdown
As the fortunes of Internet companies have fallen in recent months, Americans who have followed these developments believe that the difficulties of dot-coms are attributable to overeager investors looking for quick profits and poor business plans by dot-com entrepreneurs.
Internet To Be Eclipsed In Europe By ITV By 2005
Growing Consumer Demand in Europe, Coupled With Fast Growth Of Digital TV, Will Create TV-Based "Internet For The Masses." $17 Billion Expected in European T-Commerce By 2006
Gambling Sites Double In Past Year
Number of online casino and gambling Web sites has doubled up in the past year with players betting on future potential, according to a new report.
owners offer mixed reviews of Opera
Can the Mac operating system support another Web browser, especially one that isn't free?
Launching New Visor?
Rumors abound that the handheld maker will soon deliver a slimmer Visor. Fan sites have pictures of the 'Visor Edge,' but the company only acknowledges that something is afoot.
readies launch of midrange UltraSPARC III servers
Sun Microsystems Inc. this month plans to boost its midrange Unix server lineup by announcing a set of multiprocessor systems based on the company's 64-bit UltraSPARC III chip.
introduces 64MB iPaq handheld
Compaq Computer on Friday unveiled two new iPaq handhelds, including one equipped with 64MB of memory.
AntiVirus puts a lock on email
Users of the Symantec Corp.'s Norton AntiVirus software may have problems getting their e-mail when the program's e-mail filter fails to run properly.
Announces New G4 Strategy and Pricing
Apple is slashing the price of its 733Mz PowerMac G4 because of a greater-than-expected availability of high-speed chips from Motorola, the company announced.
the Big Picture With 360-Degree Web Video
Internet video has growing pains, seeks to move beyond the novelty of pan-and-zoom.
Leverages CRM for Intellectual Property Management
In its continuing effort to gain market share in the CRM industry, SAP AG (NYSE: SAP) has announced the addition of enhanced functionality within its mySAP Media product...
already stirring a tempest
In pledging conformance to open standards and protocols, Microsoft Corp. said all the right things with the launch here earlier of HailStorm, the software maker's building blocks initiative for Web services.
Unveils Thin Visor
It must be time for new spring fashions, and in the handheld personal digital assistant arena, Handspring Inc. is going with the thin look
beta of Windows XP ready to roll
Barring an unforeseen "show stopper," Microsoft expects to release beta 2 to testers. The OS is being pitched to consumers as the "next revolution."
touts smart phones, outlines wireless plans
Microsoft's partners are expected to begin selling Stinger smart phones in the U.S. by year's end. The phones were designed, among other things, to tie into enterprise Outlook e-mail systems through a firewall.
to unveil new chips, delay others
Advanced Micro Devices will unveil a pair of new desktop PC processors but the company has delayed some of its future products.
Sadly for 3Com's Shaun Paice, it was a fairly typical demonstration of a dazzling new technology. Paice was showing just how easy it was to link two laptops using the long-awaited miracle of wireless communication.
To Offer Linux Version Of MySAP For Mainframes
IBM thinks it has an answer for big enterprises fed up with the complexity of supporting enterprise applications running across hundreds, or even thousands, of small servers--run everything off a single mainframe.
introduces new mid-range servers
Sun Microsystems Inc. rolled out four new mid-range servers that incorporate high-end features typically reserved for its enterprise-class Starfire servers.
integration vendors facing shakeout
The online business-to-business integration market is in the midst of consolidation as vendors offer solutions that expand traditional EDI trading through emerging XML technologies.
Next-Generation Optical System
Nortel Networks Corp. unveiled a line of next-generation optical networking products Monday, promising to deliver "massive bandwidth" and integrated network transmission speeds of between 40 and 80 Gbps.
launches WebSphere Portal Server
Like IBM Global Services' launch of its corporate portal in December and subsidiary Lotus Development Corp.'s knowledge management suite in January, IBM's Software Group is now jumping into the portal software market.
