E-SERVICES News

Subject: Apr2001 ECMgt.com: A New Internet-Enabled World
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April 1, 2001 *4,100 subscribers* Volume 3, Issue 4
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  • i2-Nike fallout a cautionary tale
  • Salesforce.com to launch online CRM service
  • IBM starts consulting practice for biotech
  • MP3.Com's Online Music Service Challenged
  • PSA Makes Plans
  • Priceline, Travelocity To Pilot New Services
  • Airlines Stick E-Commerce in Coach
  • U.S Postal Service taps digital authentication
  • CRM suite vendors face the music at Gartner Summit
  • Gartner To E-Stores: Fulfillment, Fulfillment, Fulfillment
  • Lotus to bundle Mobile Notes with Nokia and Ericsson
  • USPS Plans Web-Based Address Change Service
  • Vignette Reaches for Bigger Slice of CRM Pie
  • Shopping While You Drive
  • Loudeye Plugs Into Net Radio Technology
  • Staples to combine online, catalog operations
  • eMarketplace Savings Will Come At A Great Cost To Companies
  • Motorola, Ericsson, Siemens To Develop Wireless Game Standard
  • Fannie Wants To Dominate The Web
  • Microsoft, Reuters Team On Messaging Venture
  • M-Wallet Offers Wireless One-Click Shopping

i2-Nike fallout a cautionary tale
Although public bickering between software suppliers and their customers is nothing new, last week's high-profile spat between i2 Technologies and its client Nike highlighted an ugly trend in the software industry that just won't go away.

Salesforce.com to launch online CRM service
San Francisco-based sales force automation company Salesforce.com Inc. will include full customer relationship management services on a hosted, monthly subscription basis.

IBM starts consulting practice for biotech
IBM said it has created a consulting practice to advise pharmaceutical and biotechnology companies on how to use advanced computers and software to discover new drugs.

MP3.Com's Online Music Service Challenged
Music site battles in two courts, fighting copyright charge and its own insurance company.

PSA Makes Plans
Professional services automation is one of those markets that is bustling with so much energy that it may well unravel at the seams.

Priceline, Travelocity To Pilot New Services
In a bid to gain a bigger share of the online travel market, both Priceline and Travelocity unveiled new initiatives.

Airlines Stick E-Commerce in Coach
News about Orbitz, the multi-airline mega-site that promised to revolutionize the way Internet users make travel reservations, began to appear almost two years ago -- before the site even had a name.

U.S Postal Service taps digital authentication
The U.S. Postal Service announced a new service that will issue digital signatures on smart cards through post offices across the country using "in-person proofing" as part of the process.

CRM suite vendors face the music at Gartner Summit
The gauntlet was thrown down early at a "vendor challenge" panel at the Gartner Group CRM Summit.

Gartner To E-Stores: Fulfillment, Fulfillment, Fulfillment
Internet retailers that don't improve the start-to-finish shopper experience are in much greater risk of failure than those that do

Lotus to bundle Mobile Notes with Nokia and Ericsson
Lotus Development Corp. today said it has struck deals with Nokia Corp. and LM Ericsson Telephone Co. to equip cellular phones sold in Europe with its Mobile Notes software and access to applications on Domino Everyplace servers

USPS Plans Web-Based Address Change Service
The U.S. Postal Service soon will announce a Web-based change-of-address service targeted to the 41 million Americans who move each year.

Vignette Reaches for Bigger Slice of CRM Pie
Austin, Texas-based Vignette Corporation (Nasdaq: VIGN) claims its new CRM marketplace will help businesses build better and longer-lasting relationships with their customers...

Shopping While You Drive
The new TalkWallet from Qpass Inc. lets consumers make purchases by simply talking into their phones,

Loudeye Plugs Into Net Radio Technology
Digital content deliverer Loudeye Technologies said it acquired Internet radio technology to better stream music over the Web and boost authorized online music sales.

Staples to combine online, catalog operations
The office-supply retailer announced plans to combine its e-commerce affiliate with a catalog operation aimed at small businesses and consumers, a move that's intended to cut internal costs.

eMarketplace Savings Will Come At A Great Cost To Companies
Companies will spend an estimated $5.4 million to $22.9 million each to integrate into online markets over the next five years

Motorola, Ericsson, Siemens To Develop Wireless Game Standard
Three wireless telecommunications giants, hoping to entice consumers to use their cell phones for games as well as calls

Fannie Wants To Dominate The Web
The mortgage finance queen is locking up the online market.

Microsoft, Reuters Team On Messaging Venture
Reuters Group, the world's largest financial information provider, said it will offer an instant messaging service to let staff, clients and suppliers of 25 financial institutions send and receive text in real time

M-Wallet Offers Wireless One-Click Shopping
A mobile wallet that aims to facilitate a range of wireless transactions -- including micropayments, retail purchases and time- sensitive services

 

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