Oracle Finally Deliver With Release Of 11.5.3?
Larry Ellison, Oracle's president and CEO, made a familiar pitch at Oracle AppsWorld in New Orleans.
Although it represents a small dent in the dominance of Windows, Eazel's release last week of its Nautilus 1.0 software--which provides a Linux-based graphical user interface for desktop computers--brings Linux one step closer to the desktop
Launches New Handheld Devices
U.S. computer maker Hewlett-Packard Co. unveiled a new color-screen handheld computer in a move that makes its product line more cost-competitive.
fallout a cautionary tale
Although public bickering between software suppliers and their customers is nothing new, last week's high-profile spat between i2 Technologies and its client Nike highlighted an ugly trend in the software industry that just won't go away.
to launch online CRM service
San Francisco-based sales force automation company Salesforce.com Inc. will include full customer relationship management services on a hosted, monthly subscription basis.
starts consulting practice for biotech
IBM said it has created a consulting practice to advise pharmaceutical and biotechnology companies on how to use advanced computers and software to discover new drugs.
Online Music Service Challenged
Music site battles in two courts, fighting copyright charge and its own insurance company.
Professional services automation is one of those markets that is bustling with so much energy that it may well unravel at the seams.
Travelocity To Pilot New Services
In a bid to gain a bigger share of the online travel market, both Priceline and Travelocity unveiled new initiatives.
Stick E-Commerce in Coach
News about Orbitz, the multi-airline mega-site that promised to revolutionize the way Internet users make travel reservations, began to appear almost two years ago -- before the site even had a name.
Postal Service taps digital authentication
The U.S. Postal Service announced a new service that will issue digital signatures on smart cards through post offices across the country using "in-person proofing" as part of the process.
suite vendors face the music at Gartner Summit
The gauntlet was thrown down early at a "vendor challenge" panel at the Gartner Group CRM Summit.
To E-Stores: Fulfillment, Fulfillment, Fulfillment
Internet retailers that don't improve the start-to-finish shopper experience are in much greater risk of failure than those that do
to bundle Mobile Notes with Nokia and Ericsson
Lotus Development Corp. today said it has struck deals with Nokia Corp. and LM Ericsson Telephone Co. to equip cellular phones sold in Europe with its Mobile Notes software and access to applications on Domino Everyplace servers
Plans Web-Based Address Change Service
The U.S. Postal Service soon will announce a Web-based change-of-address service targeted to the 41 million Americans who move each year.
Reaches for Bigger Slice of CRM Pie
Austin, Texas-based Vignette Corporation (Nasdaq: VIGN) claims its new CRM marketplace will help businesses build better and longer-lasting relationships with their customers...
While You Drive
The new TalkWallet from Qpass Inc. lets consumers make purchases by simply talking into their phones,
Plugs Into Net Radio Technology
Digital content deliverer Loudeye Technologies said it acquired Internet radio technology to better stream music over the Web and boost authorized online music sales.
to combine online, catalog operations
The office-supply retailer announced plans to combine its e-commerce affiliate with a catalog operation aimed at small businesses and consumers, a move that's intended to cut internal costs.
Savings Will Come At A Great Cost To Companies
Companies will spend an estimated $5.4 million to $22.9 million each to integrate into online markets over the next five years
Ericsson, Siemens To Develop Wireless Game Standard
Three wireless telecommunications giants, hoping to entice consumers to use their cell phones for games as well as calls
Wants To Dominate The Web
The mortgage finance queen is locking up the online market.
Reuters Team On Messaging Venture
Reuters Group, the world's largest financial information provider, said it will offer an instant messaging service to let staff, clients and suppliers of 25 financial institutions send and receive text in real time
Offers Wireless One-Click Shopping
A mobile wallet that aims to facilitate a range of wireless transactions -- including micropayments, retail purchases and time- sensitive services
How to make your offline marketing tactics innovative and effectiveóand provide more than a one-time boost
lands Blue Cross Blue Shield deal
Compaq Global Services, the computer maker's services arm, is set to announce Monday a five-year, multimillion dollar technology services contract with Blue Cross Blue Shield of Michigan, winning the deal over rivals IBM Global Services, Electronic Data Systems and others.
of middleware developer extends Palm's reach into enterprise
Palm acquired mobile middleware developer Extended Systems for $264 million in a deal that will give handheld device maker the ability to integrate mobile devices with back-office systems.
Signs Up Telecom Suitors for CRM
Continuing its run of attracting telecom companies to its product offerings, Autonomy has added Nortel, Telecom Italia and MCI Worldcom to its roster of customers...
Old B2B Steals E-Tail's Thunder
So it turns out that amid all the teeth-gnashing about the future of e-commerce, business-to-business (B2B) online sales were cooking right along.
CRM Advances on European Front
Demand chain software maker Pivotal Corporation has announced one of its first European victories: Belgacom France has selected Pivotal's CRM software to synchronize its marketing, sales and customer service activities over the Internet...
Stakes Claim In Lucrative Market
The first major test for Cisco System Inc.'s Long-Reach Ethernet networking products will be high speed Internet access for guests of the giant Starwood Hotels and Resorts Inc
New Banner Ad Formats Benefit Branders More Than Direct Marketers?
When the Internet Advertising Bureau recently announced it was establishing standards for seven new banner ad formats, brand marketers thought their ship had come in.
Spending Dropped Sharply In January
Consumer online spending in the US decreased by about 50 percent in January, dropping to USD3 billion from Decemberís figure of USD6.1 billion.
Named Best Vendor by the E-Commerce Channel
Linksys(R), a leading provider of broadband, wireless and networking hardware for the Home, Small Office/Home Office (SOHO), and Small/Medium Business (SMB) corporate environments, was awarded 'Best Vendor' at e-tailVision(TM), produced by Vision Events
revs up online vehicle sales program
In order to test a new online sales model for its vehicles, General Motors has unveiled plans to launch an ambitious pilot program May 1 in the nation's capital.
at CeBit, is bullish about growth
Mike Ruettgers, executive chairman of the data storage giant, told show attendees that EMC expects to see revenues of $12 billion this year.
Race To Bring Geography To The Borderless Web
The benefits of using geographic data to target marketing efforts on the borderless Web are applicable to a wide range of online businesses,
the Pain Out of Partnerships
Trapezo hopes its automated partnership software will save teetering dot-coms--and its own skin too.
Phone Giants Fight To Stay Whole
As impatience over the slow pace of local telephone competition intensifies, authorities in more than a dozen states are considering proposals that would break former Bell telephone companies in two in a bid to help their rivals gain access to the basic wires reaching homes and offices
needs to reach Microsoft-minded executives
Some users at Novell's BrainShare 2001 conference said they're ready to install its Internet-based software, but first they -- and Novell -- have to get their bosses to buy into the idea.
Online Service Costs Retailers Offline Sales
If roaring bears and rolling blackouts aren't enough for dot-coms to worry about, Jupiter Media Metrix revealed more bad news
Marketing Hits the Mainstream
Marketing executives of five of the biggest offline companies discuss the impact of the Internet on their strategies.
mobile wireless takes three giant steps
Three of the top four U.S. mobile wireless carriers plan limited rollouts of high-speed wireless networks this year at speeds of 144K bit/sec. and ramping up to 3G bit/sec. within two years. Missing from the announcements, however, were pricing details.
Firm Trials Text Message Advertising
Cadbury's, Carlsberg, Tango, Amnesty International and Capital Radio are among 35 organisations involved in a trial of advertising over mobile phones in the UK.
Walks Fine Line
In an effort to better market its brands via the Internet, Procter & Gamble announced an advertising initiative with media company INNX that further demonstrates the blurring line between advertising and editorial material on the Web.
SUPPLY CHAIN NEWS
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algorithms boost b-to-b e-commerce
Two powerful algorithms specifically designed for b-to-b e-commerce applications will allow vendors to conduct advanced auctions as part of their procurement processes.
releases new business process language
Looking to separate business processes from the applications in which they're imbedded, a technology industry consortium yesterday released the Business Process Modeling Language (BPML) specification.
RightWorks deal shakes up B2B sector
i2 Technologies' acquisition of RightWorks was small, but the deal's ramifications are big. Analysts said that i2's latest acquisition could start a price war for business-to-business software.
Spices Up Online Travelers' Journeys
Consumers making travel arrangements online soon will be able to take virtual tours of hotels, cruise ships and other attractions, thanks to a content syndication agreement between Cendant Membership Services (CMS) and HotelView Corporation...
supply chains may force internal system changes
U.S.-based companies looking to automate transnational supply chains frequently have to alter their internal systems in order to handle the technical and business variables that await them in other countries, according to attendees at a supply-chain conference held here.
Firms Integrate Products for Business Intelligence
Technology Solutions Company and Matrix Technology Group, Inc. said they will combine TSC's data integration, warehousing and data mining with Matrix's CRM applications to help businesses capture and leverage critical data...
services streamline b-to-b supply chain
Whereas the product supply chain is achieving both visibility and velocity in the New Economy, the money supply chain lags far behind, with most companies still working under Old Economy, 60-day payment schedules.
CRM Apps Target Auto, High-Tech, Retail Sectors
E-business applications provider Intershop announced it is targeting its latest software releases at the automotive, high-tech, retail and consumer goods industries.
exchanges make big plans
The GlobalNetXchange and WorldWide Retail Exchange marked their first anniversaries by fleshing out some ambitious business and technology plans, but some retailers and analysts said the rival online marketplaces still face big obstacles
One strengthens hand with Exterprise buy
Commerce One Inc.'s acquisition yesterday of software developer Exterprise is expected to enhance Commerce One's collaborative commerce capabilities -- seemingly the new Holy Grail in the business-to-business market.
To Forge $163M Supply Chain
Mitsubishi Electric Corporation has announced it will spend 20 billion yen -- about US$163 million -- over the next 18 months to create an Internet-based, worldwide supply chain management system for its semiconductor group...
warns of fraudulent digital certificates
The software vendor disclosed that two digital certificates mistakenly issued in its name by security services vendor VeriSign could be used by malicious attackers to trick users into running unsafe programs.
Of B-To-B Websites That Have Been Online 3+ Years Are Profitable
Experience plays a pivotal role in online profitability for B-to-B websites
Helps Boeing Link Factory Floor to Suppliers
Boeing Corp. is in the early stages of adding predictive intelligence to its MRP system.
Hotel Chain Takes Services Wireless
Bass Hotels & Resorts and Air2Web Inc. have teamed to help travelers access hotel information through wireless devices, including PDAs, Web-enabled phones and digital text- messaging phones...
Problems Could Deter Customers
Annoy customers online and you may lose business at your brick-and-mortar store.
Scores CRM Deals with PwC, Villeroy & Boch
German software maker SAP AG closed out the week on a strong note with two announcements at the CeBIT 2001 IT conference in Hanover, Germany.
High Cost of Joining E-Marketplaces
Large corporate buyers can expect to spend between $5.4 million and $22.9 million over the next five years to integrate into online marketplaces, reports Forrester Research Inc.
Back Aprimo Marketing Platform
Zyman Marketing Group and Aprimo Inc. have teamed up in a new partnership aimed at offering a comprehensive set of online tools for marketing professionals.
Exchanges: Will They Survive?
If you're joining an e-marketplace, make sure it's got what it takes
CONTENT, PORTALS & COMMUNITY
Now Slightly Open
Microsoft will share 95 percent of its operating systems source code with key developers. But the company hasn't reversed itself on loathing collaborative development; engineers can look at but not touch the code.
worry about impact of New.net domain plans
Some users and Internet watchers said they're concerned that New.net, a start-up company that's offering 20 Internet domains outside the control of the organization that manages the Domain Name System, could do more harm than good by striking out on its own
"Coolio" to work on jail PCs
A teenage computer hacker who defaced Web sites was sentenced Friday to nine months behind bars--and was ordered to help program the jail's computers.
Rich media is coming to a new generation of wireless devices. How users and developers will receive it is an open question.
That DVD in 7 Lines
A new, slimmed-down version of DVD descrambling now exists: a mere seven lines of Perl code. It's so lean, you too can attach it to your e-mail signature file. Hello, movie industry lawyers.
Mad, Mad World of E-Commerce
With nearly 300 shopping days left until Christmas, it is certainly too early to start fretting over e-commerce's annual rite of passage, the holiday shopping season.
Vendors Face Off Over UCITA Law In Texas
Texas could become a key showdown state for the UCITA, as opponents are moving aggressively to prevent the legislature there from passing the controversial software licensing law.
TV Operators Continue to Upgrade Infrastructure
Cable TV Operators Continue to Upgrade Infrastructure; Digital Data and Video Services More Widely Available
Broadband Installs Three-Millionth Digital Cable Customer
AT&T Broadband has installed its three-millionth digital cable customer, continuing its leadership in the deployment of advanced video services, the company said
talk tech in E-Biz 101
Amazing. It's only 9:30 on a bone-chilling Saturday morning, and already Bill Schiano's class is deep into a discussion of the evolution of the Web as a place to do business.
Emerges as Top Napster Alternative
Since January, a secretive Tennessee company has been quietly positioning itself as an alternative to Napster.
skills upgrade HR resume
When the founders of peer-to-peer software startup Data-Synapse Inc. were finalizing their business plan early last year, they knew the New York company's success would hinge on its ability to recruit top technical talent, a major challenge in a highly competitive market.
Net Service Taps March Madness
A new March Madness Channel wireless e-mail and Internet service is aiming to serve as a central location to which hard-core college basketball fans will turn for access to real-time scores, schedules, and news from the NCAA Tournament
Socially unacceptable mobile communication gets the Miss Manners treatment.
Characters Added To Multilingual Domain System
VeriSign Inc., owners of Internet domain registry Network Solutions, says it is increasing again the number of non-English characters supported by its fledgling system for processing multilingual Net addresses.
Amro/Digital Island hosting trial scores 25% savings
ABN Amro, the world's 16th-largest bank, announced last week that an experiment with outsourcing Web hosting has paid off with a 25% savings.
learned in layoffs
Enterprises must cope with human, legal issues
What are the critical ingredients of lasting success in the networked business world? How do you recession proof a company? Seven key strategies can pave paths of leadership.
Plan For Online Bank Approved
Financial authorities have approved Sony Corp.'s plan to set up an online bank, the first by a non-banking company in Japan
To Make 250,000 Web Gizmos For Aol Deal In Spain
The world's biggest semiconductor company Intel Corp. will supply 250,000 Web access devices that Spain's biggest bank, Banco Santander Central Hispano
Crashes; Wreckage on eBay
As expected, Mir made its spectacular crashdown into the South Pacific during the night. Now, 'authentic wreckage' has begun appearing on eBay. And, believe it or not, people are bidding.
Portals Will Not Drive WAP Site Traffic
Mobile portals searching for sound revenue models will draw few users and disappoint firms looking for them to drive traffic,
GOVERNANCE & GOING GLOBAL
court: AOL allowed illegal music swaps
An appeals court upheld a ruling against Internet giant America Online that could give the music industry a weapon against online piracy, court officials said.
moves to roll back new ergonomic standards
Under pressure from business groups, Congress this week voted to roll back a new set of workplace ergonomic regulations that took effect in the waning days of the Clinton administration and were aimed partly at reducing the repetitive-motion injuries that afflict many computer users.
Third-generation wireless telephone service suffered another setback this week when the government of Singapore slashed millions off the opening price for the 3G licenses it plans to auction in April.
users ask FCC to slow growth of area codes
A small group of large telecommunications users is asking the Federal Communications Commission to take a broad step to slow the proliferation of new area codes and prevent the nation's phone numbers from running out.
to e-businesses: Taxes are due
Think your e-business doesn't owe sales taxes? Think again. States are gearing up to collect taxes already due. To avoid paying steep back taxes later, make sure you comply with current laws now.
adviser urges increased cybercrime cooperation
Saying the "cybereconomy is the economy," National Security Advisor Condoleezza Rice called for the bolstering of joint efforts by the government and the private sector to protect important computer networks in the U.S. from attacks.
Roster Emerges In Washington
It never hurts to have friends in high places. With technology playing a higher-stakes role in Washington politics, a growing number of Congress members are defining themselves as key figures when it comes to high-tech matters.
Banking Committee OKs High-Tech Export Control Bill
The Senate Banking Committee approved legislation that would give the executive branch added authority in regulating high-tech exports.
Defends Intellectual Property Approach
The powerful Internet Corporation for Assigned Names and Numbers (ICANN) was on Capitol Hill, this time defending its stance on intellectual property protection and its decision to allow Internet addressing companies to set their own guidelines for safeguarding copyright and trademark holders.
Wilson Intros House Version Of R&D Bill
Rep. Heather Wilson, R-N.M., Wednesday joined her New Mexico Sens. Pete Domenici, R, and Jeff Bingaman, on the research and development tax credit train with a permanent credit bill of her own.
Action Lawsuit Commenced Against Amazon.com, Inc.
A securities class action lawsuit was commenced on behalf all persons who acquired Amazon.com, Inc. securities between February 2, 2000 and March 9, 2001.
Retailers Call For Simpler Tax Rules
The U.S. Senate Commerce Committee, which is considering two controversial issues related to Internet taxation, was told last week by online retailers that they shouldn't be forced to collect sales taxes unless state tax rules are simplified and some of the collection costs are reimbursed to companies.
Slow Boat to B-To-C
Because of its enormous population of more than 1 billion people, mainland China would appear to hold tremendous market potential for operators of business-to-consumer Websites.
Upbeat About Europe IT spending
U.S. software giant Microsoft Corp was quoted as saying it was upbeat about IT spending in Europe, where customers were still seeking to catch up with U.S. IT investment.
firms find no haven in safe harbor
European Union's data privacy directive raises 'considerable' trade issues
working group seeks common ground on security
Delegates from the United Nations will meet with U.S. technology industry representatives to devise new global strategies for dealing with cybercrime and other security threats, as well as data privacy issues
In sad news for civic-minded couch potatoes, U.S. citizens may neverget the option to vote in a presidential election from home.
Rate a Fat Bust in Europe
Flat-rate plans for dialup Internet service, once all the rage in Europe, are proving to be unprofitable. Inexpensive Net connections are only a dream.
Spearhead Attack on Cyber-Porn Law
At issue is a free speech challenge to a U.S. law designed to prevent children from being exposed to Internet pornography in public libraries and schools.
Chairman Expounds On Telecom, Wireless Policies
On stage here at the CTIA 2001 Wireless, newly installed Federal Communications Commission Chairman Michael Powell was introduced to some 2,000 industry executives as a logical and brilliant choice to head up the agency
Reform law would require firms to honor privacy policies.
Senate Kills 'Zero Call' Law
The Kentucky state Senate has failed to act on a proposed "zero-call" list before the end of its 2001 legislative session, effectively killing the bill.
PARTNERS & DEALS NEWS
Buys Canadian CRM Stalwart
FirstService Corporation a Canadian property and business services provider, took a giant step toward growing its CRM business by acquiring Canadian CRM and fulfillment company Herbert A. Watts Ltd for an undisclosed sum.
Enron clip Web movie pact
Blockbuster and Enron Broadband Services said Friday that they have broken off an exclusive partnership to deliver movies over the Web, signaling new static over the highly anticipated creation of video-on-demand services.
The war of words goes on in the wake of the Microsoft-Sun settlement, while developers remain skeptical
Unites with IBM for Wireless CRM
An agreement between Convergys Corp. and IBM will provide billing and customer service support for IBM's UNIX servers, giving wireless operators access to a high-performance hardware system and greater flexibility in choosing hardware providers...
Attends Personalized Healthcare Delivery
Hoping to meet healthcare provider and consumer demands for customized healthcare information, Drkoop.com, Inc. (Nasdaq: KOOP) and I-trax, Inc. have teamed up to launch a suite of Web-based health management services...
to acquire assets of bankrupt DSL provider NorthPoint
AT&T Corp. announced it will acquire all of the assets of bankrupt DSL provider NorthPoint Communications Group Inc. in a deal valued at $135 million, according to company officials.
To Extend Web Services With Sequoia Acquisition
Application server software company Citrix Systems Inc. is moving to extend its product line to include Web content and applications by agreeing to acquire portal company Sequoia Software Corp. for $184.6 million in cash
Agrees License Deal With Microsoft
Emblaze, an Israeli company whose technology streams video to mobile Internet devices, said it had entered a licensing agreement with software giant Microsoft Corp
and partners go all out for mobile
At CeBit in Germany, CA and an A-list of partners announced plans to take the software giant's e-business products into the mobile arena.
Microsoft Ink New Deal
Internet health-care firm WebMD Corp. said that it has revised its partnership with Microsoft Corp.
Allscripts join to offer handheld PCs to doctors
Compaq Computer Corp. announced a deal with Allscripts Healthcare Solutions to provide physicians with iPAQ Pocket PCs that they can use to access patient information
To Acquire Intrinsic
Continuing to expand beyond its data-analysis roots, SAS Institute Inc. has agreed to acquire Intrinsic, a British developer of marketing automation and campaign-management software
HP Talk Strategic Alliance
Computing giant Hewlett-Packard Co. and the company it spun off in 1999, Agilent Technologies Inc., are discussing a ``strategic alliance'' for joint business intiatives.
teams with Microsoft for enterprise collaboration
Groove Networks made a foray into collaborative applications for the enterprise this week through a development agreement with Microsoft that's related to the software giant's new Internet-based HailStorm technology.
Dell Computer Corp. and Samsung Electronics Co. Ltd. have entered into a $16 billion, four-year agreement for Samsung to supply the computer maker with key parts, the companies said.
Seeks Fiber Unit Buyer
Lucent Technologies confirmed that it is looking for a buyer to pick up its Optical Fiber Solutions unit in an attempt to pay down part of its $8.5 billion debt.
Symbian Bring Office To Cell Phones
IBM and Symbian announced a partnership Thursday to work on technology that will allow people to access their work e-mail, calendar and corporate information via their cell phones.
Dances Expressive Merger Tango
E-mail marketing companies Bigfoot Interactive and Expression Engines each have agreed to their mutual merger inquiries, bulking up in an automated marketing industry that is starting to show a bent for consolidation.
Make Strange Bedfellows
When Enron and Blockbuster unveiled their exclusive, 20-year video-on-demand marriage of convenience last July, one of the first thoughts that sprung to mind was, "Which company will still be around in 2020?"
Beats Estimates, Revamps Deals
Internet phone service provider Net2Phone beat Wall Street expectations and moved up its profitability projections, while saying it has revised partnerships that were proving too expensive.
and Sun Form Alliance to Provide An Integrated Solution For E Business Customers
Sprint Corp. and Sun Microsystems (Nasdaq: SUNW) are aligning sales and marketing teams to create
MOVERS & SHAKERS NEWS
Learned From Loudcloud
Loudcloud, the Net services startup co-founded by Marc Andreessen, makes a lackluster debut on Nasdaq. But hey, at least they made it out.
Slam VeriSign's Dot-Org Plan
Internet domain name registrars are criticizing industry leader VeriSign's moves to release its monopoly hold on top level domain (TLD) names such as dot-net and dot-org, arguing that the powerful player is using its position to quash competition for the profitable dot-com TLD.
At the World Economic Forum meeting in Davos, Switzerland, earlier this year, hackers with a political ax to grind broke into a forum database.
Name Registration Gets 64 More Languages
Three months after VeriSign Global Registry Services (GRS) began registering Web site addresses in four languages other than English as part of a test process, the company has added 64 new site registration languages to bring the Internet to a larger number of non-English speakers around the globe.
files lawsuits to protect patents
Suits allege that six companies infringed on patents for direct-sequence wireless local area networking technology
Rattles IT at Seattle-Area Firms
IT systems at Seattle-based corporations received their first real-world disaster recovery tests in the wake of Wednesday's 6.8-magnitude earthquake, which knocked out phone systems and power to thousands of businesses and residents.
by an Angel
With venture capital scarce and restrictive of a companyís options, many find angel investors a tempting alternative
Makes Web Stock Scammer Pay
The U.S. Securities and Exchange Commission (SEC) has settled its lawsuit with Web stock picker "Tokyo Joe," who made more than US$1 million selling stock picks on his Web site.
Code Crack Stirs New Copyright Battle
As Hollywood movie studios scramble to shelter DVD copyrights, a new program that breaks DVD code is fueling a battle between proponents of free speech protection and those who want to bolster copyright protection.
Street firms embrace WorldStreet's p-to-p offerings
Taking Advantage of the financial services industry's eagerness to adopt early on peer-to-peer technologies, WorldStreet next week will roll out what it believes to be the first p-to-p network for the financial services market.
Electronics to exit PC business
Micron Electronics said it is exiting the PC business and merging with Web hosting company Interland in a $130 million stock deal that will transform the company into a hosting firm.
carriers move to crumple paper processes
Two insurance industry projects involving powerhouses such as St. Paul Cos., AIG and The Hartford promise to automate paper-based processes in a bid to save the companies both money and time.
Capitalists Lose As Their Companies Sink
Young firms cautious but optimistic despite string of failures
Accused Of Denying Rebates
The state attorney general's office filed suit against CompuServe, claiming the Internet service provider failed to deliver promised rebates
The media powerhouse says the lawsuits--typically filed by companies or executives against people who have posted unflattering messages in internet chat rooms--threaten both free speech and the growth of the Internet.
Toshiba, Sony Team Up To Develop Supercomputer On A Chip
Tech heavyweights IBM, Toshiba, and Sony Computer Entertainment are joining forces to develop computer chips that they say will bring supercomputing power to consumer devices.
L&H propose technology sale to settle legal dispute
Struggling software vendor Lernout & Hauspie Speech Products said it has agreed to sell some of its technology to Visteon, the world's second-largest automotive supplier, in order to settle a lawsuit over a failed joint venture deal.
In Global Cold War Against AOL
With the Hailstorm initiative, Microsoft is not only swiping at its old foes, Sun Microsystems and Oracle, but at Internet aggregation king AOL Time Warner, as well.
once again on collision course with Intel
Via Technologies Inc., the Taiwan-based chip maker that has become a thorn in the side of Intel Corp. in recent years over its disputed use of licensed technology, is set once again to take a poke at the chip giant.
to Know You
Your computer has all the RAM and megahertz it will ever need. What doesn't it have? Sensitivity. But soon PCs will be aware of your every mood.
privacy rules under fire in Washington
The sweeping set of medical data privacy rules that were announced late last year by the Clinton administration were criticized today by Republican lawmakers and health care industry groups
Turns Into a Memory
Netmorf, a company that allowed users to access corporate databases and the Internet from any device, went out of business. What does this mean for companies of its kind?
Anti-Spam Effort Loses E-mail
Hundreds of thousands of e-mails sent by EarthLink Inc. customers to America Online accounts were rejected and lost over a period spanning at least 10 days,
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